Cancellation service #1 in Germany
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bahncard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Bahncard: Simple Process
What is Bahncard
The BahnCard is a subscription discount card offered by Deutsche Bahn that provides a percentage discount on rail fares within Germany. It is issued in different versions (e.g., BahnCard 25, BahnCard 50, My BahnCard) and for different classes; subscriptions are typically annual and can include trial/introductory periods that auto-convert to a paid one-year card if not cancelled in time.
How to cancel Bahncard
- Online (recommended): Log in to your Deutsche Bahn customer account on the Bahn website and follow the BahnCard cancellation/termination function; regular BahnCard 25 and 50 must be cancelled at least six weeks before the end of the validity period; trial BahnCards must be cancelled at least four weeks before expiry or they automatically convert into a one‑year paid subscription.
- Registered letter (alternative/proof): Send a dated written cancellation by registered post ("Einschreiben" / "raccomandata A/R") to BahnCard‑Service, 60643 Frankfurt am Main, Germany to obtain proof of delivery. Keep the receipt.
- Do not rely on App Store or Google Play: cancellations cannot be completed via the DB Navigator app or the app stores; you must cancel via your customer account on the website or by post.
What happens when you cancel
Cancelling a BahnCard on time prevents automatic renewal at the end of the current validity period. If you cancel before the deadline, your BahnCard remains valid until the stated expiry date but will not renew. If you miss the deadline, a trial card will convert to a full one‑year paid subscription and regular cards will auto‑renew. Deutsche Bahn retains records of the subscription and cancellation; keep confirmation (screenshot, email, or registered mail receipt) as proof in case of disputes.
Will I get a refund?
Standard private BahnCards generally do not come with a pro‑rata refund if you cancel after the subscription period has started; the protection is primarily in cancelling on time to avoid renewal. If a trial BahnCard is not cancelled within the four‑week trial deadline, it automatically renews into a paid one‑year subscription and there is no refund for the trial itself. Business BahnCards may offer prorated refunds in exceptional situations (for example when an employee leaves the company) subject to minimum values and administrative fees. If you experienced system errors that prevented cancellation, keep all evidence and raise the issue with Deutsche Bahn customer service and, if necessary, with your payment provider or consumer protection authorities.
Bahncard plans and pricing
| Plan | Price (CAD, approx.) | Period | Features |
|---|---|---|---|
| BahnCard 25, 2nd Class (Annual) | C$102.00 | Annual | 25% discount on Flex and Saver fares within Germany |
| BahnCard 25, 1st Class (Annual) | C$202.50 | Annual | 25% discount on Flex and Saver fares within Germany |
| BahnCard 50, 2nd Class (Annual) | C$395.28 | Annual | 50% discount on Flex fare, 25% on Saver fares |
| BahnCard 50, 1st Class (Annual) | C$797.76 | Annual | 50% discount on Flex fare, 25% on Saver fares |
| My BahnCard 25, 2nd Class (Annual, under‑27) | C$64.64 | Annual | 25% discount on Flex and Saver fares, reduced youth fare |
| My BahnCard 50, 2nd Class (Annual, under‑27) | C$129.42 | Annual | 50% discount on Flex fare, 25% on Saver fares, reduced youth fare |
Your consumer rights in Canada
As a Canadian consumer, you are protected by provincial and federal consumer protection laws that require clear, non‑misleading information about contract terms, automatic renewals, and cancellation procedures. If a merchant fails to provide clear notice of automatic renewal or prevents you from cancelling despite attempts, you may have recourse under provincial consumer protection statutes (for example in Ontario, British Columbia, Quebec, etc.). If Deutsche Bahn’s systems or processes prevented a timely cancellation, retain all evidence (screenshots, emails, registered mail receipts) and contact your payment provider to discuss dispute options or a chargeback. You can also file a complaint with your provincial consumer protection office or seek advice from consumer advocacy organizations in Canada.
Customer experiences
Many customers who cancel through the Deutsche Bahn customer account well before the deadline report straightforward outcomes. However, a significant number of users report negative experiences: automatic renewals occurring after missed deadlines that were not clearly visible, difficulty locating the correct cancellation function, problems cancelling via the app or app stores, and slow or no response from customer support. Because auto‑conversion of trial cards to full subscriptions and the six‑week/ four‑week deadlines are common causes of disputes, timely action and documented proof of cancellation are frequently decisive.
Documentation checklist
- BahnCard number and full name as registered with Deutsche Bahn
- Login credentials for your Deutsche Bahn customer account (or confirmation that you attempted to cancel via the account)
- Screenshot or PDF of the cancellation confirmation screen or any error messages received
- Copy of payment receipt or bank/credit card statement showing the charge
- Drafted cancellation text (if sending by post) and registered mail receipt ("Einschreiben" / "raccomandata A/R")
- Dates: original subscription start and expiry, and the relevant cancellation deadline (six weeks for regular; four weeks for trial)
Common mistakes
Common errors include missing the cancellation deadline (six weeks for regular BahnCards, four weeks for trial cards), attempting to cancel via the DB Navigator app or via App Store/Google Play instead of the Deutsche Bahn customer account, and failing to keep proof of cancellation. Examples: a user who assumed app deletion equalled subscription cancellation and was auto‑charged on renewal; a user who emailed support but did not send registered mail and later could not prove timely cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / Customer account | No standard refund; cancel 6 weeks before expiry for regular BahnCards, 4 weeks for trial to avoid auto‑renewal | Low to Medium if done timely; some users report occasional system issues |
| Registered letter ("Einschreiben" / "raccomandata A/R") | No standard refund; same cancellation deadlines apply, but registered mail provides proof | Low (slower delivery but strong proof of notice) |
| App Store / Google Play / DB Navigator app | Not supported for BahnCard cancellation; refunds unlikely via store for BahnCard subscriptions | High - cancellations must still be done via the DB customer account or registered post |
After cancelling
After you cancel, keep all confirmation evidence until after the former expiry date and until you have verified that no unwanted charge occurred. Monitor your bank or card statements around the renewal date. If an unexpected renewal charge appears, contact Deutsche Bahn customer service immediately with your proof; if unresolved, contact your card issuer to request a dispute or chargeback and file a complaint with the relevant Canadian consumer protection office if necessary. For official information and customer account access visit Deutsche Bahn (bahn.de) and the BahnCard information pages such as BahnCard information. For help with Canadian consumer rights, consult your provincial consumer protection website or the Government of Canada consumer resources.
Address
BahnCard‑Service
60643 Frankfurt am Main
Germany