Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Best Buy
Suite #102, 425 West 6th Avenue
V5Y 1L3 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Best Buy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Best Buy: Easy Method
What is Best Buy
Best Buy Canada is a national retailer and online marketplace that sells consumer electronics, appliances, services and membership plans, and offers shipping, in-store pickup and scheduled large-item delivery. The company operates web orders, third-party marketplace listings, and membership programs - each of which can have different cancellation and return paths.
How to cancel Best Buy
- Online order (quickest): Sign in to your My Best Buy account, open the order, and click the "Cancel Order" button if it is still available (cancellations are only possible while the order has not yet been processed or shipped). If the cancel button is unavailable, plan to return the item after delivery.
- Large-item scheduled delivery: If the online cancel option is unavailable, contact Best Buy at least 2 business days before the scheduled delivery date to request cancellation for large-item deliveries.
- Phone: If you need immediate assistance, call Best Buy Canada customer service at 1-866-237-8289 and request cancellation; act quickly because the legally binding sale is formed when you receive the shipping notice.
- Subscriptions via app stores: There is no Best Buy web procedure for App Store or Google Play subscriptions; manage and cancel those through your Apple or Google account subscriptions.
- Written/registered notice: For formal cancellation or to create proof of delivery, send a signed cancellation letter by registered mail to Best Buy’s Customer Support address (see Address section below); keep the receipt as proof.
What happens when you cancel
If you successfully cancel an order before it has been processed or shipped, Best Buy will stop fulfillment and the transaction will not progress to shipping. If an order has shipped or the cancel option is unavailable, cancel attempts will not halt shipment and you will need to return the item after delivery under Best Buy’s return policies. For memberships and paid plans, cancellation typically prevents future billing and will end access to member benefits according to the membership terms; consult your membership terms for timing and benefit access details. If you send written notice by registered mail, retain the delivery receipt as your proof of submission.
Will I get a refund?
Refunds depend on timing and the reason for cancellation. If you cancel before the order is processed/shipped you should receive a refund according to Best Buy’s order and payment policies. Most products sold by Best Buy Canada can be returned within 30 days of in‑store purchase or online delivery when items are in like‑new condition with original packaging and proof of purchase; certain electronics (for example some computers, monitors, laptops, tablets, cameras and cellular/wireless devices) have a reduced 15‑day return window. Best Buy does not charge restocking fees. Shipping charges are generally non‑refundable unless the return is due to Best Buy’s error or the product is defective, in which case original shipping may be refunded. Follow the Best Buy Return & Exchange Policies and the Legal Policies for full details.
Best Buy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Best Buy Membership (Monthly) | C$19.99 | Monthly | 24/7 tech support, savings on services & protection plans, free diagnostics and other member discounts |
| My Best Buy Plus | C$49.99 | Annual | Exclusive member-only prices, free 2-day shipping with no minimum, access to exclusive events and extended return window |
| My Best Buy Total | C$179.99 | Annual | All Plus benefits, plus 24/7 Geek Squad tech support, up to 2 years of product protection (incl. AppleCare+), 20% off repairs, VIP priority support |
Your consumer rights in Canada
Under Canadian rules, Best Buy must honor the statutory minimums that apply locally. For activatable wireless devices, the CRTC Wireless Code requires at least a 15‑day return period (and up to 30 days in certain circumstances for persons with disabilities); Best Buy’s published 30‑day return window for most items meets or exceeds common provincial consumer protection short‑term rights for defective goods. Best Buy has stated that it does not charge restocking fees. If you believe a sales practice or returns policy violates provincial law, you may raise the issue with your provincial consumer protection office.
Customer experiences
Customer feedback is mixed. Some shoppers praise individual Best Buy staff for knowledgeable, professional service. However, many complaints describe slow or unhelpful customer service, long wait times, dropped chats or calls, and difficulties cancelling orders when the cancel button was not available. Marketplace third‑party seller issues, delivery problems (damaged, delayed, or missing items), billing disputes for in‑store promises, and website usability problems are commonly reported. Overall online ratings on some review sites are low, reflecting a pattern of dissatisfaction alongside isolated positive experiences.
Documentation checklist
- Order number and order confirmation email or screenshot
- My Best Buy account email and account name
- Proof of purchase or payment (receipt, card statement)
- Product details (SKU, model, serial number if available)
- Delivery or scheduled delivery date and any delivery confirmation
- Photos of the product/packaging if damaged
- Written cancellation request or notes from chats/calls (include agent names and timestamps if possible)
- Registered mail receipt if you send a physical cancellation letter
Common mistakes
Customers often try to cancel after the order has already been processed or shipped, which prevents cancellation and requires a return instead. Relying only on chat or an unanswered support call without capturing a transcript, agent name or reference number makes escalation harder. For large-item deliveries, failing to contact Best Buy at least 2 business days before the scheduled delivery can eliminate the option to cancel. Another frequent issue is not keeping proof of delivery or registered-mail receipts when sending written cancellations - without proof it is difficult to show Best Buy you submitted a formal request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| My Best Buy account "Cancel Order" (before processed/shipped) | Full refund likely to original payment method | Low |
| Call Best Buy Customer Service (1-866-237-8289) | Possible full refund if order not processed; otherwise return required | Medium (depends on wait times and agent help) |
| Registered mail (written cancellation to Customer Support) | Serves as formal proof; refund follows policy if cancellation accepted | Medium (provides strong proof but not instantaneous) |
| Return after delivery (standard return process) | Refund according to return policy (30 days or 15 days for some electronics); shipping usually non-refundable unless error | Medium to High (requires shipping/return steps and condition checks) |
After cancelling
Keep all documentation: cancellation confirmations, order numbers, registered-mail receipts and any correspondence. If you need the official Best Buy guidance pages, use the cancellation and order help page, the return & exchange policies, and legal policies for clarity on binding sale timing and privacy or account‑closure contacts. For quick reference: the Best Buy order cancellation/help page explains when online cancellation is allowed, the Return & Exchange Policies summarize refund windows and exceptions, and the Legal Policies page explains when orders become legally binding and privacy contacts. If you must escalate, use the documentation above, consider filing through any available escalation channels on Best Buy’s site, and retain receipts from registered mail as proof of delivery.
Helpful links: Canceling or editing an order (Best Buy Help Centre), Return & Exchange Policies, Best Buy Legal Policies (includes privacy and legal contact info).
Address
Send written cancellation or registered-mail notices to:
Best Buy Canada Customer Support Dept. Suite #102, 425 West 6th Avenue Vancouver, BC V5Y 1L3 Canada
For proof, send by registered mail (raccomandata A/R) and keep the mailing receipt. If you are requesting account closure or personal data actions, consult the Best Buy Legal Policies page for the Privacy Manager contact details and follow their specified process.