Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Saltwire
2717 Joseph Howe Drive
B3L 4T9 Halifax
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Saltwire service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Saltwire: Easy Method
What is Saltwire
SaltWire Network Inc. is a Canadian regional news publisher operating newspapers and digital subscriptions primarily in Atlantic Canada. It offers digital access, e-edition replicas and apps to read local news, operating under ownership and structural changes in recent years.
How to cancel Saltwire
SaltWire does not provide a clearly documented in‑app or fully reliable online cancellation path for many subscribers. Reports indicate cancellations commonly require contacting customer service by phone or email and may require repeated follow‑up. To maximize the chance your cancellation is processed and you have proof, follow these steps:
- Prepare your account details: full name on account, email used to subscribe, mailing address, phone number, subscription plan and start date, and the last four digits of the payment card used.
- Attempt the online contact form or support email first (if available) and save a screenshot of the submitted form and any automatic replies.
- Call SaltWire customer service; note date/time, agent name (if given), and the reference number for the call. If wait times are long, keep retrying at different times.
- Send a signed cancellation letter by registered mail (raccomandata A/R) to ensure proof of delivery. Use the address: SaltWire Network Inc., 2717 Joseph Howe Drive, Halifax, Nova Scotia B3L 4T9, Canada. Keep the postal receipt and delivery confirmation.
- If you prefer, engage a third‑party cancellation service (for example Unsubby) to send a certified cancellation notice on your behalf and retain their proof of delivery.
- After you believe you have cancelled, monitor your bank or card statements for any further charges and follow the steps below if billing continues.
What happens when you cancel
When a cancellation is accepted you should lose access at the end of the current paid billing period; access to e‑editions and the app typically remains until the paid term expires. Renewal should stop after the effective cancellation date, but some users report continued billing despite cancellation requests. Your account data (profile, reading preferences) may remain on SaltWire systems per their internal retention policies; SaltWire does not publish a clear public data‑retention or deletion policy for subscriptions.
Will I get a refund?
SaltWire does not publish a clear, public refund policy for digital subscriptions and user reports indicate refunds are rarely offered when cancellations are mishandled. There is no evidence of a statutory 14‑day cooling‑off period applying to these subscriptions in Canada under SaltWire’s terms. In practice, refunds appear to be exceptional and often require escalation - for example, a successful dispute filed through your card issuer or a negotiated resolution with customer service.
Saltwire plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Digital Subscription (Promotional for new/qualified subscribers) | C$19.00 plus GST every four weeks (after first 4 weeks free or promotional rate) | Every four weeks | Unlimited reading, E‑Edition replica, News Break app access |
| Weekly‑billed Monthly Equivalent | C$19.00 plus GST every four weeks (equivalent to C$4.75/week) | Every four weeks | Same as above |
| Web‑only subscription (Halifax Examiner example, flash sale) | C$10.00 per month (first‑year flash sale; afterward C$15.00/month) | Monthly | Access to web editions only (no print delivery) |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws apply to digital subscriptions, but protections vary by province and by circumstance. If a merchant refuses to cancel a subscription or to provide promised services, you may be able to dispute unauthorized future charges through your card issuer, file a complaint with the Competition Bureau (competitionbureau.gc.ca), or contact your provincial consumer protection office (for example, Nova Scotia Consumer Affairs: novascotia.ca/consumer). If financial loss occurs, your bank or credit card issuer is often the most practical channel for recovering billed amounts via a chargeback or dispute process; document everything to support your claim.
Customer experiences
Verified user reports collected from online forums and complaint sites show recurring problems: difficulty or inability to cancel online, unhelpful or unresponsive customer service, long hold times, and instances of continued billing after cancellation attempts. Some subscribers resorted to contacting their card issuers to stop payments or to initiating chargebacks. There are few verified positive reports regarding the cancellation process or customer service experience. For context, see user reports such as on Reddit and complaints aggregated on PissedConsumer.
Documentation checklist
- Subscription/account details: full name, account email, subscription plan and start date.
- Screenshots of account pages, paywalls, confirmation emails and any online cancellation attempts.
- Copies of emails, contact form submissions and any automated replies.
- Call log: dates/times called, agent names, call reference numbers.
- Registered mail receipt and delivery confirmation (raccomandata A/R) for mailed cancellation letter.
- Bank or card statements showing charges and dates for disputed payments.
- Notes of any third‑party service used (name, date, proof of action).
Common mistakes
Many subscribers assume an easy online cancellation option exists and delay taking stronger steps; because SaltWire has inconsistent online cancellation handling, relying solely on a single email or one phone call can leave you billed for additional periods. Another common error is not keeping dated evidence - without screenshots, postal receipts, or call logs it becomes difficult to prove you requested cancellation. Finally, failing to monitor bank statements after the cancellation request can allow small recurring charges to continue unchecked, complicating disputes later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online/account cancellation page | Unlikely (many users report no functioning online cancel) | High |
| Contact customer service (phone/email/contact form) | Unlikely (possible with persistence) | High |
| Registered mail cancellation (signed letter, certified delivery) | Unlikely but provides strongest proof for disputes | Moderate |
| Third‑party cancellation service (e.g., Unsubby) | Unlikely (helps with delivery/proof) | Moderate |
| Credit card dispute / chargeback | Possible (depends on issuer and evidence) | Moderate - High |
After cancelling
After you submit a cancellation, keep all documentation and watch your card or bank statements closely for any further charges. If you are billed after cancellation, contact SaltWire again with your proof and use the registered mail receipt as evidence of your cancellation request. If the publisher does not resolve the matter, contact your card issuer immediately to start a dispute or chargeback and file complaints with relevant authorities - for federal guidance see the Competition Bureau (competitionbureau.gc.ca) and for banking/credit matters see the Financial Consumer Agency of Canada (canada.ca/financial-consumer-agency). Keep expectations realistic: user reports indicate refunds from SaltWire itself are uncommon without intervention from payment providers.
Address
SaltWire Network Inc., 2717 Joseph Howe Drive, Halifax, Nova Scotia B3L 4T9, Canada