What is Playster

Playster is a digital entertainment subscription service that bundles access to music, movies, books, audiobooks and games under single or modular plans. It is marketed as an all-in-one streaming platform where users can subscribe to individual content categories or a combined bundle and add family members for concurrent access.

Publicly available Canadian-specific documentation on Playster’s account management, cancellation or refund policies is limited. The information below provides recommended cancellation steps, practical guidance and precautions for customers in Canada based on available contact details and general subscription best practices.

How to cancel Playster

No Canada-specific step-by-step cancellation instructions from Playster were found in public sources. The following recommended actions reflect common subscription-management paths and include methods to preserve proof of cancellation when contacting Playster from Canada.

Check how you were billed: if you subscribed via Apple App Store or Google Play, you generally must cancel through your Apple ID or Google account subscription manager rather than a third‑party website. If you subscribed directly on Playster’s website, cancellation is typically handled through your Playster account page or by contacting Playster support.
Sign in to your Playster account (if you have direct web access) and look for an Account, Subscription or Billing area. If you cannot find a cancel option, proceed to contact support using the information below and send written notice (see next items).
If billed through Apple: open your device’s Settings → tap your name → Subscriptions → find Playster → Cancel Subscription. If billed through Google Play: open the Google Play app → Menu → Subscriptions → find Playster → Cancel. (Playster’s Canada-specific guidance for app-store cancellations was not located publicly.)
Contact Playster support by email or phone to confirm cancellation and request written confirmation. Because public Canadian cancellation instructions are limited, follow up written requests with registered mail for proof of delivery.
Send a cancellation letter by registered mail (for proof of delivery; pipeline note: “raccomandata A/R” style registered delivery) to Playster’s Montréal office: 2000 Rue Peel, Suite 420, Montréal, Québec, H3A 2W5, Canada. Include your full name, account email, subscription plan, last four digits of the payment method, and the date you want the cancellation to take effect. Keep copies and the postal receipt.
Save any confirmation emails, screenshots of subscription pages showing cancellation, and the registered-mail tracking/return receipt. If you do not receive confirmation within a reasonable time, escalate using the payment provider (card issuer) dispute tools or consumer protection bodies if necessary.

What happens when you cancel

Cancellation usually stops future recurring billing, but access policies can vary. Some services allow continued access until the end of the already‑paid billing period, while others may terminate access immediately upon cancellation. Because no Canada-specific policy was found for Playster, expect one of these common outcomes and request confirmation in writing.

Your account data (watchlists, libraries, saved progress) may be retained for a period after cancellation, or it may be deleted; retention policies differ across services. Ask Playster to confirm what data will be retained and for how long if this matters to you.

Will I get a refund?

No verified, Canada-specific Playster refund policy was located in public sources. That means there is no publicly confirmed universal rule (for example, a guaranteed 14‑day right or a blanket no-refunds policy) available for Canadian customers. Refund eligibility may depend on how you subscribed (directly vs. through Apple/Google), the timing of your request, and the platform’s or payment provider’s policies.

If you believe you are due a refund (billing error, duplicate charge, or short access), contact Playster support with your documentation. If you paid through Apple or Google, their refund processes and timelines will apply. If direct contact does not resolve the issue, you may have recourse via your credit card issuer’s dispute/chargeback procedures or provincial consumer protection bodies.

Playster plans and pricing

Plan	Price	Period	Features
Music	C$8.95	Monthly	Music streaming only
Movies	C$3.95	Monthly	Movies streaming only
Books	C$8.95	Monthly	Books and audiobooks streaming only
Games	C$4.50	Monthly	Games streaming only
Bundle (All services)	C$22.50	Monthly	Unlimited access to music, movies, books, games
Family plan - 1 additional user	C$11.45	Monthly	Adds one more concurrent user to bundle
Family plan - 2 additional users	C$22.45	Monthly	Adds two more concurrent users to bundle
Family plan - 3 additional users	C$34.00	Monthly	Adds three more concurrent users to bundle
Family plan - 4 additional users	C$45.00	Monthly	Adds four more concurrent users to bundle

Note: These prices derive from a 2017 review with explicit CAD pricing. More recent confirmed Canadian-dollar pricing for 2024/2025 was not located in public sources.

Your consumer rights in Canada

Publicly available information specific to Playster and Canadian consumer rights was insufficient to provide a definitive Playster-specific rights summary. In general, Canadian consumers are protected by federal and provincial consumer-protection laws that cover unfair business practices, truthful advertising and certain refund or remedy obligations. Quebec has its own consumer protection statute and enforcement body that can assist Québécois consumers.

Additionally, if payment was made by credit card, consumers can explore the card issuer’s dispute and chargeback processes for unauthorized or incorrect charges. For digital-subscription disputes, rights and remedies vary by situation and province. If you need authoritative guidance, consider contacting your provincial consumer protection office or a legal advisor.

Customer experiences

No Canada-specific user reviews or verified reports were located in public sources for inclusion here. In general, user experiences with digital-subscription services often focus on ease of cancellation, clarity of billing, content selection and responsiveness of customer support. When a service’s public cancellation instructions are limited, customers commonly report delays or the need to provide written proof of cancellation.

Because Canada-specific feedback on Playster was not located, check the Apple App Store, Google Play store reviews, social media, and independent forums for more recent user reports relevant to Canada before and after cancelling.

Documentation checklist

Account email and username; subscription plan name; date you first subscribed and billing cycle details.
Copies/screenshots of invoices, bank or card statements showing Playster charges, and any account pages that show your subscription status.
Copies of all communications with Playster (emails, chat transcripts), plus the text of the cancellation letter you will send.
Registered-mail receipt/tracking number and the returned receipt (proof of delivery). Screenshots of any cancellation confirmations from app stores or Playster.

Common mistakes

One frequent error is cancelling in the wrong place: if your Playster subscription is billed through Apple or Google, cancelling on Playster’s website may not stop billing. Always confirm the billing source before cancelling. Another common mistake is failing to keep proof: do not rely solely on verbal confirmations - get written confirmation and preserve the registered‑mail receipt and any email confirmations.

Other examples include forgetting to cancel family add-ons (which may continue billing separate fees) and assuming refunds will be automatic; always request explicit confirmation of refund eligibility and timelines if you expect money back. If you do not receive confirmation, escalate with your payment provider or consumer protection office rather than waiting indefinitely.

Comparative recap

Method	Refund	Difficulty
Apple App Store subscription	Depends on Apple’s refund policies and timing; Playster-specific refund terms for Canada not publicly verified	Low - Medium (managed through Apple account; may require Apple support)
Google Play subscription	Depends on Google Play policies; Playster-specific refund terms for Canada not publicly verified	Low - Medium (managed through Google Play; may require Google support)
Direct cancellation via Playster (website/support)	Unknown - no publicly available Canada-specific refund policy located; likely needs Playster confirmation	Medium - High (may require written request and proof; follow up recommended)

After cancelling

After you cancel, keep all documentation and monitor your bank or card statements for any unexpected charges. If you do not receive written confirmation of cancellation from Playster, follow up promptly and keep copies of all correspondence. If billing continues after confirmed cancellation, contact your card issuer for a dispute/chargeback and consider filing a complaint with your provincial consumer protection office.

Useful links and resources:

Playster (official site)

Manage subscriptions and purchases - Apple Support (Canada)

Manage, change, or cancel subscriptions - Google Play Help

Consumer protection - Government of Canada

Office de la protection du consommateur - Quebec (English page)

Address

2000 Rue Peel, Suite 420, Montréal, Québec, H3A 2W5, Canada

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