Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Kqed
KQED PO Box 60585
91716-0585 City of Industry
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kqed service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Kqed: Easy Method
What is Kqed
KQED is a public media organization based in the United States that produces and distributes journalism, radio, and on‑demand video programming (including access to PBS Passport for eligible members). It accepts memberships and donations that may provide access to member benefits such as pledge‑free radio streams and KQED Passport.
Although KQED lists prices in USD, Canadians commonly donate the same numeric amount in CAD (taken at par) and receive equivalent member benefits; there is no separate publicly posted Canadian pricing structure.
How to cancel Kqed
- Google Play purchases: Open the Google Play Store app → Subscriptions → select KQED → Cancel Subscription. This is a third‑party (Google Play) managed subscription.
- Roku subscriptions: Using your Roku remote go to Home → Streaming Channels → My Channels → select KQED → Manage Subscription → Cancel. See the third‑party guidance at this Roku cancel guide.
- Sustaining membership (donation) via KQED: Contact KQED Member Services to cancel by using the online support form or by phone at 415‑553‑2150. See KQED Member Services at https://www.kqed.org/support/sustaining.
What happens when you cancel
When you cancel a subscription or sustaining membership, access to member benefits (for example, KQED Passport streaming or pledge‑free radio) typically stops at the end of the current paid period unless otherwise stated by the seller. For third‑party subscriptions (Google Play, Roku), cancellation is processed by that platform and their rules determine the effective end date.
KQED may retain account and donation records for its business and tax purposes. If you need deletion of additional personal data, contact Member Services and request details about data retention and deletion; KQED’s responses will follow their internal policies and applicable law.
Will I get a refund?
No verified, KQED‑specific refund policy for Canadian subscribers or donors was found in the available data. That means there is no confirmed universal statement (for example, a 14‑day right or an explicit “no refunds” rule) publicly verified for Canada.
Practical exceptions: refunds for subscriptions purchased through third‑party platforms (Google Play, Roku) are typically governed by those platform providers’ refund policies and procedures. If you believe you qualify for a refund, start with the platform that processed the payment (or contact your card issuer) and also notify KQED Member Services of your request.
Kqed plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| General Membership (Passport Eligible) | ≈ C$5.00/month or C$60.00/year (equivalent to US$5/month or US$60/year) | Monthly/Annual | Access to KQED Passport (on‑demand PBS programming), pledge‑free radio streams, member benefits |
Your consumer rights in Canada
No verified information specific to Canadian consumer rights related to KQED subscriptions or donations was found in the provided data. In general, Canadian consumers have options when dealing with billing or unfair business practices: contact the merchant first, keep documentation, contact your payment provider (bank or card issuer) to dispute unauthorized or incorrect charges, and if necessary pursue remedies through provincial consumer protection offices or small claims court. The exact rights and processes vary by province and by payment method.
Customer experiences
There were no verified customer reviews for KQED cancellations in the provided data. For comparable services, users commonly report that third‑party platform subscriptions (Google Play, Roku) are best managed directly through those platforms rather than via the content provider, and that contacting Member Services is necessary for donations or direct memberships. Expect turnaround times for confirmations and keep records of any correspondence or cancellation confirmations.
Documentation checklist
- Account email/username and membership ID (if available)
- Order receipt or transaction ID (app store order number or donation receipt)
- Date of payment and payment method (last 4 digits of card)
- Copies/screenshots of the cancellation request and any confirmation messages
- Certified mail tracking number or phone call reference number, if you send written notice
Common mistakes
Common mistakes include cancelling the app but not the subscription in the app store (so charges continue), requesting cancellation but not obtaining written confirmation, and assuming donations are refundable when they are not. Another frequent error is contacting the content provider for a platform‑managed subscription - for Google Play or Roku subscriptions you must cancel in the respective store to stop future charges.
To avoid problems, retain proof of each step, verify the cancellation in your account or through a confirmation email, and watch your payment method for one additional billing cycle to ensure charges have stopped.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play subscription | Refunds handled by Google Play under Google’s policies; no separate verified KQED refund policy found | Easy to Moderate (cancel via Google Play app; refunds subject to Google’s decision) |
| Roku subscription | Refunds handled by Roku under Roku’s policies; no separate verified KQED refund policy found | Easy to Moderate (cancel via Roku device/account; refunds subject to Roku’s decision) |
| KQED sustaining membership (direct) | No verified public refund policy found; request refunds through Member Services and provide documentation | Moderate (contact Member Services by form or phone and follow up in writing) |
After cancelling
After you cancel, monitor your email and payment method for confirmation and for any unexpected charges. If you do not receive confirmation within a reasonable time, follow up with the platform or KQED Member Services and keep written records of all contacts. If charges continue after cancellation, contact your payment provider to dispute the charge and provide documentation of your cancellation request.
Helpful pages: KQED Member Services https://www.kqed.org/support/sustaining, Google Play subscription management guides (see the Google Play app or support site) and Roku support pages (see Roku’s support center or the linked Roku cancel guidance). If you need Canadian consumer guidance, consult your provincial consumer protection office or your payment provider for dispute options.
Address
Send written cancellation notices (if you prefer postal proof) to:
KQED PO Box 60585 City of Industry, CA 91716‑0585
Use certified mail or raccomandata A/R (return receipt) to ensure delivery and tracking, and include your account details and a copy of the receipt for faster processing.