Cancellation Roman: Easy Method

What is Roman

Roman is a telehealth and membership service that offers online consultations and prescription delivery for men's health issues such as erectile dysfunction, hair loss, and other conditions. It operates a subscription model for ongoing medication delivery and a la carte orders for some products.

How to cancel Roman

• Via Roman website: Log into your account, go to My Treatments → Manage Subscription → Cancel. Cancelling through the site takes effect immediately. For details see Roman cancellation guide.
• Via Roman app: Open the app, tap Account → My Treatments → Cancel. Cancellation should be immediate. See the same help article.
• By phone: Call +1 917 672 1826, provide your account information and request cancellation; ask for a confirmation reference.
• By email: Send a message to [email protected] with your full name, account email, medication(s) and request cancellation; request confirmation within 24 - 48 hours.
• Via live chat: Use the live chat on Roman’s website, verify your account details with the agent and request cancellation; save or screenshot the chat transcript as proof.
• Notes: Cancellation stops future auto-renewals immediately, but medications already shipped may still be billed and Roman’s policy typically does not provide prorated refunds for partial periods.

What happens when you cancel

When you cancel, Roman should stop automatic renewals of your subscription immediately. You may retain access to any electronic account information, prescriptions and treatment history for their standard retention period. If you have an active refill that has already been fulfilled or shipped, that order may still be processed and charged even after cancellation. Roman may keep your contact and treatment records per their privacy and retention policies.

Will I get a refund?

Roman’s stated policy is that they do not provide refunds for medications that have already been shipped and there are no prorated refunds for partial months; the final charge for a shipped order may still apply. In Canada, merchants are generally not required by federal law to offer refunds or returns unless goods are defective - business refund policies apply. There is a 14‑day “cooling‑off” rule for some distance sales, but exceptions exist and pharmaceutical or prescription items are commonly exempt. If you believe Roman failed to meet a legal obligation (for example not disclosing key terms), provincial consumer offices may have remedies.

Roman plans and pricing

All prices below are listed in USD. No Canada‑specific pricing was found in the source data.

Your consumer rights in Canada

Canadian federal law does not guarantee a general right to refunds or returns - merchants set their own policies unless goods are defective. Some e‑commerce purchases fall under distance‑selling or “cooling‑off” provisions that may provide a limited right to cancel within a specified period (commonly 14 days) but exceptions frequently apply, especially for prescription medications. Quebec provides additional protections: if a merchant fails to meet required disclosure or contract terms, you may have a right to cancel and provincial offices (for example the Office de la protection du consommateur in Quebec) outline specific remedies and timelines.

Customer experiences

Public reviews for Roman are mixed to negative in several consumer‑review sites: many reviewers report dissatisfaction with customer service, unexpected cancellations or backorders, delays, and difficulty obtaining refunds or exchanges. Positive, verified reviews appear less common in the sampled sources. Common themes in complaints include perceived deceptive practices around “free” exchanges, lengthy turnaround for returns, and inconsistent handling of refunds.

Documentation checklist

• Account email and full name as registered with Roman
• Order numbers or shipment tracking for any recent shipments
• Screenshots or saved chat transcripts, confirmation emails, and the cancellation request
• Copy of any correspondence with Roman (email/thread) and dates
• Payment method details (last 4 digits) in case of disputed charges

Common mistakes

Users sometimes assume cancelling a subscription will cancel any order already processed - this can lead to unexpected charges when a shipment was already fulfilled before the cancellation took effect. Another common error is not saving confirmation (email or chat) proving the cancellation request; without confirmation, disputes take longer. Also, relying on a verbal phone confirmation without a written reference number makes follow‑up harder. Finally, assuming consumer laws automatically guarantee refunds for prescription shipments can cause confusion - merchant policies and product exemptions often apply.

Comparative recap

After cancelling

After you cancel, retain any confirmation you receive (email, screenshot, chat transcript or reference number). If a charge posts for a shipment you expected to be cancelled, contact Roman support immediately and include order numbers and your cancellation confirmation. If you are in Canada and cannot resolve the issue with Roman, you can consult federal consumer guidance at Innovation, Science and Economic Development Canada (refund and exchange information) and provincial offices - Quebec’s Office de la protection du consommateur has specific guidance for online purchases (Quebec refund guidance). For Roman’s cancellation instructions see their help page: How to cancel Roman.

Address

ROMANA PHOTO DI SCOMA RICCARDO & C. S.A.S., Via G. De Ruggiero, 46, 00142 Roma (RM), Italia