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I hereby notify you of my decision to terminate the contract relating to the Binance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Binance: Easy Method
What is Binance
Overview
Binance is a global cryptocurrency exchange that has offered trading, custody, staking and related services for digital assets. It operates through platform-specific apps and web portals and historically has offered subscription-style features (for example, tiered account experiences or in-app upgrades) delivered via third-party app stores or Binance’s own account tools.
Note: Binance withdrew its consumer services in Canada effective 2023; many Canadian users cannot open new accounts or access the full set of Binance services. The information below is tailored to common cancellation routes and to the Canadian context.
How to cancel Binance
- If you subscribed via Google Play (Android): open the Google Play account that was used to subscribe, go to Subscriptions, choose the Binance subscription (e.g., Lite→Pro) and select Cancel subscription. Do not cancel by uninstalling the app - uninstalling does not stop recurring charges. For details see Google Play Help. If the subscription was purchased through Apple’s App Store, cancel through your Apple ID Subscriptions in the App Store (follow Apple’s subscription management flow). If you purchased directly from Binance web or via another platform, check the account subscription/settings page for cancellation options; if no web option exists for Canadian accounts, send a signed written cancellation by registered mail to Binance’s Legal and Compliance Department (address at the end of this guide) and open a support ticket with your documentation. If you need a formal record, use registered mail (raccomandata A/R) and keep copies of all communications and tracking receipts.
What happens when you cancel
When you cancel a subscription through a platform (Google Play or Apple App Store) cancellation normally stops future recurring charges but does not immediately remove access - services typically continue until the end of the already-paid term. If you cancel directly with Binance (where available), the effect depends on the product and the provider’s settings; some account functions may be restricted after cancellation. Data retention and account records remain subject to Binance’s privacy and retention policies, and regulatory or legal holds may apply to account funds or records.
Will I get a refund?
There is no evidence Binance offers a general 14‑day cooling‑off refund right for digital services in Canada. Refunds are not guaranteed and, according to available information, Binance does not publish a general refund policy granting automatic returns. If you subscribed via Google Play or Apple, refund requests for platform purchases are handled under the respective platform’s refund policies and processes. For direct purchases or fees handled by Binance, any refund appears to be considered on a case‑by‑case basis via customer support or appeals; expect limited or no automatic refunds, and allow time for review.
Binance plans and pricing
| Plan / Service | Typical Price / Fee |
|---|---|
| Subscription plans for Canadian users | Not offered (Binance withdrew consumer services in Canada) |
| Spot trading fees (maker / taker) | ≈ 0.10% |
| CAD purchases via credit/debit card | ≈ 1.8% - 3.5% |
| P2P CAD trades | ≈ 0% - 0.35% |
Your consumer rights in Canada
Canadian federal consumer protection law does not provide an automatic 14‑day cancellation or refund right for digital goods or services such as crypto exchange access; refunds depend on the provider’s published policies or discretionary resolution. Because Binance withdrew services in Canada, Canadian users may face limited options for new account services and should expect that regulatory changes or company exit processes can affect cancellations and recoveries. For serious issues (such as suspected fraud or unresolved fund recovery), you can file complaints with the relevant Canadian authorities; note that Binance was fined by FINTRAC in May 2024 for non‑compliance - this fact may affect oversight but does not automatically create refund entitlements for customers. See FINTRAC for official notices.
Customer experiences
Reviews are mixed. Some users report a feature-rich platform with an intuitive interface and quick trade execution; for example, certain review sites rate Binance highly for functionality. Other reports highlight slow customer support, delays or denials for withdrawals, difficulties during verification, and inconsistent instructions during problem resolution - these negative experiences appear repeatedly in Canadian/online reviews. Given this mix, plan conservatively: document everything, expect possible delays, and escalate formally if necessary.
Documentation checklist
- Account email/username, full legal name, date of birth (as on account), and last successful login date; screenshots of subscription or billing receipts; bank/credit card statements showing the charge; copies of IDs used for verification (redact non-essential details as needed); support ticket numbers and copies of any chat/email correspondence; registered‑mail tracking receipt and signed letter if you send a written cancellation to the Legal & Compliance address.
Common mistakes
Do not assume uninstalling the app cancels a subscription - this commonly leads to continued charges. Another frequent mistake is relying on verbal or chat confirmations without retaining written proof; always save screenshots, emails, or ticket IDs. Expect longer processing times when accounts are in jurisdictions where Binance no longer offers services (for example, Canadian accounts); customers who attempt informal or workaround access (P2P, third‑party intermediaries) can complicate cancellation and refund paths.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play subscription cancellation | Refunds handled under Google Play policy; possible but not guaranteed | Low (cancel via Google Play Subscriptions) |
| Apple App Store subscription cancellation | Refunds handled under Apple policy; possible but not guaranteed | Low - Medium (cancel via App Store Subscriptions) |
| Binance web / direct account cancellation | Case‑by‑case; no public automatic refund policy for Canadian users | High (Binance services withdrawn in Canada; web options may be limited) |
| Registered mail to Legal & Compliance (formal written cancellation) | Unlikely automatic refund; serves as formal notice and evidence | High (formal process, useful for records and escalation) |
| Customer support appeal / complaints | Case‑by‑case and generally limited; may require escalation | High (often slow or inconsistent responses reported) |
After cancelling
Keep copies of all cancellation confirmations, receipts, and registered‑mail tracking. If you need to request refunds or dispute charges, open support tickets and reference ticket numbers and written cancellations. For platform purchases, use the Google Play refund request flow or Apple’s refund process as appropriate. For broader complaints in Canada, you may consider filing with consumer protection authorities or, for serious compliance issues, reviewing notices from FINTRAC. Helpful links: Google Play Help (subscriptions) at Google Play Help, Binance review and news summaries on independent review sites, and FINTRAC notices at FINTRAC.
Address
Attn: Legal and Compliance Department, Binance, 2/F, 633 King's Road, Quarry Bay, Hong Kong