Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cvs Extracare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Cvs Extracare: Easy Method
What is Cvs Extracare
Cvs ExtraCare refers to CVS Pharmacy's loyalty and subscription offerings. The standard ExtraCare program is a free loyalty program that awards rewards such as ExtraBucks; ExtraCare Plus (also marketed as CarePass or ExtraCare Plus membership) is a paid subscription that provides recurring benefits such as monthly ExtraBucks, free shipping and other savings. ExtraCare Plus is managed by CVS and billed on a recurring monthly or annual basis.
How to cancel Cvs Extracare
You can cancel ExtraCare Plus / CarePass through CVS account channels or by phone. In-store cancellations are not accepted; app support is inconsistent in documentation. For proof, consider using a written request sent by registered mail (see Address section below) if you want delivery confirmation.
- Online: Sign in to your CVS account, go to Account > ExtraCare Plus or CarePass membership, choose “Manage Membership” or “Cancel Membership” and follow the on-screen prompts.
- By phone: Call CVS Customer Service at 1-800-SHOP-CVS (1-800-746-7287). If available in your documentation, an alternative number is 1-833-320-CARE (1-833-320-2273). Call no later than three days before the renewal date to avoid the next charge.
- If you prefer written proof: mail a signed cancellation request by registered mail (raccomandata A/R) to CVS Corporation, Customer Relations (see Address section), including your full name, account or membership number, the email/phone on the account, and a clear statement that you request cancellation.
What happens when you cancel
When you cancel a paid ExtraCare Plus membership, CVS’s policy generally ends future renewals and may end access to benefits immediately depending on the membership terms. You will typically lose subscription benefits (such as monthly ExtraBucks or free shipping) from the cancellation date or renewal date per CVS policy. Your account and basic ExtraCare loyalty data (if you also have the free ExtraCare program) remain associated with your CVS account; CVS retains transactional records per its privacy and records policies.
Will I get a refund?
CVS’s published policy indicates that refunds are not provided for cancellations made during an active billing term, including the initial month after payment. The main exceptions are if a billing error or duplicate charge occurred - CVS may issue refunds on a case-by-case basis in those situations. If you cancel during a free trial period before it ends, you should avoid charges; if you are charged because you missed the trial deadline you generally will not receive a refund unless CVS determines the charge was an error.
Cvs Extracare plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| ExtraCare (standard loyalty) | Free | N/A | Free loyalty program that earns rewards and coupons. |
| ExtraCare Plus / CarePass (subscription) | Varies | Monthly or Annual | Paid subscription offering monthly ExtraBucks, free shipping and other perks; price varies by offer and region. |
Your consumer rights in Canada
ExtraCare Plus is a CVS loyalty/subscription program operated by a U.S.-based company. Canadian federal consumer law does not provide a statutory 14-day cooling-off right for such cross-border loyalty or subscription services; cancellation and refund rights therefore depend primarily on CVS’s published policies. If you believe a charge is unauthorized or fraudulent, you can dispute the transaction with your bank or credit card provider under Canada’s protections for unauthorized debits. For general guidance on disputing charges and consumer financial protections, see the Financial Consumer Agency of Canada (FCAC).
Customer experiences
Reported experiences are mixed. Positive feedback includes appreciation for program benefits such as monthly ExtraBucks, free shipping on certain plans, and perceived savings. Negative reports include accidental enrollments at checkout (customers added without clear consent), difficulty cancelling in some cases, continued charges after attempted cancellations requiring disputes with banks, and website or app problems that create cancellation loops. Some annual members report losing benefits immediately upon cancellation and not receiving refunds, which has generated complaints about fairness.
Documentation checklist
- Full name exactly as on the CVS account, and account email or phone number
- Membership name (ExtraCare Plus / CarePass) and membership/account number if available
- Proof of payment or recent billing statement showing the charge you want stopped
- Clear, dated cancellation statement requesting termination of the subscription and, if desired, a refund for any erroneous charge
- If mailing, send by registered mail (raccomandata A/R) and keep the delivery receipt for your records
Common mistakes
Common missteps include attempting to cancel in-store (CVS requires online or phone cancellation for ExtraCare Plus), waiting until after the renewal date to call (call at least three days before renewal to avoid the next charge), and relying on the app when its cancellation support may be inconsistent. Other pitfalls are failing to keep proof of cancellation (screenshot or confirmation number) and not checking bank statements promptly for unauthorized or repeated charges; delays make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (CVS website) | Generally none for current term; refunds only for errors | Moderate - usually available but some users report site issues |
| Phone | Generally none for current term; refunds only for errors | Low to Moderate - effective if you call before the renewal cutoff; may require follow-up |
| In‑store | None (cancellation not accepted in-store) | Not accepted |
| CVS mobile app | Generally none for current term; refunds only for errors | Variable - documentation is inconsistent about app-based cancellation |
| Apple App Store / Google Play | None - subscriptions are managed through CVS, not app stores | Not applicable |
After cancelling
After you cancel, keep copies of any confirmation message, screenshots, or registered-mail receipts. Monitor your bank or card statements to ensure future charges stop; if you see unauthorized or repeated charges, contact CVS customer service and your bank or card issuer promptly to dispute the charge. Useful links: CVS account and help pages at CVS.com and general consumer banking guidance at the Financial Consumer Agency of Canada: canada.ca / FCAC.
Address
CVS Corporation, Customer Relations, One CVS Drive, Woonsocket, RI 02895