Uppsägningstjänst Nr 1 i Canada
Hej,
Jag meddelar er härmed om mitt beslut att avsluta kontraktet avseende tjänsten Chatelaine.
Detta meddelande utgör en fast, tydlig och otvetydig vilja att säga upp kontraktet, med verkan vid första möjliga tidpunkt eller i enlighet med gällande avtalsperiod.
Jag ber er att vidta alla nödvändiga åtgärder för att:
– upphöra med all fakturering från och med det faktiska uppsägningsdatumet;
– bekräfta skriftligen att denna begäran har tagits emot;
– och, i förekommande fall, skicka mig den slutliga räkningen eller bekräftelsen på saldot.
Denna uppsägning skickas till er via certifierad e-post. Sändningen, tidsstämplingen och innehållets integritet är fastställda, vilket gör det till en giltig handling som uppfyller kraven på elektroniskt bevis. Ni har därför alla nödvändiga element för att behandla denna uppsägning på ett korrekt sätt, i enlighet med tillämpliga principer för skriftligt meddelande och avtalsfrihet.
I enlighet med reglerna om skydd av personuppgifter begär jag också att ni:
– raderar alla mina uppgifter som inte är nödvändiga för era juridiska eller redovisningsmässiga skyldigheter;
– stänger alla tillhörande personliga konton;
– och bekräftar den faktiska raderingen av uppgifter enligt tillämpliga rättigheter avseende integritetsskydd.
Jag behåller en fullständig kopia av detta meddelande samt bevis på sändning.
Cancellation Chatelaine: Easy Method
What is Chatelaine
Chatelaine is a Canadian lifestyle magazine offering articles on food, health, fashion, beauty and features about Canadian women. It is available in digital and print formats, with subscriptions sold directly through Chatelaine and through third-party platforms such as the App Store, Google Play and magazine resellers.
How to cancel Chatelaine
- Web (direct via Chatelaine) - Email service@chatelaine.com with your full name and address to cancel; this stops delivery of unmailed print issues.
- Chatelaine online account (disable auto‑renew) - Log into my.chatelaine.com, go to Manage Your Autorenew and select CANCEL AUTORENEW. Note that disabling auto‑renew keeps access active until the subscription expiry date.
- App Store / Google Play / third‑party digital subscriptions - Manage and cancel through the platform where you purchased the subscription (Apple App Store or Google Play account); web subscriptions must be managed via Chatelaine’s website/account.
- Print subscription by mail - If you prefer a mailed cancellation request, send a signed note with your full name, address and subscription details to Chatelaine Subscriptions (see Address section). Sending by registered mail is advisable to keep proof of delivery.
What happens when you cancel
When you cancel, disabling auto‑renew or emailing to cancel will prevent future renewals; however, your subscription typically remains active until the paid period ends. For print subscribers who cancel via email, Chatelaine’s direct policy states that emailing with your full name and address will stop delivery of issues that have not yet been mailed. Digital access purchased for the current period generally remains available until expiry.
Management of subscriptions purchased through third parties (App Store/Google Play) is handled by those platforms, so cancellation there removes future billing according to that platform’s rules. Chatelaine’s cancellation actions do not override third‑party platform processes.
Will I get a refund?
Chatelaine’s policy states that refunds are not issued for unmailed issues when you cancel. There is no mention in Chatelaine’s published guidance of a 14‑day automatic refund right under their policy; the stated position is that refunds for unmailed issues are not provided. For gift subscriptions, anecdotal reports indicate that once a gift has been redeemed it may not be refundable and gift subscriptions can auto‑renew.
If your subscription was purchased via the App Store or Google Play, refund eligibility is subject to those platforms’ refund policies rather than Chatelaine’s; you must request refunds through Apple or Google where applicable.
