Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shonen Jump
P.O. Box 77010
94107 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shonen Jump service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Shonen Jump: Easy Method
What is Shonen Jump
Shonen Jump is VIZ Media’s digital subscription service that provides access to a large library of English-translated manga chapters, including current Weekly Shonen Jump titles and a digital vault of past chapters. The service is offered through mobile apps (iOS and Android) and directly via VIZ’s website, and includes a short free trial for new members in most regions.
How to cancel Shonen Jump
- On iOS (App Store): Open your Apple ID account > Subscriptions and cancel the Shonen Jump subscription there at least 24 hours before the end of the current billing period. There is no cancellation button inside the Shonen Jump app itself. See the app listing: Shonen Jump on the App Store.
- On Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions and cancel the Shonen Jump auto-renewal at least 24 hours before the subscription period ends. The app does not provide an internal cancel control. See the Play listing: Shonen Jump on Google Play.
- Via Web / VIZ website: Digital product purchases from VIZ are treated as final by their Terms of Use; there is no in-site “cancel” for an already-purchased one-time digital product. To request account changes or dispute a purchase, contact VIZ support promptly and follow VIZ’s instructions. See VIZ Terms: VIZ Media Terms.
- By mail (if you prefer written notice): Send a signed cancellation request by registered mail to: Attn: Shonen Jump Subscription Cancellation, VIZ Media, LLC, P.O. Box 77010, San Francisco, CA 94107, USA. Keep proof of posting and a copy for your records.
What happens when you cancel
When you cancel a subscription through the App Store or Google Play, the subscription stops auto-renewal but remains active until the end of the already-paid billing period - you retain access for that remaining time. Cancelling via the platform does not typically delete your VIZ account or reading history; your account details remain on VIZ’s systems unless you request account deletion. For web purchases handled directly by VIZ, cancellation or termination follows VIZ’s customer service process and applicable local law. Expect no immediate access cut-off unless expressly stated by the seller at time of cancellation.
Will I get a refund?
VIZ Media’s stated policy is that digital purchases are final and refunds are not given, except where local consumer law requires a statutory “cooling-off” or similar refund right. In Canada, VIZ says it will issue a full refund if a request is made within the applicable statutory period and the subscription has not been redeemed or used (no login or content access). For iOS and Android subscriptions, refunds for charges processed by Apple or Google must generally be requested through Apple or Google support and are subject to those companies’ refund policies.
There is no explicit universal 14‑day refund guarantee: the right to a refund in Canada depends on provincial consumer protection law and whether the subscription was used. If you believe you are entitled to a refund under Canadian law, contact VIZ promptly, provide evidence of non-use, and, if necessary, contact your provincial consumer protection office or the platform (Apple/Google) that processed the payment.
Shonen Jump plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Shonen Jump Membership | C$4.99 | Monthly | Unlimited access to 20,000+ chapters (digital vault); first-week free trial for new members |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Some provinces provide a limited statutory right to cancel certain digital purchases within a short “cooling‑off” window; the length and applicability depend on the nature of the digital good and provincial statutes. VIZ’s publicly stated policy recognizes refunds only where required by local law and only when the subscription has not been used. If you are in Canada and seek a refund, act quickly - check the statute in your province (for example, Ontario’s Consumer Protection Act and similar provincial resources), retain receipts, and be prepared to show that you did not redeem or use the subscription.
Customer experiences
Many users praise Shonen Jump’s low monthly price and the value of getting timely chapters and a large digital vault. However, reviewers and forums report intermittent technical problems: app errors (e.g., 403), issues verifying or recognizing subscriptions, glitches with login or password resets, and occasional trouble cancelling because the app directs users to Apple or Google but the subscription does not appear in those accounts. Some problems were resolved after contacting support, but complaints about crashes, membership recognition, and renewal/payment issues have been reported on review sites and forums. Older content availability and previous chapter caps were also noted as pain points in user reports.
Documentation checklist
- Account email and username used for Shonen Jump / VIZ.
- Purchase receipt or order confirmation (App Store/Google Play receipt or VIZ order email).
- Subscription ID (from Apple or Google receipts) or VIZ order number if available.
- Dates of purchase, trial start/end, and renewal charge(s).
- Evidence of non-use if requesting a statutory refund (screenshots showing no login or unread content).
- Copies of any communications with VIZ, Apple, or Google (support tickets, emails, chat transcripts).
Common mistakes
Users often try to cancel inside the Shonen Jump app on iOS and are surprised because the app itself has no cancellation control - subscriptions sold through Apple must be canceled in the Apple account. Waiting until the last minute can lead to missing the 24‑hour cutoff for auto‑renewal. Some subscribers assume a cancelled subscription will automatically trigger a refund; VIZ’s policy and platform rules typically do not provide refunds unless a statutory right applies or the platform issues one. Another frequent error is canceling under the wrong account (for example, multiple Apple IDs or Google accounts), so double-check which account processed the payment before canceling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds handled by Apple per its policy; VIZ refunds unlikely for charges processed by Apple unless Apple issues one | Low - cancellation via Apple account is straightforward, but getting a refund can be medium/varies |
| Android (Google Play) | Refunds handled by Google per its policy; VIZ typically does not refund Google‑processed charges | Low - cancellation via Google Play is straightforward, refund difficulty varies |
| Web / VIZ direct | VIZ policy: all sales final. Refund only if required by applicable local consumer law and subscription unused | Medium - cancellation or refund requests go through VIZ support and depend on law and evidence of non‑use |
| Registered mail (postal cancellation notice) | Refund unlikely unless VIZ agrees or law requires; establishing receipt can help disputes | Medium - slower but provides paper trail; effectiveness depends on VIZ response and timing |
After cancelling
Keep your confirmation that the subscription will not renew (screenshot from Apple/Google or email from VIZ) and keep access until the end of the paid term. If you need help or wish to request a refund under Canadian law, contact VIZ support promptly and provide the documentation checklist items. Useful links: Shonen Jump on the App Store (App Store), Shonen Jump on Google Play (Google Play), and VIZ Media Terms and contact information (VIZ Terms). If your payment was processed by Apple or Google, you may also open a refund request through their support channels.
Address
Attn: Shonen Jump Subscription Cancellation
VIZ Media, LLC
P.O. Box 77010
San Francisco, CA 94107
USA