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Cancellation Alabama Power: Step-by-Step Guide
What is Alabama Power
Alabama Power is an electric utility serving customers in the state of Alabama, providing generation, transmission and distribution of electricity to residential and commercial accounts. It offers optional programs such as the Clean Energy Select program and maintains customer-facing materials and FAQs on its website.
How to cancel Alabama Power
If you are a customer (or enrolled in an optional program) and wish to cancel, follow these steps. For Canadian residents contacting a U.S. utility from Canada, expect international dialing and consider time-zone differences when calling.
- Call Alabama Power's customer service at 1-800-990-APCO (2726). For program-specific cancellations (for example, Clean Energy Select) the FAQs state cancellation can be done by calling this number; cancellation removes you from the program and stops issuance of Renewable Energy Certificates.
- If you prefer written notice, send a cancellation letter by registered mail (raccomandata A/R) to: Alabama Power, P.O. Box 242, Birmingham, AL 35292, United States. Include your account number, service address, full name on the account, and the date you want service or program enrollment to end. Keep the tracking/receipt for your records.
- Request written confirmation of cancellation (email or postal) and retain any confirmation number or reference. If a security deposit is held, ask how and when that deposit (plus any interest) will be returned.
What happens when you cancel
When you cancel an optional program such as Clean Energy Select, you are removed from that program and will no longer receive program-specific benefits (the company notes no Renewable Energy Certificates will be issued after cancellation). Many programs automatically renew after 12 months unless cancelled; cancelling prevents renewal. For basic service cancellation or account closure, final billing, outstanding balances and any final meter reads will be processed according to Alabama Power's policies. Always request written confirmation and check your final bill for residual charges.
Will I get a refund?
Refund and credit rights appear limited in Alabama Power's publicly available materials. A required security deposit may be refunded (deposit plus interest) after 12 consecutive months of on-time payments, typically applied as a credit to the account. There is no general published 14-day cooling-off or broad refund entitlement in the company's FAQs; refunds beyond specific contexts (like security deposits) are not guaranteed. Separately, Alabama Power issued a one-time refund to eligible customers in August 2023 after exceeding its regulated rate of return (reported as a total $62 million refund, averaging about a $23 credit per residential customer), but that was a regulatory action and not a routine refund policy.
Alabama Power plans and pricing
| Plan / Program | Price (USD) |
|---|---|
| Standard residential supply | Varies |
| Clean Energy Select (voluntary) | Varies |
| Other tariffs & riders | Varies |
Your consumer rights in Canada
If you reside in Canada but are dealing with a U.S. utility, your protections under Canadian provincial consumer-protection laws generally do not automatically apply to a foreign utility's service terms. Canadian statutory cooling-off periods that apply to local merchants (for example, some distance sales rules) are not equivalent across provinces and may not cover a U.S.-based electricity provider. For consumer assistance, consider contacting your provincial consumer protection office for guidance on cross-border disputes, your payment card issuer about chargebacks for disputed charges, and keep documentation to support any claim. If you believe a charge or practice is fraudulent, you can also report it to the Canada Anti-Fraud Centre. For legal remedies, local small-claims court or civil action in the appropriate U.S. jurisdiction may be necessary; consult a lawyer for specific advice.
Customer experiences
Public reviews are mixed. Employee reviews on sites such as Glassdoor sometimes describe positive aspects like benefits and supportive coworkers. Customer reviews on Trustpilot and complaints reported to the BBB commonly cite frequent outages, billing errors or confusing charges (for example, issues around deposits), unresponsive customer service and dissatisfaction with account closure processes. These are anecdotal reports and experiences differ by customer and circumstance; use them as illustrative rather than definitive.
Documentation checklist
- Account number and service address as listed on the bill
- Full name and contact details on the account
- Copy of the latest bill and payment history (proof of on-time payments if seeking deposit refund)
- Typed cancellation letter stating the requested end date and reason (if desired)
- Proof of sending (registered mail receipt/tracking number) and any confirmation from Alabama Power
Common mistakes
Customers sometimes assume programs cancel automatically - for example, not realizing Clean Energy Select renews after 12 months unless actively cancelled. Another common mistake is relying on a phone call without getting written confirmation; without a confirmation, disputes about effective cancellation dates are harder to resolve. Some customers expect Canadian-style cooling-off rights or automatic refunds beyond the narrow deposit policy; those expectations can lead to frustration when the company follows its published U.S.-based terms. Also, failing to send cancellation letters by registered mail (or not keeping the tracking receipt) removes important proof if a dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone cancellation | Refunds unlikely unless policy-specific (e.g., deposit rules apply); request written confirmation | Low (fast) - but follow up in writing |
| Registered mail (raccomandata A/R) | Best for creating evidence; refund outcomes follow published policies (deposit after 12 months of on-time payments) | Medium - slow but provides proof |
| Online (account portal / email) | Depends on availability and company process; treat as informal unless you receive written confirmation | Variable - convenient but may require additional confirmation |
After cancelling
After you cancel, keep copies of all communications, the registered-mail receipt and any confirmation from Alabama Power. Monitor your final bill for any unexpected charges and the account for return of any security deposit if eligible (the deposit refund policy indicates return after 12 consecutive months of on-time payments). If a dispute arises, contact Alabama Power's customer service first, then consider escalation channels such as regulatory bodies in Alabama or cross-border options like your bank or card issuer for disputed transactions. For more information consult Alabama Power's online resources and reporting sources referenced below.
Address
Send written cancellation notice by registered mail (raccomandata A/R) to:
Alabama Power
P.O. Box 242
Birmingham, AL 35292
United States
Useful links:
Alabama Power Residential FAQs
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.