Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Substack
111 Sutter St, 7th Floor
94104 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Substack service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Substack: Easy Method
What is Substack
Overview
Substack is a publishing platform that lets writers create newsletters, offer free and paid subscriptions, and distribute content by email and through a web or mobile app. Creators set their own subscription prices and manage their publications; Substack provides the platform for billing, delivery and basic discovery.
How to cancel Substack
- Web (substack.com): Sign in at www.substack.com/settings → Subscriptions → select the paid publication → under Account actions click “Cancel Subscription”. Cancellation takes effect at the end of the current billing cycle and benefits continue until then.
- iOS App (App Store purchases): Subscriptions purchased via the Substack iOS app must be managed in the App Store: open the Substack app Settings → Payments → choose the publication → tap “Cancel Subscription”, or manage subscriptions on your Apple device via your Apple ID subscription settings.
- Important: App‑store purchases are controlled by Apple; web purchases are controlled by Substack’s website settings. Cancel in the place you originally subscribed.
What happens when you cancel
When you cancel a paid Substack subscription on the web, cancellation generally takes effect at the end of the current billing period; you retain subscriber benefits (access to paid posts, newsletters, and any other paid features) until that expiry. If you cancel an App Store subscription, it also continues until the end of the paid period but must be managed through Apple’s subscription system.
Subscription status, transaction history and some basic account data remain available in your Substack account; however specific creator content and account data retention policies are set by the creator and Substack - if you want copies of posts or emails, save them before the subscription ends. If you need a formal confirmation of cancellation, keep a screenshot or the cancellation confirmation email.
Will I get a refund?
Substack’s stated refund policy: Substack will issue refunds if requested within 7 days of payment. Substack also lists exceptions where refunds may be appropriate, for example when a publication is dormant (no activity for ≥1 month for monthly subs or ≥6 months for yearly subscriptions) or when duplicate charges occurred due to processing errors. Refunds beyond 7 days are typically at the publisher’s or Substack’s discretion.
For subscriptions purchased via the iOS app (App Store), refunds are handled by Apple; Substack support cannot process App Store refund requests. If you purchased through the App Store, request a refund through Apple’s refund process.
Substack plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Example monthly (creator-set) | C$7 - C$20+ | Monthly | Varies by publication; creators set prices in their default currency and conversions to CAD vary with exchange rates and rounding. |
| Example annual | C$244.40 (reported example) | Annual | Equivalent to about C$20/month in one reported case (US$149 annual converted to CAD); exact CAD pricing differs per publication. |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws can provide stronger rights than a platform’s stated policy. Many provinces recognize a minimum “cooling‑off” or cancellation right for online digital purchases or offer protections for goods and services that are not delivered as described. Substack’s published refund window of 7 days is shorter than many Canadian benchmarks (commonly 14 days), so you may have additional rights under provincial consumer protection laws depending on where you live and the facts of your case.
Enforcement and remedies vary by province; if Substack or a creator refuses a refund you believe you are entitled to, options include contacting your provincial consumer protection office, filing a complaint with the Better Business Bureau, disputing the charge with your card issuer, or pursuing small‑claims court, depending on the amount and circumstances.
Customer experiences
User reports show a mix of experiences. Positive feedback often highlights Substack’s strengths for writers and a solid reading experience. Negative reports center on difficulties cancelling subscriptions, unexpected or continuing charges after cancellation, unclear navigation to the cancel button, and frustration with billing issues. Some subscribers reported needing to block charges through their bank after cancellation problems. Others found App Store refunds and Apple‑side processes to be the correct route for app purchases, which can delay resolutions.
Documentation checklist
- Subscription confirmation email or receipt (showing date, amount, publication name)
- Screenshots of your Substack account subscription page or App Store subscription listing
- Bank or card statement showing the charge
- If purchased on iOS, App Store purchase receipt (from Apple)
- Any correspondence with the creator or Substack support (dates and message copies)
Common mistakes
Many problems arise from cancelling in the wrong place. Example: a subscription bought in the iOS app won’t be cancelled via the Substack web settings - cancelling on the web will not stop future App Store renewals. Another frequent issue is assuming cancellation stops an immediate refund: Substack normally stops future renewals but does not guarantee refunds beyond policy windows, so expecting an automatic refund can cause disappointment. Users also sometimes omit evidence (receipts or screenshots) when requesting refunds, which slows support responses.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (substack.com settings) | Refunds considered within 7 days; other exceptions (dormant publication, duplicate charges) may apply. | Low - Medium: cancellation is straightforward, but users report occasional billing or support delays. |
| iOS App (App Store) | Refunds handled solely by Apple (request through Apple’s refund process). | Medium - High: must use Apple’s system; users sometimes find it slower or less transparent. |
| Contact creator or Substack support | Refunds depend on creator/Substack discretion and evidence; may succeed for special cases. | Medium: outcome varies and may require persistence and documentation. |
After cancelling
After you cancel, keep your cancellation confirmation and any receipts until the billing period ends and you verify no further charges occur. If you need to request a refund from Substack, include dates, transaction IDs and supporting screenshots. For App Store purchases, follow Apple’s refund instructions at Apple refund requests and manage subscriptions with guidance at Apple subscriptions. For Substack account settings and help see Substack settings and Substack help. If you believe Canadian consumer law gives you additional rights, you may contact your provincial consumer protection office or your card issuer to dispute the charge if other routes fail.
Address
Substack, 111 Sutter St, 7th Floor, San Francisco, CA 94104, USA. If you send a cancellation or a formal complaint by post, consider certified mail / raccomandata A/R (return receipt) so you have proof of delivery. Keep copies of everything you send and any postal tracking/receipt information.