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Cancellation service #1 in Canada
Hw Fantasy Limited is the commercial entity referenced in the service Terms of Use for the app/service distributed via app stores. The Terms indicate the company manages subscriptions through the app stores and sets the contractual rules for use, billing and cancellations as published in the developer terms.
Cancelling stops automatic renewal for future billing cycles, provided the cancellation is completed before the stated 24‑hour cutoff. In most cases you will retain access to paid features until the end of the current paid period; the subscription typically remains active until that expiry date.
The Terms do not specify detailed data‑retention rules in the cancellation clause; your account and any content or data may be retained or processed according to the service's privacy policy and Terms of Use. If you need account deletion or data removal, check the privacy policy or contact support for steps and timelines.
The Terms of Use state that payments for Hw Fantasy Limited subscriptions are non‑refundable and do not include an explicit cooling‑off or 14‑day refund right. That means the company’s stated policy is not to refund subscription charges.
Exceptions can occur only if an app store (Apple or Google), your payment provider, or applicable law requires a refund. If you believe a charge is incorrect or unauthorized, contact the app store first and, if necessary, your bank or card issuer to dispute the charge. You can also reference the Terms: Hw Fantasy Limited Terms of Use.
| Plan | Price | Billing period |
|---|---|---|
| Varies | Varies | Varies |
Canadian consumer protection is largely provincial and typically deals with unfair business practices and misleading representations rather than providing a general 14‑day cooling‑off right for digital subscriptions. There is no uniform federal rule granting automatic refunds for digital subscription cancellations; your rights will depend on the applicable provincial legislation, the specific facts (for example, misrepresentation or unauthorized charges), and the app store policies.
If you believe the Terms are unfair or you were misled, you may contact your provincial consumer protection office, the federal Competition Bureau for broader anti‑misleading concerns, or seek advice from consumer legal services. For billing disputes or unauthorized charges, contacting the app store and your payment provider promptly is important.
The Terms themselves do not include user reviews. Typical user-reported issues with app subscriptions include confusion over the difference between deleting an app and cancelling a subscription, missing the app‑store cancellation deadlines, and requests for refunds that are declined because the developer’s Terms states payments are not refundable. Experiences vary: some users obtain refunds via the app store or their card issuer, while others are directed to the developer Terms and denied a refund.
One frequent mistake is assuming uninstalling or deleting the app cancels the subscription; this does not stop billing. Another is waiting until the subscription renewal date - the Terms require cancellation at least 24 hours before the period ends. Some users expect a refund automatically after cancelling; the Terms state payments are non‑refundable, so refund requests may be denied unless the app store or law provides otherwise. Finally, failing to keep receipts or screenshots can make resolving disputes harder.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple App Store | No (per Hw Terms); refunds subject to Apple policy and discretion | Low - cancel in account settings; refund depends on Apple |
| Cancel via Google Play | No (per Hw Terms); refunds subject to Google Play policy and discretion | Low - cancel in Play Store subscriptions; refund depends on Google |
| Send registered mail to company address | No (per Hw Terms); may serve as written notice but does not guarantee refund | Medium - preserves a written record; may be slower |
After you cancel, verify the subscription status in your app store account and keep all confirmation screenshots and receipts. If you need a refund or believe a charge is incorrect, open a request with the app store (Apple or Google) and provide your documentation. If the store declines and you believe local consumer law was breached, contact your provincial consumer protection office or consider contacting your payment provider to dispute an unauthorized or erroneous charge.
Helpful resources include the service Terms of Use and the app store support pages for subscription management and refund requests.
Key links: Hw Fantasy Limited Terms of Use, Apple: Cancel subscriptions on iPhone, Google Play: Cancel a subscription, Government of Canada - Office of Consumer Affairs, Competition Bureau Canada.
Send written cancellation notice by registered mail (raccomandata A/R) to the registered office:
46 Lykavitou, Egkomi 2401, Nicosia, Cyprus
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Written by Owen King
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.