Opzegdienst nr. 1 in Canada
Contractnummer:
Ter attentie van:
Afdeling Opzeggingen – Acast
2 Bloor St. W., Suite 2120
M4W 3E2 Toronto
Betreft: Contractopzegging – Kennisgeving per gecertificeerde e-mail
Geachte heer/mevrouw,
Hierbij deel ik u mijn beslissing mee om contract nummer met betrekking tot de dienst Acast te beëindigen. Deze kennisgeving vormt een stellig, duidelijk en ondubbelzinnig voornemen om het contract op te zeggen, met ingang van de eerst mogelijke datum of in overeenstemming met de toepasselijke contractuele opzegtermijn.
Ik verzoek u vriendelijk alle noodzakelijke maatregelen te treffen om:
– alle facturering stop te zetten vanaf de ingangsdatum van de opzegging;
– de correcte ontvangst van dit verzoek schriftelijk te bevestigen;
– en, indien van toepassing, mij het eindoverzicht of saldobevestiging te sturen.
Deze opzegging wordt u per gecertificeerde e-mail toegezonden. De verzending, tijdstempel en integriteit van de inhoud zijn vastgesteld, waardoor het gelijkwaardig bewijs vormt dat voldoet aan de vereisten van elektronisch bewijs. U beschikt daarom over alle noodzakelijke elementen om deze opzegging correct te verwerken, in overeenstemming met de toepasselijke beginselen inzake schriftelijke kennisgeving en contractvrijheid.
In overeenstemming met het Burgerlijk Wetboek en de regelgeving inzake gegevensbescherming verzoek ik u tevens om:
– al mijn persoonsgegevens te verwijderen die niet noodzakelijk zijn voor uw wettelijke of boekhoudkundige verplichtingen;
– alle bijbehorende persoonlijke accounts te sluiten;
– en mij de effectieve verwijdering van gegevens te bevestigen in overeenstemming met de toepasselijke rechten inzake bescherming van de privacy.
Ik bewaar een volledige kopie van deze kennisgeving evenals het bewijs van verzending.
Met vriendelijke groet,
11/01/2026
Cancellation Acast: Easy Method
What is Acast
Acast is a podcast hosting, distribution and monetisation platform that offers services for both listeners and creators. For listeners there is Acast+ (paid podcaster content), and for podcasters Acast provides hosting plans, analytics, ad tools and distribution to major platforms.
How to cancel Acast
Choose the cancellation route that matches your relationship with Acast (listener subscribing to Acast+ vs. a podcaster on a paid plan). Follow the steps below for each path. If you prefer written notice, you may send a signed cancellation letter by registered mail (raccomandata A/R) to Acast Stories Canada Inc.; the address is at the end of this guide.
- Acast+ listeners (premium podcaster content): Sign in at plus.acast.com, go to your account, click “Cancel membership,” and confirm. You will retain access until the end of your current billing period.
- Podcaster subscription plans: Log in to your Acast account, open the account menu, go to “Subscription,” choose “Cancel Plan,” and confirm. The subscription stays active until the end of the paid period and then downgrades to the free Starter plan.
- Deleting a podcaster account: Deleting your account does not automatically cancel an active subscription. If you intend to stop subscription billing, cancel the subscription explicitly first (via your dashboard) before deleting the account.
- Written/registered-mail cancellation: Prepare a clear signed letter stating your account details, the subscription you want to cancel, and the effective cancellation date. Send it by registered mail (raccomandata A/R) to the address given at the end of this guide and keep proof of posting and delivery.
What happens when you cancel
When you cancel an Acast+ membership or a podcaster subscription, access continues until the end of the current paid billing period. After that date, Acast will remove premium access for listeners and downgrade podcaster accounts to the free Starter plan (if applicable). Your account and uploaded content/data typically remain in your Acast account unless you choose to delete the account; deleting an account is a separate action and does not automatically terminate an active subscription unless you cancelled it first.
Will I get a refund?
Generally, Acast’s policy is that subscription fees already paid will not be refunded upon cancellation for both Acast+ listeners and podcaster plans. There is an exception under Acast’s listener terms that provides a 14‑day right of withdrawal (a cooling‑off period) as described in their terms; within that period you may be able to cancel and receive a refund within 14 days of notice, although Acast may deduct reasonable compensation for any services already provided. If you believe you qualify for a refund under the 14‑day withdrawal right, contact Acast support immediately and keep documentation. For creator/podcaster invoicing and tax matters in Canada (GST/HST), consult Acast’s Canada information pages or support for payout adjustments.
