Cancellation Toronto Star: Easy Method

What is Toronto Star

The Toronto Star is a major Canadian newspaper and digital news publisher offering print and digital subscriptions, including daily delivery options and unlimited access to its website and apps. It sells subscriptions directly via its website and through authorized third parties such as the Apple App Store and Google Play.

How to cancel Toronto Star

• If you purchased via the App Store or Google Play: cancel through the third party using the method and timeframe they disclose - use Apple's manage subscriptions or Google Play subscriptions. Third-party rules (including refund policies) apply.
• If you purchased directly on the web (direct Toronto Star subscription): continuous subscriptions must be cancelled by calling Customer Service and you must provide at least 48 business hours' notice before the end of the current billing period for cancellation to take effect at period end; if notice is later, the cancellation will take effect at the end of the next billing period. Fixed-term digital subscriptions cannot be cancelled before the end of the term and will end at term expiry. See the publisher's terms: Subscription Terms.
• To create proof of delivery and receipt for a cancellation request, consider sending a written cancellation (including account details and desired cancellation date) by registered mail to the Circulation Department address below.

What happens when you cancel

For continuous subscriptions cancelled with the required notice, access generally continues until the end of the current billing period and then the subscription will not renew. If you miss the 48 business hours' notice window, cancellation typically takes effect at the end of the next billing period instead. Fixed-term subscriptions remain active until the term ends and are not terminated early.

Subscriptions purchased through third parties (App Store/Google Play) follow those vendors' billing and access rules; cancelling through the vendor stops future renewals per their timelines. Toronto Star may retain account or billing information in accordance with its policies; check the publisher's terms and privacy notices for details on data retention.

Will I get a refund?

Refunds or credits are issued only at Toronto Star's sole discretion, on a case-by-case basis. Fixed-term digital subscriptions are generally non-refundable. For print subscribers, small amounts (for example, amounts of C$15 or less) are routinely not refunded due to administrative costs. The Subscription Agreement does not grant an automatic 14-day cooling-off refund right for digital subscriptions; refunds are not guaranteed and are subject to the publisher's discretion. Statutory exceptions required by applicable provincial law (for example, certain consumer protection rules) would apply where they override contract terms.

Toronto Star plans and pricing

Your consumer rights in Canada

Canada does not generally provide a universal 14-day cancellation or refund right for digital subscription services; consumer remedies depend on provincial law and the contract terms. Quebec imposes additional consumer protections that may affect cancellation and refund rights for residents of that province. Under Ontario law (the Consumer Protection Act), unsolicited services must be cancellable, but subscriptions initiated by a consumer with clear renewal disclosure generally follow the provider's published terms unless those terms contravene provincial statutes. In short, Toronto Star's published terms (including discretionary refund rules) are likely enforceable except where provincial law provides otherwise.

Customer experiences

Online review platforms show mixed to negative experiences for Toronto Star's customer service. Trustpilot ratings are low and many reviewers report difficulty cancelling subscriptions, ongoing unexpected charges, and dissatisfaction with customer support. The Better Business Bureau records complaints about cancellation and billing problems, including customers who say billing continued despite attempts to cancel. That said, some subscribers successfully manage cancellations via third-party channels or direct contact when they keep clear documentation of their requests.

Documentation checklist

• Account name and email, subscription order number or receipt, purchase date and payment method
• Proof of purchase (email confirmation, invoice, bank/credit card statement showing the charge)
• Record of cancellation attempt(s): date/time of calls, agent names (if provided), screenshots or copies of in-app/vendor cancellation confirmations
• Copy of the registered mail letter (and the registered mail tracking or return receipt) if you send a written cancellation to the circulation address

Common mistakes

Typical mistakes include attempting to cancel an in-app purchase through the publisher instead of through the App Store or Google Play (which will not stop vendor billing), missing the 48 business hours' notice window for direct continuous subscriptions and expecting immediate termination, and relying on verbal confirmation without written proof. Another common issue is assuming fixed-term subscriptions are refundable - these are generally non-refundable unless the publisher decides otherwise or applicable law requires a refund.

Comparative recap

After cancelling

After you submit cancellation, keep copies of all confirmations, receipts, and any vendor screenshots showing cancelled status. If billing continues despite cancellation, escalate with documented evidence: re-contact Toronto Star Customer Service, follow up with the App Store/Google Play if applicable, and consider contacting your card issuer to stop future charges if unauthorized billing persists. For the publisher's written terms, see the Subscription Terms. To check community feedback and complaint patterns, see reviews on Trustpilot and complaint records at the Better Business Bureau.

Address

Circulation Department, Toronto Star Newspapers Limited, c/o Concentrix, 1189 Colonel Sam Drive, Oshawa, ON L1H 8W8, Canada