Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Radio Times
Radio Times Shop, PO Box 12635
CO7 5AN Colchester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Radio Times service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Radio Times: Easy Method
What is Radio Times
Radio Times is a UK-based TV and radio listings brand that offers print and digital magazine subscriptions, a mobile app ("Radio Times - What to Watch"), and an online shop selling magazines and merchandise. In Canada you may access digital issues via Pocketmags or the Apple/Google app stores, and purchase print or shop items through the Radio Times Shop.
How to cancel Radio Times
- App Store (iOS): Open your Apple Account Settings on your iPhone/iPad or via Apple Support. Find Subscriptions, select the Radio Times app subscription and turn off auto‑renew. Apple subscriptions automatically renew unless auto‑renew is turned off at least 24 hours before the end of the current period; manage and cancel via your Apple account. You cannot “undo” an active term to stop access already paid for.
- Google Play (Android): Open the Google Play Store app, tap Menu > Payments & subscriptions > Subscriptions, choose Radio Times and tap Cancel subscription, or visit Google Play Help. Google Play subscriptions also auto‑renew and must be cancelled through your Google account settings.
- Web / Magazine subscriptions: For magazine subscription cancellations and account support for print or web subscriptions, follow the instructions at buysubscriptions.com/help. Use the site’s cancellation form or contact options listed there.
- Radio Times Shop (physical products): For product returns or to exercise your cancellation right for goods bought online, contact the Radio Times Shop via the details on their returns/help page or use registered mail to the shop address (see Address section) to provide written cancellation and proof of return shipment.
What happens when you cancel
Cancelling a subscription typically stops future automatic renewals but does not remove access to content for a period you have already paid for. For app store subscriptions, cancelling turns off auto‑renew; your subscription remains active until the end of that billing period. For magazine subscriptions managed via buysubscriptions.com, cancellation will prevent future issues but any outstanding deliveries already dispatched may still occur. For physical goods, cancelling within the allowed period requires you to return the item for a refund (subject to return terms). Radio Times retains account and transactional data as described in its privacy policy; cancelling does not necessarily delete your account unless you request account deletion through the published process.
Will I get a refund?
App subscriptions (App Store or Google Play): If you cancel within 14 days of the first payment at the start of your subscription (or any subsequent annual renewal), the app store will normally refund you in full. Cancelling after that 14‑day window does not typically entitle you to a prorated refund for the unused portion of the term; instead your access usually remains until the paid period ends. These statements do not affect any statutory rights you may have.
Radio Times Shop (physical products): For goods purchased from the Radio Times Shop you generally have a 14‑day right to cancel after receiving the product. You are entitled to a full refund of the product price and standard delivery charges once the product is returned (you normally pay the cost of returning the item). Refunds should be processed within 14 days of the seller receiving your cancellation notice and returned item. If an item is faulty you are entitled to repair, replacement or refund under consumer protection rules.
Radio Times plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| App (Radio Times - What to Watch) | C$7.99 | Monthly | Access to app TV & film listings, daily recommendations via in‑app purchase |
| App (Radio Times - What to Watch) | C$49.99 | Annual | Full annual access to app features |
| Pocketmags - Digital 12‑month Subscription | C$179.99 | Annual | Unlimited digital weekly issues (51 issues/year) |
| Pocketmags - Per‑issue | C$5.49 | Per issue | Single digital back issue purchase |
Your consumer rights in Canada
Canadian consumer protection is governed primarily at the provincial/territorial level, supplemented by federal laws on unfair practices. Rights and remedies for online purchases, returns and refunds can vary by province. Where Radio Times or a retailer offers a 14‑day cancellation or return policy, that is a contractual commitment and you should follow their stated process. Separate statutory protections may apply for faulty or misdescribed goods and for failure to provide services (for example, failing to deliver paid issues). If you believe a seller has breached Canadian consumer protection laws or engaged in deceptive practices, contact your provincial consumer protection office or seek advice from a consumer rights organization. You may also be able to dispute charges with your payment provider or card issuer if services or goods were not provided as described.
Customer experiences
Online reviews and complaint records show a pattern of problems reported by subscribers: missed or late print deliveries, billing irregularities (unexpected price increases or duplicate charges), difficulty obtaining refunds, and poor or unresponsive customer service. Several users also report account access problems and trouble linking subscriptions to digital content. There are few distinctly positive reviews; overall feedback in public forums indicates significant frustration among affected customers. Use this guide to collect evidence and choose the correct cancellation channel to reduce friction.
Documentation checklist
- Subscription/account username and email; order or subscription reference number
- Proof of payment (credit card statement, PayPal receipt, Apple/Google purchase receipt)
- Dates of payments, deliveries, and missed delivery instances
- Screenshots or copies of error messages, app invoices, and correspondence with support
- Registered mail proof of delivery (if you send a written cancellation/return notice)
Common mistakes
Many customers make avoidable errors that delay or prevent successful cancellation and refunds. Examples include cancelling in the wrong place (trying to cancel an App Store purchase on Radio Times’ website rather than through Apple), assuming an immediate refund when cancelling mid‑term, failing to turn off auto‑renew at least 24 hours before the period ends, and not keeping proof of cancellation or return postage. Another common problem is contacting the wrong support channel (e.g., emailing the shop for app store subscription issues) - always follow the platform‑specific steps.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Full refund if claimed within 14 days of first payment/renewal; otherwise typically no prorated refund | Low - cancel via Apple Account Settings, but allow time for Apple processing |
| Google Play (Android) | Full refund if claimed within 14 days of first payment/renewal; otherwise typically no prorated refund | Low - cancel via Google Play account, but refunds handled by Google |
| Web / Magazine subscriptions (buysubscriptions.com) | Depends on subscription terms and seller policy; follow buysubscriptions.com/help for cancellation and refund rules | High - users report account and customer service issues when cancelling via the subscription portal |
| Radio Times Shop (physical products) | 14‑day right to cancel after delivery for a full refund (return at buyer’s cost); faults may allow repair/replacement/refund | Medium - requires returning goods and following the shop’s returns process; customer service responsiveness varies |
After cancelling
After you cancel, keep all confirmation emails, receipts and any registered mail proof. If you do not receive an expected refund, first contact the platform or seller using the official help channels. For App Store or Google Play issues use Apple or Google support pages; for subscription or magazine account problems use buysubscriptions.com/help. If the seller does not resolve the problem, contact your card issuer or payment provider to dispute the charge, and consider filing a complaint with your provincial consumer protection authority. Helpful official resources: Apple subscriptions support, Google Play subscriptions, and general Canadian consumer information at Competition Bureau Canada or the Government of Canada consumer pages at Canada.ca - Consumer.
Address
If you need to send a written cancellation or returns notice by post, send it by registered mail (for proof of delivery, e.g. raccomandata A/R). Address correspondence to:
Radio Times Shop, PO Box 12635, Colchester, CO7 5AN, United Kingdom