Acast plans and pricing
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Starter | C$0.00 | Monthly | One podcast, up to 5 episodes, basic website, embed player, analytics, distribution, recording/editing, free RSS feed |
| Influencer | C$14.99 (equivalent) | Monthly (if paid annually), otherwise ≈C$25 | Multiple shows, unlimited episodes, monetization via ads & sponsorships, royalty‑free music, advanced tools |
| Ace | C$29.99 (equivalent) | Monthly (if paid annually), otherwise ≈C$40 | All Influencer features, plus team management, prioritized support, publishing API, network tools |
Your consumer rights in Canada
Acast operates in Canada as Acast Stories Canada Inc. and Canadian podcasters invoicing Acast should follow local GST/HST requirements; Acast can include GST on payouts when requested through their payment provider. Canadian consumers should be aware of a statutory right to withdraw from a service agreement within a cooling‑off period: Acast’s terms include a 14‑day right of withdrawal (see their listener terms). If you cancel within the applicable withdrawal period you may be entitled to a refund within 14 days after notice, though Acast may deduct reasonable compensation for services already performed. For specific tax or consumer protection questions consult official Canadian guidance or a local legal/tax advisor.
Customer experiences
Reviews of Acast are mixed. Many users praise the platform’s ease of use, intuitive interface, robust analytics, distribution to major platforms and effective monetisation tools; creators often note helpful onboarding and responsive support for setup and transitions. Common negative reports relate to delays or failures in creator payments and occasional poor communication from support; a few creators have felt their feed or content was effectively restricted, though Acast states creators retain ownership of their content.
Documentation checklist
- Account email and username, subscription name, and billing period
- Date you request cancellation and desired effective cancellation date
- Proof of online cancellation screenshots or confirmation emails (if cancelled via dashboard)
- Copy of any registered‑mail cancellation letter and proof of dispatch/delivery (raccomandata A/R)
- Relevant invoice numbers or payment receipts if requesting a refund or disputing a charge
Common mistakes
Users sometimes delete their podcaster account before cancelling an active subscription; because account deletion does not automatically stop billing, this can leave an active subscription that continues to be charged. Another frequent mistake is assuming that cancellations must be done through an app store - Acast directs users to manage subscriptions via plus.acast.com or the Acast account dashboard, and there is no specific public guidance from Acast about App Store/Google Play cancellations. People also fail to keep proof of cancellation or confirmation emails, which makes disputes harder. Finally, many expect pro‑rata refunds after early cancellation even though Acast’s stated policy is not to refund fees already paid except where a statutory withdrawal right applies.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel Acast+ at plus.acast.com | Generally no refund for fees already paid; possible refund only if within applicable withdrawal period | Low - online, immediate confirmation expected |
| Cancel podcaster plan via account dashboard (“Subscription” → “Cancel Plan”) | Generally no refund for fees already paid; subscription remains until period end and then downgrades | Low - online through dashboard |
| Delete account (without cancelling subscription) | No - deleting account does not by itself stop subscription billing | Low for deletion, but high risk if subscription not cancelled first |
| Send written cancellation by registered mail (raccomandata A/R) | Same refund rules apply; written notice creates stronger paper trail for disputes | Medium - requires drafting letter and postal proof |
After cancelling
After you cancel, keep confirmation emails, screenshots and any registered‑mail receipts. Monitor your payment method for charges through the end of the paid period and file a support request promptly if you see unexpected billing. For further information and specific help pages consult Acast’s support articles: how to cancel Acast+ (learn.acast.com - cancel Acast+ membership), subscription and account deletion guidance for creators (learn.acast.com - creator subscription & deletion), and deletion of podcasts (learn.acast.com - delete your podcast). If you need legal or tax clarification in Canada (GST/HST, invoicing), see Acast’s Canada information page (learn.acast.com - Canada invoicing & GST) or consult a local professional.
Address
For registered‑mail cancellation (raccomandata A/R) or written notices send to:
Acast Stories Canada Inc.
c/o Business Sweden
2 Bloor St. W., Suite 2120
Toronto, ON M4W 3E2
Canada