Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Amazon Seller
510 W Georgia St #1400
V6B 0M3 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Amazon Seller service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Amazon Seller: Easy Method
What is Amazon Seller
Amazon Seller is the platform that allows individuals and businesses to list and sell products on Amazon's Canadian marketplace (and, if enabled, on other North American marketplaces via a unified account). Sellers choose between an Individual plan (per-item fees) or a Professional plan (monthly subscription with advanced tools), and they manage listings, orders, returns, and account settings through Seller Central.
How to cancel Amazon Seller
- Downgrade from Professional to Individual to stop the monthly Professional fee (Professional C$29.99/month). You can change your plan in Seller Central under Settings → Account Info → Your Services (or the Selling Plan section).
- To close your Canada account entirely, go to Settings → Account Info → Account Management → Close Account and submit the close-request form in Seller Central. Follow any instructions in the confirmation case that Amazon opens for you. See related discussion: Seller Central discussion.
- Contact Seller Support if you need help: open a case via Help → Contact Support, use the phone support option, or use live chat within Seller Central. Provide your account details and confirm prerequisites are met before the close request is processed.
- Meet these prerequisites before submitting a close request: fulfill any outstanding orders, resolve all transactions and claims, ensure your account balance is zero, and wait at least 90 days after your last sale to allow for A-to-Z Guarantee claims to clear.
- Be aware that Canada and the United States use a unified North America account model: cancelling or downgrading may affect other marketplaces in that unified account. See: unified account discussion.
What happens when you cancel
When you downgrade to an Individual plan, the recurring monthly Professional subscription fee stops but per-item fees apply for each sale. When you submit a close-account request and it is approved, your access to Seller Central and listing management for that marketplace will be disabled. Amazon retains transaction records and may keep data necessary for tax, legal or dispute purposes; you should download any reports you need before closure. Any outstanding orders, unresolved claims, or nonzero balances will delay the closure until they are resolved.
Will I get a refund?
Refunds for subscription fees are not guaranteed and are governed by Amazon’s terms of service. Typically, monthly Professional fees already charged are not automatically prorated or refunded when you downgrade or close an account; exceptions may be made by Amazon in specific situations at their discretion. If you believe you are entitled to a refund, raise the issue with Seller Support and reference your billing dates and account activity. Note that consumer protection “cooling-off” rules in Canada do not create a specific right to cancel an online seller subscription; refunds and cancellations are handled per Amazon policy.
Amazon Seller plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual | C$1.49 per item sold | Per item | No monthly subscription; pay per-item fee plus referral fees |
| Professional (Canada-only) | C$29.99 per month | Monthly | Monthly fee; bulk tools, APIs, multiple users, advertising, access to restricted categories |
| Professional (North America & Brazil Unified) | US$39.99 per month (approx. depends on exchange rate) | Monthly | Unified account to sell across Canada, US, Mexico, Brazil; same Professional features |
Referral fees apply in addition to plan fees and vary by category (commonly ~6% - 45%, many categories around 15%, minimum C$0.40 per item). Optional costs include Fulfillment by Amazon (FBA) fees, storage fees, advertising, and other service charges.
Your consumer rights in Canada
Canadian consumer protection laws provide specific protections for consumers buying goods and services, including some cooling-off periods for certain distance sales, but do not establish a general 14-day right to cancel a third-party seller subscription like an Amazon Seller account. Subscription cancellations and refunds for seller accounts are governed by Amazon’s terms of service. If you have concerns about billing or consumer-law applicability, consider consulting provincial consumer-protection resources or legal counsel to review your particular situation.
Customer experiences
Public reviews and forum posts show a mix of experiences, with many negative reports citing difficulty closing accounts, ongoing charges after attempted cancellation, challenges removing payment methods, and slow or unhelpful Seller Support responses. Other sellers report successful downgrades and closures when they followed the documented prerequisites and communicated clearly with support. Expect that account closure can require several steps and follow-up if unresolved orders, chargebacks, or claims exist. For community input see discussions on Seller Central and external review sites such as TrustPilot (TrustPilot).
Documentation checklist
- Order and shipment records showing all orders are fulfilled; screenshots of zero outstanding orders; recent statements showing zero balance; proof of claim/resolution if any A-to-Z or chargeback exists; account email and last sale date; copy of any Seller Support case IDs related to closure or billing.
Common mistakes
Sellers often try to close an account without first resolving outstanding orders or claims, which prevents closure. Another common error is assuming that downgrading or deactivating listings automatically stops all marketplace billing - downgrade to Individual is required to stop the Professional monthly fee, and unified-account settings can mean actions affect other marketplaces. Expect delays if your account has a nonzero balance, unresolved A-to-Z Guarantee claims, chargebacks, or active FBA inventory. Some sellers also rely on Vacation Mode as a cancellation method; while it may pause listings, it is a workaround and does not formally cancel the subscription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online case via Seller Central (Help → Contact Support) | Refunds are uncommon; any refund is subject to Amazon’s policies and discretionary review | Low - Medium (requires meeting prerequisites and sometimes follow-up) |
| Phone support through Seller Central | Same as online case: refunds not guaranteed; Amazon reviews on a case-by-case basis | Low (real-time assistance, but may require later documentation) |
| Live chat through Seller Central Help | Same as other support channels; outcome determined by policy and account status | Low (fast response; closure still subject to prerequisites) |
| Vacation Mode / Deactivate listings (workaround) | Does not formally entitle you to subscription refunds; may stop marketplace activity but not guaranteed to stop charges | Easy (quick to do) but not an official cancellation |
After cancelling
Before final closure, download financial reports, tax documents, and inventory reports you need because access to Seller Central will be restricted after the account is closed. If you seek help or need to dispute billing or refunds, open a Seller Support case from Seller Central. Helpful links: Seller Central Close Account discussion (forum thread), unified account information (forum thread), and returns/refunds guidance (Manage Returns discussion). If you have cross-border selling questions (international returns or unified-account effects), review the threads on international returns and unified accounts for recent changes and timelines.
Address
510 W Georgia St #1400, Vancouver, BC V6B 0M3, Canada