Annulleringstjeneste nr. 1 i United States
Kontraktnummer:
Til opmærksomheden af:
Annulleringsafdeling – Zipcar
35 Thomson Place
02210 Boston
Emne: Kontraktannullering – Certificeret e-mailmeddelelse
Kære hr. eller fru,
Jeg meddeler dig hermed min beslutning om at opsige kontrakt nummer vedrørende Zipcar-tjenesten. Denne meddelelse udgør en fast, klar og utvetydig hensigt om at annullere kontrakten, gældende på den tidligst mulige dato eller i overensstemmelse med den gældende kontraktlige opsigelsesperiode.
Jeg anmoder venligst om at du træffer alle nødvendige foranstaltninger til at:
– ophøre al fakturering fra annulleringens ikrafttrædelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig slutopgørelsen eller saldobekræftelsen.
Denne annullering sendes til dig via certificeret e-mail. Afsendelsen, tidsstemplingen og indholdets integritet er etableret, hvilket gør det til ækvivalent bevis, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at behandle denne annullering korrekt, i overensstemmelse med de gældende principper vedrørende skriftlig meddelelse og kontraktfrihed.
I overensstemmelse med forbrugerbeskyttelsesloven fra 2015 og databeskyttelsesbestemmelserne anmoder jeg også om at du:
– sletter alle mine personlige data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– lukker eventuelle tilknyttede personlige konti;
– og bekræfter for mig den effektive sletning af data i overensstemmelse med gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg beholder en fuldstændig kopi af denne meddelelse samt bevis for afsendelse.
Med venlig hilsen,
11/01/2026
Cancellation Zipcar: Easy Method
What is Zipcar
Zipcar is a membership-based car sharing service that lets members reserve vehicles by the hour or by the day through its app or website. In Canada, Zipcar provides on-demand access to a fleet of vehicles located around participating cities and campuses, billed according to the company’s rates and policies.
How to cancel Zipcar
You can cancel reservations through the Zipcar app (iOS/Android) or the Zipcar website; the company’s cancellation rules treat app and web cancellations the same. Short reservations (under 8 hours) and long reservations (8 hours or more) have different deadlines to avoid fees. For membership termination or formal notices, mailed notice by registered mail is a recommended option and - per Zipcar’s membership contract - mailed notices are deemed received on the fourth business day after posting.
- Cancel a reservation (app or website): open the reservation in the Zipcar app or on the website and select Cancel. For trips under 8 hours cancel at least 3 hours before the trip start; for trips 8 hours or longer cancel at least 24 hours before the trip start. Cancelling within those windows - or within 30 minutes of booking - avoids charges.
- If you miss the deadline and are charged, gather evidence (screenshots, booking confirmations) and contact Zipcar customer service promptly to request a review or refund.
- To terminate membership formally, follow the membership-contract instructions. If you prefer a mailed notice, send a registered letter to Zipcar’s address (see Address section). Keep proof of mailing and delivery; mailed notices are deemed received on the fourth business day after posting.
What happens when you cancel
When you cancel a reservation within the required deadlines, the booking is removed and you are not charged for that booking. If you cancel after the deadline, Zipcar’s fee policy applies and you may be charged the reservation fee or a portion of it. Cancelling a membership ends your access to book vehicles going forward; any active reservations should be cancelled separately to avoid charges. Zipcar’s membership contract governs effective dates and any administrative consequences; the company may retain account records per its terms.
Will I get a refund?
Refund eligibility is limited. Application, driving-record, and insurance-related fees are non-refundable. The membership fee is refundable only if you terminate the membership within the first 30 days after approval, subject to the membership contract’s restrictions. There is no explicit general 14-day statutory cooling-off refund stated in Zipcar’s terms; outside the 30-day membership exception, refunds are not generally available. Reservation charges are avoided only when cancellations meet the specified deadlines; late cancellations generally do not receive refunds.
Zipcar plans and pricing
| Plan / Feature | Price / Notes |
|---|---|
| Membership fee | Varies (refundable only if cancelled within first 30 days) |
| Application / driving-record / insurance fees | Varies (non-refundable) |
| Hourly rates | Varies |
| Daily rates | Varies |
| Fuel and mileage policy | Varies |
Your consumer rights in Canada
Canadian consumer protection laws vary by province; some consumer contracts include specific statutory cancellation or cooling-off rights, but Zipcar’s membership contract for Canada does not reference a general 14-day statutory cancellation right and instead sets its own refund window (membership fee refundable only if cancelled within the first 30 days). For reservation-related charges, Zipcar’s cancellation deadlines control whether you avoid fees. If you believe a charge is unfair or a term conflicts with provincial consumer protection law, consider contacting your provincial consumer protection office or a legal advisor. For formal membership termination or disputes, sending registered mail and retaining proof of delivery is prudent because mailed notices are treated as received on the fourth business day after posting under Zipcar’s membership contract.
Customer experiences
Customer feedback is mixed. Some members report positive experiences with clean, usable vehicles and quick, effective customer-service refunds in isolated cases. Many reviews, however, raise recurring complaints: app confusion, hidden or unexpected fees, inconsistent or slow customer service responses, problems with vehicle condition or locking/alarm malfunctions, and billing disputes after attempted cancellations. These patterns suggest it helps to document bookings and cancellations carefully and to follow up promptly if an issue arises.
Documentation checklist
- Membership number and account email; reservation ID(s) and booking date/time
- Screenshots of the reservation, cancellation confirmation, and timestamps
- Payment receipts or card statements showing any disputed charge
- Copies of correspondence with Zipcar (emails, chat transcripts) and notes of phone calls
- Photos of vehicle condition if relevant; police or towing reports if applicable
- If mailing a formal cancellation, proof of registered mailing and delivery
Common mistakes
Common mistakes include assuming app or website cancellations take effect after the deadline (resulting in unexpected charges), failing to cancel both the reservation and membership when intended, not keeping screenshots or receipts that support a refund request, and expecting a 14-day automatic cooling-off refund that Zipcar’s terms do not provide. Another frequent error is relying solely on informal customer-service chat without obtaining confirmation in writing when disputing charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel reservation via app or website (within deadlines) | Avoids charges / no refund required | Low |
| Cancel reservation after deadline | No refund (charges applied); possible review by customer service | Medium |
| Terminate membership within first 30 days | Membership fee may be refundable (subject to restrictions) | Medium |
| Terminate membership after 30 days (by registered mail) | No general refund of fees; cancellation takes effect per contract | Medium - High |
After cancelling
After cancelling a reservation, confirm the cancellation in the app or website and keep screenshots or emails that show the cancel time. For disputed charges, contact Zipcar customer service promptly with your documentation and ask for a written response. If you need contract-level termination or to escalate a dispute, consider sending a registered letter and retain proof of mailing/delivery. Helpful pages: Zipcar Canada - How it works, Zipcar - Fees, and Zipcar Canada - Membership contract. For independent reviews and reports of issues you may also consult consumer review sites when deciding next steps.
Address
For mailed notices (registered mail) and formal correspondence:
Zipcar Canada Inc.
c/o Zipcar, Inc.
35 Thomson Place
Boston, MA 02210
United States
Note: Per the membership contract, mailed notices are deemed received on the fourth business day after posting; keep proof of registration and delivery.