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Cancellation service #1 in Canada
Magzter is a digital newsstand and subscription service that offers access to thousands of magazines and newspapers across devices. It sells individual issues and subscription plans (including the Magzter GOLD unlimited-access plans) via its website and through in-app purchases on iOS and Android.
When you cancel, the subscription will stop renewing at the next billing date. For web cancellations, Magzter notes you will still have access to free magazines and newspapers; paid-subscription access policies (such as whether access continues until the end of a paid billing period) can vary - confirm the exact expiry date with support. Your Magzter account, reading history and purchase records are generally retained unless you request deletion; contact support for account-data requests.
Magzter’s public terms state that “all sales are final and no refunds in full or in part will be issued.” However, Magzter also advertises a "7‑Day No Questions Asked Refund" specifically for Magzter GOLD annual subscriptions if you email [email protected] within 7 days of the subscription start date; this policy does not apply to single-issue purchases. If you believe a charge is incorrect or you meet the 7‑day condition for a GOLD annual plan, contact support promptly and keep proof of the subscription start date. For full details see the Gold checkout page: Magzter GOLD checkout and the terms: Magzter Terms & Conditions.
| Plan | Price | Period | Features |
|---|---|---|---|
| Magzter GOLD (individual) | C$9.99 | Monthly | Unlimited access to 10,000+ magazines and newspapers |
| Gold 1 month - Family access | C$12.99 | Monthly | Family access (likely multiple users) |
| Magzter 1 month subscription (basic?) | C$14.99 | Monthly | General access (details unclear) |
| Magzter Gold | C$49.99 | Annual | Unlimited access billed annually |
| Magzter Gold | C$74.99 | 2 years | Unlimited access billed every 2 years |
| Magzter Gold | C$99.99 | 3 years | Unlimited access billed every 3 years |
Canadian consumer protection law can give you rights even when a vendor’s terms say “no refunds.” Federal rules relating to digital products and the Competition Act may permit refunds or other remedies if a service is defective, misdescribed, or the advertising is misleading. Provincial statutes (for example, Ontario’s Consumer Protection Act) provide additional protections - some agreements have cooling-off periods or protections against unfair terms, though digital-content exemptions sometimes apply. If you believe Magzter’s stated policy conflicts with your provincial consumer rights, consider raising the issue with your provincial consumer protection office or seeking legal advice. Keep records of representations (advertised refund policies, receipts, and correspondence) to support any complaint.
Reviews are mixed. Many customers praise Magzter for a wide selection of titles, cross-device usability and responsive customer service in successful cases. Multiple reviewers on Trustpilot describe customer support as fast and helpful. At the same time, complaints exist about unexpected auto-renewals, difficulty cancelling (particularly for web-based subscriptions when the cancellation route is email), and challenges obtaining refunds. As with many digital services, experiences often depend on how the subscription was purchased (web vs. App Store vs. Google Play) and how promptly the customer contacts support.
Common mistakes include cancelling on the wrong platform (for example, emailing support when the subscription was purchased via Apple or Google Play), using an email address different from the registered account when contacting support, assuming cancellation is retroactive (many subscriptions stop future renewals but remain active until the paid period ends), and failing to keep a confirmation of cancellation. Another frequent issue is missing the advertised 7‑day refund window for annual GOLD plans - waiting beyond that timeframe can eliminate that particular refund option.
| Method | Refund | Difficulty |
|---|---|---|
| Website (email [email protected]) | Possible: 7‑day refund for Magzter GOLD annual if requested; otherwise generally “no refunds” per terms | Medium - requires sending email from registered address and waiting for support reply |
| iOS (App Store cancellation) | Refunds handled by Apple; cancellation prevents future billing - refunds depend on Apple/App Store policies | Easy - cancel directly in device Settings → Subscriptions |
| Android (Google Play cancellation) | Refunds handled by Google Play; cancellation prevents future billing - refunds depend on Play Store policies | Easy - cancel in Google Play Store → Subscriptions |
After you cancel, confirm you have written confirmation (email or screenshot) showing the cancellation or non-renewal. Check your next billing statement and the App Store/Google Play subscriptions list to ensure the subscription no longer appears. If you believe you are due a refund under the 7‑day GOLD policy or because of an error, contact [email protected] promptly and include the documentation checklist items. Useful links: Magzter deactivate page: magzter.com/deactivate-user, Magzter GOLD info/checkout: Magzter GOLD, official terms: Terms & Conditions, App Store cancellation guidance: App Store.
For registered-mail correspondence (recommended if you send a formal cancellation letter), send to Magzter’s international contact address:
Magzter Inc., One Rockefeller Plaza, 11th Floor, New York, NY 10020, United States
When mailing, consider using registered mail (e.g. raccomandata A/R) and keep proof of posting and delivery.
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.