Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Canadahelps
30 Adelaide St. East, 12th Floor
M5C 3G8 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Canadahelps service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Canadahelps: Easy Method
What is Canadahelps
CanadaHelps is an online charitable giving platform that enables donors to give to registered Canadian charities, supports receipting and payment processing, and offers tools for charities such as donation forms, peer-to-peer fundraising and event ticketing. It acts as an intermediary between donors and charities, collecting donations, issuing tax receipts where applicable, and providing donor-management tools to nonprofit organizations.
How to cancel Canadahelps
- One-time (web) donations: You cannot cancel a completed one-time donation. Donations are treated as gifts once processed.
- Monthly/recurring donations (web): Sign in to your CanadaHelps donor account, go to the “Monthly Gift” section, and delete the monthly gift to stop future charges. See the CanadaHelps FAQ for details: CanadaHelps donating FAQ.
- App Store / Google Play: CanadaHelps does not document in-app subscriptions; any subscription-like payments are managed through the respective platform (iOS App Store or Google Play). If you believe a platform charge is related to CanadaHelps, cancel or dispute via your Apple/Google account settings.
- Formal written notice (recommended for record-keeping): If you want a formal cancellation notice or must provide written proof, send a registered letter (raccomandata A/R) addressed to the Chief Operating Officer at CanadaHelps; see the Address section below for the mailing address.
- If you need help or have questions about a cancellation or potential refund, contact CanadaHelps support and be prepared to provide your donation transaction details and account information.
What happens when you cancel
When you cancel a recurring monthly gift, CanadaHelps stops future scheduled charges; past transactions remain processed and are treated as completed donations. Your donor account will retain records necessary for tax receipts and accounting; cancelling does not automatically delete historical donation records or receipts. If the cancelled gift was linked to a subscription managed by Apple or Google, stopping it through that platform ends future billing but does not retroactively reverse donations.
Will I get a refund?
CanadaHelps generally does not issue refunds for donations. Refunds are considered only in extenuating circumstances and are reviewed by senior management (President & CEO). Typical exceptions include charity de-registration, proven fraud, or technical/data-entry errors. Refund requests must normally be submitted within 90 days of the original donation; requests after 90 days are only considered in extraordinary cases. Event ticket purchases and donations made via Events are explicitly non-refundable. For the formal policy, see the CanadaHelps Donation Delivery and Refund Policy: Donation Delivery and Refund Policy and the Events FAQ: Events FAQ.
Canadahelps plans and pricing
Below is a summary of common CanadaHelps plans and the associated transaction fees. Transaction fees include payment processing, electronic receipting, and platform services; there are no upfront fees to open a fundraising account except for the optional Donor Management System subscription.
| Plan | Price / Fee | Period | Features |
|---|---|---|---|
| One-time Donation via Charity Profile | C$0 (no account fee); 4.0% transaction fee | Per donation | Direct donor site one-time donations, includes payment processing & receipting |
| Customizable Donation Form (one-time) | C$0 (no account fee); 3.75% transaction fee | Per donation | Embeddable form with branding, includes processing & receipting |
| Monthly Donations (via CDF/Profile/P2P) | C$0 (no account fee); 3.5% transaction fee | Per recurring donation | Recurring giving via embedded or profile, includes processing & receipting |
| Ticketed Events Management | C$0 (no account fee); 5.0% transaction fee on ticket sales | Per event ticket sale | Includes processing & management |
| Peer-to-Peer Fundraising (P2P) | C$0 (no account fee); 5.5% transaction fee | Per donation | P2P campaigns, includes processing & receipting |
| Securities Donations | C$0 (no account fee); 2.0% - 3.0% fee depending on amount | Per donation | Donation via securities (stocks/mutual funds), tiered fee |
| Donor Management System (DMS) Subscription | C$99.00/month (up to 1,000 contacts); higher tiers to C$389/month | Monthly | Full DMS features, educational resources, phone/email support |
Your consumer rights in Canada
Under CanadaHelps’ published policy you have a 90-day window to request a refund; refunds outside that period are considered only in exceptional circumstances such as fraud or legal obligations. You have the right to cancel recurring gifts through your donor account at any time and to receive tax receipts for eligible donations. If you believe a refund or cancellation has been mishandled, you may request records from CanadaHelps and, if unresolved, escalate concerns to the Canada Revenue Agency's Charities Directorate or your provincial consumer protection office. Keep in mind that practices and remedies can vary by province and by whether the issue involves platform processing versus platform policy (e.g., Apple/Google purchases).
Customer experiences
Many users and charities report that CanadaHelps is easy to use, reliable, and backed by helpful resources and responsive support for common issues, noting streamlined donation processing and useful tools for donor management. Some organizations and users, however, report occasional limitations such as slower or limited customer service response, complexity when generating certain reports, and confusion about CanadaHelps' intermediary role and transaction fees. There are isolated complaints about unresolved fee-refund requests or unmet expectations; these highlight the importance of saving receipts and documenting communications.
Documentation checklist
- Donation transaction ID or receipt (date, amount, charity name)
- Your CanadaHelps donor account email and full name
- Payment method details (last four digits of card or bank reference)
- Summary of the issue and desired outcome (cancel future gifts, refund request)
- Any supporting screenshots or confirmation emails
- If sending written notice, a printed copy of the above and proof of registered mailing
Common mistakes
Donors often assume a completed one-time donation can be cancelled or refunded immediately; by policy one-time gifts are not cancellable. Another frequent error is not cancelling recurring gifts via the donor account (instead contacting the charity or payment processor only), which delays stopping future charges. Donors sometimes miss the 90-day refund window or fail to retain receipts and transaction IDs, making refund evaluation harder. Misunderstanding the platform’s intermediary role and the breakdown of processing fees also causes surprise when fees are retained by the platform or payment processors.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| One-time web donation | Generally no (treated as gift; refunds only in exceptional cases reviewed by CanadaHelps) | Cancellation: Not applicable; Refund request: Difficult (requires exceptional justification) |
| Monthly/recurring (web) | Future charges stop when cancelled; refunds for past charges only in extenuating circumstances and typically within 90 days | Cancellation: Easy via donor account; Refund request: Moderate (requires documentation) |
| App Store / Google Play charges | Refunds and cancellations follow platform (Apple/Google) policies; CanadaHelps documentation does not list in-app subscriptions | Cancellation: Managed via platform account (relatively straightforward); Refund: Depends on platform rules |
| Event ticket purchases / donations via Events | Non-refundable per Events FAQ | Cancellation/refund: Not allowed in normal circumstances (difficult/impossible) |
After cancelling
After you cancel a recurring gift, keep a copy of the cancellation confirmation (screenshot or email) and monitor your bank or card statements to ensure future charges stop. If you believe you qualify for a refund or there was an error, submit a request promptly with the documentation listed in the checklist and refer to the CanadaHelps Donation Delivery and Refund Policy: Donation Delivery and Refund Policy. For general donation questions and account help, see the CanadaHelps donating FAQ: donating FAQ, and for event ticket issues consult the Events FAQ: Events FAQ. If you cannot resolve the matter with CanadaHelps, consider contacting the Canada Revenue Agency Charities Directorate or your provincial consumer protection office for further guidance.
Address
CanadaHelps Attention: Chief Operating Officer
30 Adelaide St. East, 12th Floor
Toronto, ON M5C 3G8
Canada