Chatelaine plans and pricing
| Plan | Price (C$) | Period | Features |
|---|---|---|---|
| Digital Monthly (English) | C$14.99 | Monthly | Full digital access to Chatelaine English |
| Digital Annual (English) | C$149.99 | Annual | Full digital access to Chatelaine English (≈C$12/month) |
| Digital Monthly (French) | C$14.99 | Monthly | Full digital access to Chatelaine French |
| Digital Annual (French) | C$149.99 | Annual | Full digital access to Chatelaine French (≈C$12/month), sometimes discounted to C$74.99 |
| Single Digital Issue | C$4.99 | Per issue | Single issue access (digital) |
| Print Subscription - 8 issues / 24 months | C$45.00 | 24 months | Print edition, 8 issues over two years |
| Print Subscription - 4 issues / 12 months | C$24.99 | 12 months | Print edition, 4 issues over one year |
| Single Print Issue | C$7.99 | Per issue | Print edition single issue |
Your consumer rights in Canada
Your subscription will generally remain active until the end of the paid period even after you disable auto‑renew. Chatelaine’s stated policy is that refunds are not issued for unmailed issues; if you believe a charge is incorrect or you have additional rights under provincial law, you should consult your provincial consumer protection authority. Digital subscriptions bought through Apple or Google are governed by those platforms’ terms and refund rules.
Gift subscriptions may auto‑renew and anecdotal reports suggest redeemed gifts may not be refundable, so check redemption terms and keep records. If you face a dispute you cannot resolve with Chatelaine or the platform where you purchased, consider contacting your provincial consumer protection office for guidance on automatic renewal and refund rights.
Customer experiences
Readers praise Chatelaine for strong Canadian‑focused content, recipes, and a varied mix of fashion, beauty, health and food articles. Positive feedback highlights the quality of features and photography. On the other hand, some subscribers report delivery delays, a surplus of advertising in issues, and frustration having to contact support repeatedly to resolve missing deliveries. There are also anecdotal reports about gift subscription auto‑renewal and limited refund options once redeemed.
Documentation checklist
- Full name and mailing address used on the subscription
- Account email or username and any subscription or order number
- Last payment date and payment method (card last four digits)
- Copies or screenshots of renewal notices, receipts or confirmation emails
- Details if the subscription was a gift (redeemer’s name, redemption date)
- Proof of cancellation request (sent email copy or registered mail receipt)
- App Store/Google Play purchase receipt if subscribed via a third party
Common mistakes
Common errors include cancelling in the wrong place (for example disabling auto‑renew on Chatelaine’s site but forgetting to cancel a subscription purchased through the App Store), assuming cancellation results in an immediate refund for missed or unmailed issues, and failing to keep evidence of the cancellation request. Another frequent mistake is not checking whether a gift subscription will auto‑renew or whether redemption affects refund eligibility.
Always verify which platform processed your purchase and keep confirmation or proof of delivery when you send a mailed cancellation request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email service@chatelaine.com (direct web) | No refund for unmailed issues per Chatelaine policy | Easy - send email; stops unmailed deliveries |
| Disable auto‑renew via my.chatelaine.com | No - subscription remains until expiry; refunds not provided for unmailed issues | Easy - self‑service |
| App Store / Google Play / third‑party | Depends on platform refund policies; Chatelaine’s no‑refund rule applies only to direct sales | Varies - manage through the platform; may require platform support |
| Mail (registered letter to Chatelaine Subscriptions) | No refund for unmailed issues per Chatelaine policy | Medium - requires mailing and keeping proof |
After cancelling
Keep copies of your cancellation request and any confirmation. Monitor your bank or card statements to ensure future renewals stop. For direct Chatelaine support, email service@chatelaine.com. Manage digital subscriptions at my.chatelaine.com. For platform purchases check Apple’s subscription support (Apple subscriptions) or Google Play support (Google Play subscriptions). For general consumer guidance in Canada see the Government of Canada consumer protection resources (Consumer protection).
Address
Chatelaine Subscriptions
PO Box 67055, RPO S Common Mall
Mississauga, ON L5L 5V4, Canada