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Cancellation service #1 in Canada
Business of Fashion (BoF) is a subscription-based media and professional information service focused on the global fashion industry. It provides news, analysis, member-only features and industry tools for professionals, students and enthusiasts.
BoF sells individual and group subscriptions through its website and via mobile app stores; the company is registered in the United Kingdom and publishes its terms and refund rules in its legal pages.
When you cancel a subscription directly with BoF, cancellation normally stops future billing but access typically remains until the end of the paid billing period. Monthly and quarterly cancellations do not trigger prorated refunds for unused days; annual cancellations stop automatic renewal.
For subscriptions purchased through Apple or Google Play, cancellation and access follow the respective store’s subscription management rules; refunds, if any, must usually be requested through Apple or Google. Check BoF’s legal and privacy pages for details on account data retention and how to close or delete an account.
Refund eligibility depends on the plan and where you bought the subscription. For annual BoF memberships there is a 14‑day cooling‑off period from renewal during which you may cancel and request a refund provided you have not accessed three or more pieces of member‑only content; if you have accessed that content you generally forfeit the refund right. Monthly and quarterly plans typically carry no refunds for partial periods; cancellation only prevents further renewals. Professional group (corporate) accounts operate on an annual rolling basis with a 7‑day refund window from initial subscription or renewal; after that window unused months are generally non‑refundable. Full BoF policy: businessoffashion.com (legal).
If you purchased via Apple or Google Play, refunds are subject to Apple’s or Google’s refund processes and policies rather than BoF’s direct refunds. See Apple support: support.apple.com and the Play Store guidance: joinchargeback.com (third‑party guidance).
| Plan | Price (CAD) |
|---|---|
| Monthly | Varies |
| Quarterly | Varies |
| Annual | Varies |
| Professional / Group | Varies |
Canadian distance‑selling rules commonly provide a 14‑day cooling‑off period for many online purchases; however, application to subscription services can vary by province and by the merchant’s terms. You may be entitled to cancel and obtain a refund within 14 days in many cases, but specific subscription terms, content access and local exceptions can affect rights. More general guidance on distance selling: artisanfurniture.ca.
Provincial rules differ. For example, Ontario’s Consumer Protection Act contains protections for certain transactions and remedies for misleading practices - while standard online subscriptions like BoF may not automatically qualify for every statutory cooling‑off right, deceptive or misrepresentative practices can be challenged and may entitle consumers to remedies. See Ontario guidance: ontario.ca.
Public reviews are mixed. Some subscribers report prompt, clear and helpful responses from BoF customer service. Positive feedback often highlights responsive communications when cancellations or account issues are straightforward.
Negative reports are common on review platforms: many users say obtaining refunds is difficult or unsuccessful, that trial‑to‑paid transitions can feel abrupt or unforgiving (billing a full term for a small delay), and that support does not always resolve refund disputes. These experiences suggest keeping careful records and acting promptly if you intend to cancel or request reimbursement. See user reviews: Trustpilot (CA).
Common errors include cancelling through the wrong channel (for example, cancelling only in the BoF app when you subscribed via Apple, or vice versa), missing the store’s or BoF’s cancellation deadlines (App Store often requires action 24 hours before renewal), and not keeping proof of cancellation or purchase. Another frequent mistake is assuming a prorated refund will be automatically issued for unused time on monthly or quarterly plans; BoF’s published terms typically deny partial refunds. Finally, some users rely solely on informal support replies without documented confirmation - always get confirmations in writing or keep records of correspondence.
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via BoF account) | Annual: possible within 14‑day cooling‑off if <3 member‑only items accessed; Monthly/Quarterly: generally no prorated refund | Medium - High (refunds may be denied; user reports of difficulty) |
| App Store (iOS) | Refunds handled by Apple per its policies; cancellation should be made ≥24 hours before renewal | Medium (Apple processes requests but outcomes vary) |
| Google Play (Android) | Refunds handled by Google Play per its policies | Medium (Google may grant refunds in some cases) |
| Registered mail to BoF registered office | Does not guarantee a refund but provides a dated written cancellation record that can help disputes | Medium (useful for evidence; refund outcome follows BoF policy) |
After you cancel, keep copies of your cancellation confirmation, payment receipts and any correspondence. Monitor your bank or card statements for unexpected renewals and contact your card issuer promptly if you need to dispute a charge. If a refund is overdue or refused and you believe you have a legal right to one, consider contacting your provincial consumer protection office or filing a dispute with the payment provider.
Helpful links: BoF legal page: businessoffashion.com (legal); Apple subscription support: support.apple.com; third‑party guidance for Google Play cancellations: joinchargeback.com. For Canadian consumer rules see: artisanfurniture.ca and ontario.ca.
THE BUSINESS OF FASHION LTD
Registered Office: 16 Great Queen Street, Covent Garden, London WC2B 5AH, United Kingdom
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Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.