Cancellation Mypayrollhr: Easy Method

What is Mypayrollhr

MyPayrollHR is presented as a third-party payroll and HR services provider that businesses can use to run payroll and related HR functions. Publicly available, verified documentation specific to Canadian terms and policies is limited or not found.

How to cancel Mypayrollhr

• Check your contract and any welcome or billing emails for explicit cancellation instructions, minimum terms, notice periods, and contact details; save or screenshot those pages.
• Attempt to cancel through any online account portal first (look for an account settings, billing or subscription area) and save confirmation screenshots or emails.
• Send a formal written cancellation request to their business address (use registered mail - raccomandata con ricevuta di ritorno - to create proof of delivery); include your company name, account ID, last four of payment card used, the date you want service to end, and a request for written confirmation of cancellation and final invoices.
• Email and call customer support as well; keep copies of emails and notes of call dates, times, names and outcomes.
• If recurring payments continue after cancellation, contact your bank or card issuer to dispute or stop the payment and save all supporting evidence.

What happens when you cancel

Because MyPayrollHR’s Canadian-specific cancellation and data-retention policies were not verified, outcomes can vary. Typically, cancellation should stop future billing after the effective cancellation date, but historical payroll runs and statutory records may remain accessible for a prescribed retention period depending on provider policy and legal requirements.

Before cancelling, export or download all payroll reports, employee records, tax filings, and year-to-date data you need. Request written confirmation of account closure and a final statement showing any outstanding fees, refunds or credits.

Will I get a refund?

No validated, publicly available refund policy for Canadian users was found. That means there is no confirmed standard (for example a 14-day cooling-off or a no-refund stance) to cite for Canada. Whether you receive a refund may depend on your contract terms, billing period, how far into a pay period you cancel, and the provider’s internal policies.

If you believe you are owed money, request a written explanation and final invoice from MyPayrollHR. If you paid by credit card, you can also consult your card issuer about chargeback options if the provider does not respond or refuses a reasonable refund when contract terms or service failures support your claim.

Mypayrollhr plans and pricing

Your consumer rights in Canada

No Canada-specific cancellation or consumer-rights language was found in the publicly available MyPayrollHR materials. In Canada, consumer protections vary by province and by the type of service; there is no single nationwide 14-day automatic cancellation right for most business-to-business service contracts. You may have remedies under provincial consumer protection laws, contract law, or payment-card dispute mechanisms depending on the circumstances.

If you suspect unfair business practices or breach of contract, consider contacting your provincial consumer protection office or the federal Office of Consumer Affairs for guidance. Keeping thorough records of communications and payments will strengthen any complaint or dispute you need to bring.

Customer experiences

Verified public feedback for MyPayrollHR is limited. A number of older Trustpilot reviews (mostly from 2019) report serious issues such as payroll reversals, communication breakdowns, and customers reporting lack of response across accounts. No recent, independently verified positive or company-published Canadian testimonials were identified in available sources.

Because reviews are dated and limited, use them as one input among others and rely on your contract, direct communications, and documented evidence when pursuing cancellation or refunds.

Documentation checklist

• Contract or service agreement, including any terms of service and billing schedules
• Account ID, user names, and administrative email addresses
• Recent invoices, payment receipts, and bank or credit card statements showing payments
• Payroll reports, tax filings, employee records you control, and final payroll confirmation
• Copies/screenshots of account settings, cancellation attempts, confirmation emails, and support correspondence
• Registered mail receipt (proof of delivery) and any call logs with dates, times, and names

Common mistakes

Common errors include relying only on phone calls without obtaining written confirmation, failing to export payroll and employee records before the account is closed, missing specific notice periods in a contract, and not using a traceable delivery method for formal cancellation notices. For example, a business that only calls support and later discovers recurring charges may struggle to prove the date of the cancellation without written evidence.

Another frequent mistake is not checking the billing cycle: cancelling mid-cycle does not always trigger a prorated refund, and you should confirm whether the provider will charge for the full billing period or offer a pro rata credit.

Comparative recap

After cancelling

After you cancel, monitor your bank and card statements for any unexpected charges, request and keep a final invoice showing a zero or final balance, and retain exported payroll and employee records for the legally required retention period in your province. If the provider does not acknowledge cancellation or continues billing, escalate with your payment provider and consider filing complaints with provincial consumer protection authorities.

Helpful resources: Trustpilot reviews for MyPayrollHR, the Government of Canada Office of Consumer Affairs at ised‑isde.canada.ca, and the Competition Bureau at competitionbureau.gc.ca. If you paid by credit card, contact your card issuer for dispute or chargeback procedures.

Address

Send formal cancellations (registered mail recommended) to:

MyPayrollHR
855 Route 146, Suite 220
Clifton Park, NY 12065, USA