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Cancellation service #1 in Canada
Audm is a subscription audio service that provides professionally narrated long-form journalism from major publications, delivered through mobile apps and a web account. It offers monthly and annual plans with narrated articles read by professional voice talent, aimed at users who prefer listening to long-form content rather than reading.
When you cancel, your subscription will typically remain active until the end of the paid billing period, after which renewals stop and you lose access to subscriber-only content. Content, saved articles, or account settings may remain tied to your account; Audm’s publicly available materials do not promise data deletion on cancellation, so if you want data removed, request it explicitly from support. If you cancel through an app store, the app store manages the renewal and cancellation confirmation; if you cancel through Audm’s website, Audm will manage the subscription termination.
Audm’s publicly available help and terms do not state a general refund policy; cancellation stops future renewals but does not explicitly provide refunds for unused portions of a billing period. In practice, refunds are uncommon unless required by law or offered by the billing platform (Apple/Google) or by Audm in exceptional cases. If the service failed to deliver as described (for example persistent technical failure), you may have stronger grounds to request a refund under Canadian consumer protection laws; gather evidence and contact support as a first step.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (USD) | US$8.99 (~C$11.7 - 12.2 est.) | Monthly | Access to long-form journalism narrated by professional readers |
| Annual (USD) | US$59.99 (~C$78 - 81 est.) | Annual | Full year subscription after 3-day free trial |
Canadian federal and provincial consumer protection laws can provide remedies if a digital service is not delivered as advertised or is defective. Some provinces have specific rules around digital goods and services and may recognize a “right to a refund” or other remedies where services are materially different from what was promised. Audm’s public materials do not commit to refunds, so if you believe your statutory rights apply - because the app repeatedly fails, is unusable, or materially misrepresents features - document the issues, contact Audm support, and if necessary escalate to your provincial consumer protection office. You can also contact your payment provider or card issuer about a dispute if the merchant will not resolve a bona fide problem.
Users frequently praise Audm for high-quality narration and curated access to notable long-form journalism. Several reviewers note attentive customer service with prompt responses from developers. On the other hand, common complaints include playback glitches (pauses, stuttering, buffering), inconsistent cross-device playback and navigation frustrations, and limited editorial variety due to concentration of source publications. These mixed experiences suggest the service quality may vary by device, app version, and individual expectations.
Common errors include cancelling or deleting the Audm app but not cancelling the subscription through the App Store or Google Play (which continues billing), assuming cancellation is immediate instead of taking effect at the period end, and not checking which vendor charged the card (Apple, Google, or Audm). Another frequent mistake is requesting a refund without providing supporting evidence of a service failure; clear documentation improves the chance of a favorable resolution.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Unlikely (cancellation stops renewal; refunds handled by Apple case-by-case) | Easy |
| Google Play (Android) | Unlikely (cancellation stops renewal; refunds handled by Google case-by-case) | Easy |
| Website / Email to Audm Support | Unclear but generally unlikely without legal grounds; may be handled case-by-case | Moderate |
| Registered mail to company HQ | Unlikely; useful for formal notice or dispute evidence | Moderate - Hard |
After you cancel, keep confirmation screenshots or emails showing the cancellation and the date your access will end. If you encounter problems or need a refund request, contact Audm Support at [email protected] and include your account details and documentation. For App Store or Google Play billing, use the platform’s support channels to request refunds or dispute charges. For App Store cancellation steps see this guide. If resolution stalls and you believe your consumer rights in Canada were breached, contact your provincial consumer protection office or your payment provider to explore next steps.
Listen In Audio Inc (for registered mail / formal notice): 406 N Sangamon, Suite 201, Chicago, IL 60642, USA
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.