Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Financial Times
Bracken House, 1 Friday Street
EC4M 9BT London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Financial Times service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Financial Times: Easy Method
What is Financial Times
Overview
The Financial Times (FT) is an international business newspaper and digital publisher providing news, analysis and commentary on global markets, economics, politics and industry. FT subscriptions can be for digital access only (Premium/Paid tiers), print delivery, or print plus digital bundled packages.
How to cancel Financial Times
- If you subscribed through the Apple App Store (iOS): cancel via your iPhone/iPad Settings → Subscriptions → Financial Times → Cancel subscription. See FT guidance: Cancel via Apple.
- If you subscribed through Google Play (Android): open the Play Store app → Profile → Payments & Subscriptions → Subscriptions → Financial Times → Cancel subscription. See FT guidance: Cancel via Google Play.
- If you subscribed on FT’s website (digital subscription): log in to My Account → Subscription tab → select “Cancel subscription.” Cancellation typically takes effect at the end of the current billing period. See FT cancellation rights: FT cancellation rights.
- For Print or Print + Digital bundled subscriptions: contact Financial Times Customer Care by live chat or phone to request cancellation; these cancellations are handled by customer service and usually take effect at the end of the current billing period. FT help: Print subscription cancellation.
- You can also call FT customer service for Canada/US at +1 800 628 18088 during business hours; for a step‑by‑step walkthrough see third‑party guidance: How to cancel (guide).
What happens when you cancel
When you cancel a digital subscription through FT’s website, access normally continues until the end of the current billing period; the subscription will not auto‑renew after that date. For subscriptions managed by Apple or Google, cancellation stops future renewals but access may continue until the end of the paid period depending on the store’s rules.
For print or bundled plans cancelled via Customer Care, delivery typically continues until the end of the current billing cycle and then stops. FT will retain account records and may keep basic account details for billing, customer service and legal compliance; consult FT’s privacy policy for specifics.
Will I get a refund?
FT’s general policy for online‑only digital subscriptions is that there is no refund once access to digital content has begun; you retain access until the end of the paid period but are not normally entitled to a refund if you change your mind. See FT’s cancellation rights: FT cancellation rights.
For print or print+digital subscriptions there is usually a 14‑day right to cancel from receipt of the first newspaper, with a full refund minus the cost of any newspapers already delivered; refunds are processed to the original payment method within a stated period (commonly up to 14 days). If you subscribed through Apple or Google, refunds are subject to those stores’ refund policies and must be requested through them.
Financial Times plans and pricing
| Plan | Price (reported) | Period | Features (reported) |
|---|---|---|---|
| Annual Premium Digital (US$149) | approx. C$244.40/year (~C$20.37/month) | Annual | Full Premium Digital access (Lex, newsletters, e‑paper, 10 gift articles/month) |
| Annual (US$149) reported as ~C$238 | approx. C$238/year | Annual | Standard renewal at US$149 (CAD conversion at transaction time) |
Note: FT appears to bill many Canadian subscribers in USD with a currency conversion applied by the payment processor. In‑app store pricing may show USD amounts for Canadian App Store purchases.
Your consumer rights in Canada
Under Canadian consumer protection principles for distance or mail order goods, recipients of delivered goods generally have a limited period (commonly 14 days) to cancel and return goods; FT applies a 14‑day cancellation right for print subscriptions from receipt of the first newspaper, with a refund less the cost of any delivered papers. For digital content, Canadian law typically does not require a refund once immediate access to digital content has been supplied and the consumer has begun to use it; FT’s policy of no refunds for online access once begun reflects that approach.
FT’s policy of not providing prorated refunds mid‑cycle is consistent with many digital subscription providers; if you believe FT’s handling of a cancellation or refund breaches local consumer protection laws you can contact provincial consumer protection authorities for advice.
Customer experiences
Customer reviews are mixed. Some subscribers praise FT’s content and report satisfactory customer service experiences. Other common complaints from Canadian subscribers include repeated or missing print deliveries, perceived difficulty locating or completing cancellation steps on FT’s site, and receiving further charges after they believed they had cancelled. Multiple reviewers mention that refunds are generally not provided for mid‑term cancellations of digital plans.
Documentation checklist
- Account email and username used for the FT subscription
- Order or subscription reference number (from confirmation email or My Account)
- Date you first received the newspaper (for print refund eligibility)
- Payment receipts, credit card statement showing the FT charge, or App Store/Google Play purchase record
- Screenshots of subscription settings showing cancellation or renewal status, and any chat transcripts or emails with FT Customer Care
Common mistakes
Many cancellations fail because subscribers try to cancel in the wrong place: Apple/Google subscriptions must be managed through those stores rather than FT’s website. Another frequent issue is assuming immediate refund entitlement for digital subscriptions - FT generally does not refund after access has begun. Customers also sometimes rely on email confirmations that do not explicitly state that auto‑renewal has been cancelled; always check your account or the app store subscription status to confirm cancellation.
For print subscriptions, not keeping proof of missed deliveries or failing to contact customer care promptly can make it harder to obtain the 14‑day refund or to resolve delivery problems.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds handled by Apple (depends on Apple policy) | Easy to cancel in Settings; refund request separate |
| Google Play (Android) | Refunds handled by Google (depends on Google policy) | Easy to cancel in Play Store; refund request separate |
| FT website (digital subscription) | No refund once digital access begins; access until period end | Medium - cancel via My Account but no prorated refund |
| Print / Print + Digital (Customer Care) | Possible: 14‑day full refund (minus delivered papers) from first receipt | Medium‑High - requires contacting Customer Care and documentation |
| Phone cancellation (FT customer service) | Same as the method used (depends on plan/type); refunds per FT policy | Medium - must wait for confirmation and retain call details |
After cancelling
After you cancel, confirm the change in the relevant place: your Apple or Google subscription settings, or the My Account → Subscription tab on ft.com. Keep cancellation confirmations, emails or screenshots, and check your next payment method statement to ensure no further charges. If you have delivery issues or need a refund for print within 14 days, contact FT Customer Care via live chat or phone (+1 800 628 18088 for Canada/US) and supply the documentation listed above.
For step‑by‑step FT help, see: FT app subscription help and FT cancellation rights. For an independent walkthrough, see: How to cancel (guide). If you prefer written proof when sending a cancellation request by post, consider registered mail (e.g. raccomandata A/R) to ensure proof of dispatch.
Address
Financial Times Ltd, Bracken House, 1 Friday Street, London EC4M 9BT, United Kingdom