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Cancellation service #1 in Canada
Allure is a media and beauty brand best known for its Allure Beauty Box subscription (a curated monthly sample box) and its magazine, which also offers a digital iPad app. The Beauty Box subscription is sold and managed through allurebeautybox.com, while the iPad magazine subscription is handled through the App Store for iOS devices.
Cancellations for the Allure Beauty Box take effect at the end of the current paid period; you retain access to the boxes you have already paid for but the subscription will not renew. For App Store subscriptions, cancellation stops future auto‑renewals charged through Apple, but the subscription typically remains active until the end of the paid Apple billing period. Allure’s systems may retain account and billing data according to their privacy and terms; if you need personal data removed ask Customer Care and follow their procedures.
Allure’s published policy for the Beauty Box states subscriptions are non‑refundable: cancelling does not generate a refund, you simply keep the boxes already paid for. There is no visible reference on Allure help pages to a general statutory 14‑day cooling‑off period for Canadian consumers, and Allure’s public terms do not acknowledge it. If you believe a charge is incorrect or subject to consumer protection in your province, consider contacting your card issuer or a local consumer protection office to dispute the charge or get advice, since some legal rights may override a merchant’s stated policy.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (USD) | US$29.99 (approx. C$40) | Monthly | Standard monthly Allure Beauty Box |
| Quarterly prepaid (USD) | US$79 total (approx. US$26.33/month; ~C$35/month) | Quarterly | Prepaid 3‑month plan |
| Annual (USD) | US$287 total (approx. US$23.92/month; ~C$31/month) | Annual | Prepaid 12‑month plan |
Allure’s publicly posted help and FAQ pages emphasize a “non‑refundable” policy for the Beauty Box and do not display clear references to Canadian statutory consumer protections (for example, a 14‑day cooling‑off period). Canadian consumer protection laws vary by province and can affect whether a merchant’s no‑refund policy is enforceable in specific circumstances. If you believe a merchant’s policy conflicts with applicable provincial law, contact your provincial consumer protection office or a legal advisor. For billing disputes, you can also contact your payment provider or credit card issuer to request a charge dispute or reversal, particularly for unauthorized or recurring charges that continued after you attempted to cancel.
Public reviews are mixed. Some customers praise the variety and discovery value of the boxes and enjoy the subscription experience. Other reviews report problems: complaints about customer service responsiveness, defective or allegedly counterfeit products, difficulty cancelling, and Allure offering small credits or gift cards rather than refunds. Some users report orders being auto‑cancelled as fraud without clear explanations. Community threads also describe confusion where the “skip” option appears only after clicking cancel, creating difficulty for customers who want to pause rather than terminate their subscription. Sources include user reports on Trustpilot and Reddit.
Users commonly confuse “skip” and “cancel”; in some reports the skip option is hidden behind the cancel flow, which can lead to accidental full cancellations when users only wanted to pause. Other mistakes include cancelling the website subscription but not the App Store subscription (or vice versa), failing to keep a written confirmation or screenshot, and assuming a refund will be issued despite Allure’s stated non‑refundable policy. Also, not checking the invoice or card statement after cancelling can let unexpected renewals go unnoticed until later.
| Method | Refund | Difficulty |
|---|---|---|
| Website (allurebeautybox.com) | No - Allure states subscriptions are non‑refundable; cancellation effective end of paid term | Moderate - cancellation online is standard but reports of hidden "skip" workflows and customer service issues |
| App Store (iOS via Apple ID) | Handled by Apple - cancellation stops auto‑renewal; refunds (if any) are subject to Apple’s policies | Easy to moderate - straightforward in Apple settings if you know where to look |
| Registered mail to Allure PO Box | No - Allure policy still applies, but a written request creates a provable record | Higher - slower but provides proof of delivery/receipt (recommended if online methods fail) |
Keep all confirmation emails, screenshots, and documentation of your cancellation. Monitor your bank or Apple billing to confirm no further charges. If you have trouble getting a response, consider disputing unauthorized or continued charges with your card issuer. Useful links: Allure Beauty Box FAQ (allurebeautybox.com FAQ), Allure iPad app FAQ (allure.com iPad app FAQ), public reviews and community reports on Trustpilot (Trustpilot) and Reddit threads reporting user issues (skip/ cancel discussion, auto‑cancel/fraud reports). For cancelling Apple subscriptions see Apple Support (How to cancel subscription purchases from Apple).
Allure
PO Box 37653, Boone, IA 50037‑0653
United States
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.