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Cancel THE GLOBE AND MAIL
in 30 seconds only!
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the The Globe And Mail service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation The Globe And Mail: Easy Method
What is The Globe And Mail
The Globe And Mail is a national Canadian newspaper and digital publisher offering news, analysis, and commentary on national and international affairs, business, politics and culture. It provides a mix of print delivery and digital subscription options, along with mobile apps for iOS and Android.
The Globe operates subscription channels directly (phone/web for print/digital) and through app marketplaces (Apple App Store and Google Play) for mobile subscriptions; each channel follows different cancellation rules and timelines.
How to cancel The Globe And Mail
- Print delivery and direct digital subscriptions: You must cancel by calling The Globe and Mail Customer Solutions Centre (for example 1-800-387-5400) during business hours - there is no online cancellation option. Allow at least 28 days' notice for print or long-term periodic subscriptions; very short periodic subscriptions (≤4 weeks) end at the end of the current billing period with no refund. One-time purchases cannot be cancelled by Globe customer service.
- iOS (App Store) subscriptions: Open your Apple ID/iTunes/App Store account settings and cancel the subscription there - you cannot cancel from inside the Globe app. Turn off auto-renew at least 24 hours before the period ends to avoid the next charge.
- Android (Google Play) subscriptions: Cancel through your Google Play account (Subscriptions menu). Cancellation stops renewal at the next billing period; Globe cannot cancel Google Play subscriptions for you.
- If you prefer written proof when cancelling a direct subscription, send a cancellation letter to the Circulation Department by registered mail (see Address section below) and keep the registered-mail receipt for your records; Globe processes cancellations by phone but registered mail can provide proof of your request.
What happens when you cancel
When you cancel a subscription, access typically continues until the end of the current paid billing period. For print/delivery and longer-term subscriptions cancelled via Globe's Customer Solutions Centre, a 28-day processing/notice period commonly applies for print; short (≤4-week) periodic subscriptions simply expire at the end of the current billing period with no refund. App Store and Google Play cancellations usually stop auto-renewal and allow access until the end of the paid period; refunds for the current period are not provided by Globe in these channels.
Will I get a refund?
One-time purchases cannot be refunded. The Globe reserves the right, at its sole discretion, to issue refunds or credits but is not obligated to do so; refunds under CA$5 are typically not issued. Subscriptions cancelled partway through a billing period are generally not refunded - long-term subscriptions require the stated advance notice and remaining time is not refunded. Globe's published terms do not state a statutory 14-day cancellation/withdrawal right; refunds are therefore limited and largely discretionary.
The Globe And Mail plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital Subscription - Intro Promo | C$3.96 every 4 weeks (first 24 weeks) | Every 4 weeks (approx. monthly) | Unlimited digital access |
| Digital Subscription - Regular (after promo) | C$31.96 every 4 weeks | Every 4 weeks (approx. monthly) | Unlimited digital access |
| Digital Subscription - Alternate Promo - $0.99/week | C$3.96 every 4 weeks (i.e., $0.99/week) | Weekly billing, calculated every 4 weeks | Full digital access, new subscriber offer |
| Partial-Week Print + Digital (Friday - Saturday) | C$4.99/month for Globe Unlimited (digital) | Monthly | Digital access only; print subscription cost separate |
Your consumer rights in Canada
The Globe's publicly stated terms do not reference a statutory 14-day withdrawal or automatic refund right; its cancellation and refund rules are limited and often discretionary. Canadian consumers may have additional protections under provincial consumer protection laws (for example, against unfair or deceptive practices), but those statutory rights are not acknowledged in Globe terms. If you believe your consumer rights have been breached, contact your provincial consumer protection office or seek guidance from a consumer advocacy organization.
Customer experiences
User feedback is mixed. Many subscribers praise The Globe And Mail for high-quality journalism, in-depth reporting and reliable content. Others report negative experiences with subscription management: cancellation is described as difficult because it requires calling customer service during limited hours, and some customers report long hold times and aggressive retention efforts. Complaints also include unexpected price increases after promotional periods and occasional technical or customer-service responsiveness problems.
Documentation checklist
- Account name and email, subscription ID or customer number, and phone number associated with the account.
- Order confirmation(s), receipts or billing statements showing charges and dates.
- Dates of subscription start, promo periods, and the date you requested cancellation (phone call log or registered-mail receipt).
- Screenshots or copies of any retention offers, confirmation emails, and any correspondence with customer service.
- Registered-mail tracking/receipt if you send a written cancellation to the Circulation Department.
Common mistakes
Common errors include attempting to cancel through the Globe website or the mobile app when your subscription is managed by Apple or Google - those must be cancelled through the App Store or Google Play account settings. Another frequent mistake is calling outside the Customer Solutions Centre business hours or not allowing the required 28 days' notice for print subscriptions, which can lead to unexpected additional billing. Expecting an automatic refund when cancelling mid-period is often incorrect for Globe subscriptions, and not keeping proof of cancellation (call reference number or registered-mail receipt) can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Customer Solutions Centre) | Generally no; refunds discretionary; print requires 28 days' notice; short-period subs end with no refund | High - phone-only, limited hours, possible retention efforts |
| App Store (iOS) | No Globe refund for current period; refund requests handled by Apple under App Store policies | Low - cancel via Apple ID/iTunes/App Store settings |
| Google Play (Android) | No Globe refund for current period; refund requests handled by Google Play policies | Low - cancel via Google Play Subscriptions menu |
After cancelling
After you cancel, keep confirmation evidence: a call reference number, any confirmation email, or your registered-mail receipt. If you need policy details or help pages, refer to The Globe And Mail Terms and Help Centre and to the app-store support pages for Apple and Google. For escalation you can file complaints with the Better Business Bureau or your provincial consumer protection office if you believe Globe practices breach consumer protection law.
Helpful links (official support and information): The Globe And Mail home, Globe Help Centre, Manage subscriptions on iPhone or iPad (Apple), Cancel subscriptions on Google Play, Better Business Bureau, Government of Canada consumer protection.
Address
The Globe and Mail Customer Service / Circulation Department 351 King Street East, Suite 1600 Toronto, ON M5A 0N1 Canada
For phone cancellations call: 1-800-387-5400 (Customer Solutions Centre - during business hours). If you send a written cancellation, use registered mail (raccomandata A/R) and retain the receipt as proof of delivery.