Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Dobbies
Dobbies Garden Centres Limited, Melville Nursery, Lasswade
EH18 1AZ Midlothian
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dobbies service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Dobbies: Easy Method
What is Dobbies
Dobbies is a UK-based garden centre chain offering retail sales of plants, garden supplies, cafés, play areas and a membership programme (Club and Club Plus) that provides loyalty points, vouchers and member discounts. Although its online services and terms are UK-focused, customers in Canada who have signed up or purchased from Dobbies online or by card may need to follow Dobbies’ UK contact channels for membership and order issues.
How to cancel Dobbies
- Prepare a written cancellation request that includes your full name, membership number or account email, date of payment, and a clear statement that you wish to cancel the Dobbies Club or Club Plus membership.
- Send this request by email to customer.service@dobbies.com, or submit it via Dobbies’ contact/marketing preferences form on the website: Membership & marketing preferences.
- If you prefer a paper trail, post a signed letter by registered post (return receipt) to the head office address: Dobbies Garden Centres Limited, Melville Nursery, Lasswade, Midlothian, EH18 1AZ, United Kingdom. Keep the postal tracking/receipt as proof of dispatch.
- Note: there is no in-app cancellation option via the App Store or Google Play. If you subscribed via those stores, reports indicate you still must contact Dobbies customer service directly rather than relying on store links.
What happens when you cancel
If you cancel a Dobbies Club Plus annual membership before renewal (or within the first 14 days as noted in their terms), the membership will remain active through the end of the current annual term. After the term ends the membership converts to the free Dobbies Club tier. Dobbies will retain records of your account and transactions in line with their terms and privacy policy; request written confirmation of cancellation and any data-retention or deletion steps if you need them.
Will I get a refund?
Dobbies’ published terms require notification before renewal or within 14 days after the first payment for Club Plus. Their terms do not explicitly promise routine pro‑rata refunds for membership cancellations; check with Dobbies for any refund eligibility. Separate product refund and replacement policies are clearer: Dobbies offers a lifetime guarantee on hardy garden plants (bring the plant with proof and label for replacement or a full refund), refunds for out-of-stock or delayed online orders when already paid, and full refunds for recalled products returned with a receipt. These product policies do not affect your statutory rights.
Dobbies plans and pricing
| Plan | Price (Annual) | Features |
|---|---|---|
| Dobbies Club | £0.00 | Free basic loyalty membership; collect points and get vouchers |
| Dobbies Club Plus | £15.00 | 10% off plants, bulbs & seeds; 2 free hot drinks per month; points and vouchers; birthday treat; priority booking |
Your consumer rights in Canada
If you are in Canada, provincial and federal consumer-protection laws apply to purchases and payment disputes even when a merchant is based overseas. For card payments you may have recourse through your credit-card issuer or payment processor (chargeback or dispute). For defective goods you can rely on statutory warranties under provincial consumer-protection legislation. If Dobbies’ policies refer to statutory rights, that means their guarantees do not limit legal protections available to Canadian consumers. For cross-border issues, consider contacting your financial institution and your provincial consumer protection office for guidance on enforcement and remedies.
Customer experiences
Reviews are mixed. Many customers praise friendly, helpful staff in garden departments and positive experiences with events, afternoon teas and soft-play areas. Negative feedback commonly concerns slow or understaffed cafés, cleanliness and facilities, inconsistent plant quality or stock issues, and customer-service frustrations when attempting subscription cancellations via apps or store links. Specific complaints include difficulty cancelling memberships without contacting Dobbies directly and some café dietary-service issues.
Documentation checklist
- Full name and contact details (email and phone)
- Membership number or account email
- Date of payment and method (card/provider)
- Receipts, order numbers or screenshots of subscription confirmation
- Copies of prior correspondence with Dobbies (emails, chat logs)
- Registered post tracking/return-receipt if you send a letter
- Bank or card statement showing the transaction (if needed for disputes)
Common mistakes
Consumers often try to cancel via the App Store or Google Play and find those routes do not work for Dobbies subscriptions; cancellation must be made through Dobbies customer service. Other common errors are failing to include identifying details (membership number or payment date), not keeping proof of cancellation or postal receipts, and waiting until after an automatic renewal without verifying refund policy. Also, attempting to cancel in-store without contacting customer service may not complete the cancellation process.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to customer.service@dobbies.com | Possible; check terms and request confirmation (refund not guaranteed except as per terms) | Low |
| Phone to Dobbies customer service (see website) | Possible; get written confirmation and a reference number | Low to Moderate |
| Website contact / marketing preferences form | Possible; ensure your submission is saved and you receive confirmation | Low |
| Registered post letter to head office | Possible; best for proof of notification (refund subject to terms) | Moderate |
| App Store / Google Play cancellation | Unlikely to cancel Dobbies membership - Dobbies requires direct contact | High (ineffective) |
After cancelling
After you submit a cancellation, request written confirmation, a cancellation date, and any reference number. Keep all records and the postal proof if you used registered post. If you believe a refund is due and Dobbies does not respond, contact your card issuer or payment provider to discuss a dispute or chargeback. For plant or product issues follow Dobbies’ returns guidance (bring the item and receipt to a store) and refer to their guarantees and terms for specifics.
Useful links: Dobbies club terms - Club terms & conditions; membership contact form - Membership & marketing preferences; lifetime plant guarantee - Lifetime plant guarantee; general terms - Terms & conditions. For Canadian consumer guidance see Government of Canada - Consumer information.
Address: Dobbies Garden Centres Limited, Melville Nursery, Lasswade, Midlothian, EH18 1AZ, United Kingdom