Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Google Ads
111 Richmond St. W
M5H 2G4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Google Ads service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Google Ads: Easy Method
What is Google Ads
Google Ads is an online advertising platform that lets businesses create, manage and pay for search and display ads across Google properties and partner sites. Advertisers set budgets, bids and targeting parameters to reach customers, and they are billed for clicks, impressions or other campaign actions depending on the campaign type.
For Canadian advertisers, Google Ads operates under the same global product rules with local tax and payment considerations; billing, refunds and consumer-protection questions are handled according to Google’s policies and applicable Canadian law.
How to cancel Google Ads
- Sign in to the Google Ads account with an administrative user (you must have admin access and billing set up).
- Navigate to Account settings (or Tools & settings → Setup → Preferences) and locate the option to cancel or close the account.
- Follow the on-screen prompts to confirm cancellation; review any outstanding charges, export any account data you need (reports, billing history, assets), and pause campaigns first if you prefer to stop delivery immediately before cancelling.
- If you encounter problems or need help with refunds/disputes, open a support case via Google Ads Help or contact Google Ads support from the account’s Help menu.
What happens when you cancel
When you cancel your Google Ads account via the web interface, ads generally stop serving within 24 hours. The account remains visible to you in a cancelled state so you can view historical data and billing records, but new campaigns cannot run. Google retains account data after cancellation and may keep access to administrative records; if an account remains inactive for a long period reactivation may be restricted or impossible.
Cancellation does not automatically remove accrued charges. You may incur additional charges to settle costs accrued before cancellation, and Google will continue to process any outstanding billing until the account balance is settled.
Will I get a refund?
Google automatically initiates refunds for remaining account credit that is refundable; promotional credits are typically excluded and will not be refunded unless explicitly stated otherwise. Refunds are processed depending on the original payment method and normally take approximately 4 - 12 weeks to reach your payment instrument.
No refund is provided if the account still has active billing obligations, if there is an outstanding balance, or if the remaining balance consists of promotional codes. If you paid by bank transfer in Canada you may be required to supply bank account details to receive the refund; credit card refunds must also be processed by your card issuer and can take additional time.
Google Ads plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital Services Tax (DST) Surcharge | 2.5% of ad spend | Per campaign spend (effective Oct 1, 2024 to Jun 30, 2025) | Applied on top of your Google Ads ad spend for ads served in Canada; appears as separate line item on invoice |
| Canada DST Fee removed | 0% | From July 1, 2025 onward | DST surcharge no longer applied; regular applicable taxes like GST/QST still apply |
Google Ads costs otherwise vary by campaign type, bid strategy, keywords, industry, and target location. There is no single published fixed plan price; example average CPCs vary widely by industry (e.g., legal and insurance typically see higher CPCs).
Your consumer rights in Canada
Under Canadian consumer-protection laws, promotional credits are commonly excluded from refunds unless explicitly promised otherwise; this aligns with Google’s stated policy. Canadian statutes provide remedies for unauthorized charges and misleading advertising, and you may have statutory rights if Google processes unauthorized charges or fails to provide services as promised.
Before invoking statutory remedies, you should first try to resolve the issue through Google’s support channels and preserve records of your communications, charges, invoices and any evidence of unauthorized activity. If a satisfactory outcome is not reached, you can escalate to provincial consumer-protection offices or consider filing complaints with relevant federal/provincial agencies.
Customer experiences
Reviews are mixed but many public reviews and complaint forums report issues related to unexpected charges, billing errors, and poor or delayed customer support. Some advertisers describe accounts that were suspended, compromised or charged after campaign end dates and difficulties obtaining refunds.
At the same time, many businesses find Google Ads effective for targeted traffic and measurable campaign scaling when campaigns are well-managed. The public sentiment on large review platforms has contained a high volume of negative posts focused on billing and support, so take care to document charges and communications when managing disputes.
Documentation checklist
- Google Ads account ID and admin login details (or proof of administrative access)
- Recent invoices and billing statements showing charges you dispute or wish to reconcile
- Evidence of unauthorized activity or campaign dates (screenshots, email notifications)
- Original payment method details and bank account information if refund by bank transfer is required
- Copies of promotional code terms (if claiming a promotional-credit issue) and any prior correspondence with Google support
Common mistakes
A common mistake is cancelling without exporting reports and assets first; once campaigns are cancelled you can still view historical data, but it is best to download any necessary reports, creatives or conversion data before closure. Another frequent issue is assuming promotional credits are refundable - promotional balances are normally excluded from refunds, so verify the terms before relying on them.
Some advertisers pause campaigns but do not formally cancel the account, then expect automatic refunds; pausing prevents delivery but does not change billing for accrued costs. Finally, not having administrative access or up-to-date billing information on file can delay cancellations or refunds - ensure account ownership and payment details are current before initiating closure.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online cancellation (Account settings) | Possible for remaining refundable balance (excluding promotional credit); refunds typically processed in 4 - 12 weeks | Low |
| Contact Google Support (chat/email/phone from account) | May assist with disputed charges and refund clarification; outcome depends on the situation and account status | Medium |
| Formal registered letter to Google Canada | Can be used to create a formal record for disputes and escalation; refund outcomes still depend on account balance and policy | High |
Use the method that matches your urgency and need for a formal record. Online cancellation is fastest; support contact is appropriate when disputing specific charges; registered mail can be useful for formal complaints or legal escalation.
After cancelling
After cancellation, monitor your billing statements and your original payment method for the refund window (typically 4 - 12 weeks). Keep copies of all billing records, communications with Google, and confirmation of cancellation. If your refund is delayed beyond the expected timeframe, follow up with Google support and, if necessary, your bank or card issuer.
Helpful official links: Google Ads Help: https://support.google.com/google-ads, Google Ads billing & payments: https://support.google.com/google-ads/answer/2375431, and general Canadian consumer information: https://www.competitionbureau.gc.ca. Keep these pages for reference when preparing disputes or follow-ups.
Address
Send formal cancellation letters (registered mail with acknowledgement of receipt) to:
Google Canada Corporation, 111 Richmond St. W, Toronto, Ontario M5H 2G4, Canada