Cancellation Diamond Resorts: Simple Process

What is Diamond Resorts

Diamond Resorts is a timeshare and vacation ownership company that operates resorts, a points-based vacation club, exchange programs and related membership services. Members buy an ownership interest or membership that grants access to resort accommodations, booking priority and other travel-related benefits.

The company sells products through sales centers, phone and online channels and uses ongoing annual fees, use fees and rules set out in each member’s contract.

How to cancel Diamond Resorts

• Read your contract immediately to find any rescission (cooling-off) period, cancellation clauses and required contact addresses or forms. Note deadlines are strict; calculate the last day to cancel in writing.
• Prepare a clear written rescission or cancellation letter that includes your full name, account or contract number, purchase date, property description, and a direct statement that you are cancelling the contract under the rescission/cancellation right or requesting contract termination.
• Send the cancellation letter by certified mail with return receipt requested (establishing proof of timely delivery). Use the following address for rescissions and title services: Diamond Resorts U.S. Collection, Attn: Rescissions Title Services, 10615 Park Run Drive, Las Vegas, NV 89144, USA. If you are instructed elsewhere in your contract, follow that address.
• Keep copies of the signed letter, proof of delivery, any email correspondence, purchase documents, and receipts. Request written confirmation from Diamond Resorts and follow up by phone if you do not receive it.
• If the company continues to bill or attempts collection, keep records, dispute incorrect charges with your bank or card issuer (if appropriate), and consider contacting your provincial consumer protection office for next steps.

What happens when you cancel

If you validly cancel within a contractual or statutory rescission period, the contract is typically treated as void and you should be released from future obligations; any payments made may be refundable subject to terms. If cancellation occurs after the rescission period, termination may not be automatic and the company may continue to expect annual fees or other charges until the contract is lawfully ended.

Membership access, booking rights and exchange privileges end when the membership is terminated or when the contract obligations are not met. Diamond Resorts and its agents will normally retain a record of your account and communications; cancelled accounts can still appear in collection records if there is a dispute about fees owed. Always obtain written confirmation showing the effective date of cancellation and any account balance or refund arrangement.

Will I get a refund?

Refund entitlement depends on timing and the exact contract terms. If you cancel inside an identified rescission or “cooling-off” period, you are commonly entitled to a refund of amounts paid, subject to any explicitly allowed deductions under the contract or law. After the rescission window closes, refunds are generally unlikely unless Diamond Resorts agrees, unless you can prove misrepresentation, breach of contract, or your provincial consumer protection law provides relief.

Exceptions and practical outcomes vary: refunds can be reduced by administrative fees, prorated usage charges, or third-party costs; courts or dispute-resolution processes may award refunds in successful claims. If a refund is critical, document all representations made at sale and seek legal or consumer protection guidance promptly.

Diamond Resorts plans and pricing

Your consumer rights in Canada

Consumer protection for timeshares and membership contracts in Canada is governed primarily by provincial law and varies by province. Some provinces provide a statutory rescission or cooling-off period for contracts signed off-premises, by phone, or via mail; other provinces rely on general consumer protection rules against unfair practices and misrepresentations. Disclosure requirements, the enforceability of contract terms, and remedies for breaches differ across jurisdictions.

If you believe you were misled or your contract violates provincial consumer protection rules, you can file a complaint with your provincial consumer protection office, pursue remedies in small claims court for limited amounts, or consult a lawyer experienced in timeshare and contract law. Keep in mind limitations periods (deadlines) for legal action vary by province.

Customer experiences

Reports from members are mixed. Some consumers who cancelled within a documented rescission period received timely refunds and confirmations. Other members describe difficulties cancelling after the rescission window, ongoing bills, collection contacts, and challenges in selling or transferring ownership on the resale market. Experiences also vary by the route taken - direct rescission, negotiated deed-backs, resale, or legal action - and by how well buyers documented the purchase and followed prescribed procedures.

Reading the contract closely, preserving all sale documentation, and acting promptly tend to improve outcomes. When disputes arise, contacting provincial consumer protection authorities or seeking legal advice are common next steps reported by consumers.

Documentation checklist

• Signed contract or purchase agreement (complete copy)
• Sales disclosure documents, marketing materials, and any promises made by sales staff
• Proof of payment (credit card statements, bank transfers, receipts)
• Correspondence with Diamond Resorts (emails, letters) and notes of phone calls with dates and names
• Copy of your written cancellation/rescission letter and certified mail return receipt (proof of delivery)
• Account or contract number, property description, and photo ID

Common mistakes

Waiting too long is one of the most common errors: missing the rescission deadline or delaying communication gives the seller stronger legal position. Another frequent mistake is failing to send the cancellation by a verifiable method - sending an email alone or untracked mail may not prove timely delivery if the seller disputes receipt.

Other pitfalls include not keeping copies of all documents; relying solely on verbal assurances without written confirmation; and assuming resale or transfer is simple - resale markets for timeshares are often saturated and prices may be far below original purchase price. If collections start, ignoring notices can worsen the situation - respond, document, and seek advice rather than avoid the issue.

Comparative recap

After cancelling

After you cancel, secure written confirmation that the contract is terminated and that no further fees will be billed. If a refund is due, ask for a timeline and method for return of funds. Monitor your bank and credit card accounts for improper charges and dispute them promptly if necessary. If collections or credit reporting occur after cancellation, gather all documentation and contact the collection agency and the credit reporting agency to dispute inaccuracies.

For additional information and provincial contacts, useful starting links include the Government of Canada consumer information pages (Government of Canada - Consumers), the Competition Bureau (Competition Bureau Canada), and your provincial consumer protection office (search your province name + "consumer protection" to find the local office).

Address

Send rescission or cancellation letters by certified mail with return receipt to establish proof of timely delivery:

Diamond Resorts U.S. Collection, Attn: Rescissions Title Services, 10615 Park Run Drive, Las Vegas, NV 89144, USA