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Cancellation service #1 in Canada
The London Review of Books (LRB) is a fortnightly literary and intellectual magazine that publishes essays, reviews and cultural commentary. It is produced in the United Kingdom and is distributed internationally in print and online.
If you are cancelling from Canada, start by checking your subscription paperwork or any account profile on the LRB website for an online cancellation option. If an online cancellation is not available, contact LRB customer services by email or post; for postal cancellations from the US & Canada the publisher uses a PO Box in Williamsport (see the Address section below). It is advisable to send any postal cancellations by registered mail so you have proof of delivery.
After cancellation, you will usually retain access to any issues already dispatched to you or already paid for under your subscription. Future scheduled deliveries should stop once the cancellation is processed; timing depends on when the publisher receives and processes your request. Your subscription will not automatically renew after cancellation, though you should check for and keep any confirmation that renewal has been stopped.
The publisher may retain your contact and transaction data for record-keeping and legal or accounting reasons; you can request details of what data is held and ask about deletion or correction under applicable privacy rules.
Refund policy varies depending on the type of subscription, how long remains on the subscription and the publisher’s terms. In many cases, refunds for remaining issues are limited or prorated; print issues already dispatched are commonly non-refundable. Refunds are more likely in cases of duplicate payment, billing error, or where the publisher’s terms explicitly permit a pro rata refund.
If you believe you are due a refund, include your payment evidence in your cancellation request and ask customer services to confirm the refund policy and timetable. If the publisher refuses a refund that you believe you are entitled to, you may consider contacting your bank or card issuer about a chargeback or seeking advice from a Canadian consumer protection office.
| Plan | Price | Notes |
|---|---|---|
| Print subscription | Varies | Delivery frequency and postage may affect price |
| Digital subscription | Varies | Access to the online archive and current issues |
| Print + Digital | Varies | Combined access and delivery package |
Canadian consumers are protected by federal and provincial consumer protection laws that cover unfair business practices, misrepresentation and billing disputes. Rights and remedies can vary by province, but generally you have the right to clear information about charges, timely delivery, and recourse if services or goods are not delivered as promised.
If you believe the publisher has breached its contract or misled you, contact your provincial consumer affairs office or the Competition Bureau for guidance. For payment disputes, you can also contact your payment provider or bank to discuss chargeback options, but note that chargeback success depends on the circumstances and timelines involved.
Customers who use the online account cancellation route commonly report a quicker acknowledgement and smoother processing. Those who cancel by email often get an electronic confirmation but may need to follow up if the subscription is managed by a third party.
Customers who use postal cancellation sometimes experience delays in processing, which is why registered or recorded delivery is frequently recommended. Experiences with refunds vary: some subscribers receive prorated refunds for unused periods, while others report that refunds are only given in exceptional cases.
Common errors include failing to provide the subscription reference or using a different email/address than the one on the subscription, which can delay processing. Another frequent mistake is relying on a single method (for example, only posting a letter without sending an email) and not retaining proof of sending. Assuming automatic confirmation without following up is another typical issue; always request and keep written confirmation of cancellation.
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible (depends on terms) | Easy |
| Email or phone to customer services | Possible; often partial or case-by-case | Moderate |
| Postal letter to PO Box (US & Canada) | Possible for errors; less likely for already-dispatched issues | High (requires proof of delivery) |
After you cancel, keep all confirmation communications and proof of postage or emails until any outstanding matters (refunds, final deliveries, data requests) are resolved. If you do not receive a prompt acknowledgement, follow up and consider contacting your card issuer if you are billed after cancellation. For additional help on consumer issues in Canada, consult federal and provincial consumer resources.
Useful pages: the publisher’s site at https://www.lrb.co.uk, subscription information at https://www.lrb.co.uk/subscribe, Government of Canada consumer information at https://www.canada.ca/en/services/consumer-protection.html, and the Competition Bureau at https://www.competitionbureau.gc.ca.
For US & Canada postal cancellations: send to the PO Box in Williamsport listed on your subscription paperwork (check your order confirmation or contact customer services for the exact PO Box number). It is recommended to use registered or recorded delivery.
For UK and Rest of World postal enquiries (alternative):
London Review of Books
3 Queensbridge
The Lakes
Northampton NN4 7BF
United Kingdom
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.