Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Groupon
Corso Buenos Aires 54
20124 Milano
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Groupon service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Groupon: Easy Method
What is Groupon
Groupon is an online marketplace that sells discounted deals, vouchers, goods and occasionally subscription services or memberships through its website and apps. Offers can include local experiences (spas, restaurants, services), goods, and travel packages, and availability and terms are set per deal or merchant.
Groupon’s policies distinguish between different product types (subscriptions, memberships, local vouchers, goods, tickets and travel) and set specific cancellation, return and refund procedures for each.
How to cancel Groupon
- Groupon Subscriptions (paid recurring services): Email mycarwashsubscription@groupon.com from the email address registered to your Groupon account. Use subject line "Subscription Cancellation" and reference your order number. You must cancel at least five business days before the subscription renewal. Subscription payments are non‑refundable; you will retain access until the end of the paid billing period.
- Groupon Select Membership: Log into your Groupon account on the website, go to "Groupon Select" in your account area and click "Cancel Membership." You must cancel at least three business days before renewal. Membership payments are non‑refundable; access continues through the current billing period.
- Subscriptions purchased through an app store (Apple App Store or Google Play): Cancel through the store subscription settings - on iPhone/iPad go to Settings → your name → Subscriptions → select the subscription → Cancel, or open the Google Play app and cancel under Subscriptions. Follow Apple/Google instructions for store-managed subscriptions and refunds.
What happens when you cancel
When you cancel a subscription or membership before the next renewal, future automatic payments are stopped but most subscriptions and memberships allow you to keep access until the end of the current paid billing period. Cancellation prevents further renewals rather than immediately terminating access.
Groupon’s cancellation of a subscription or membership does not automatically delete your account or necessarily erase your purchase history; data retention is governed by Groupon’s privacy policy. If a refund is applicable under Groupon or merchant rules, Groupon will process it according to its refund and payment timelines.
Will I get a refund?
Refund eligibility depends on the product type and the deal’s Fine Print. In general, subscription and membership payments are non‑refundable (you keep access until the paid period ends). Local vouchers (beauty, spas, restaurants, services) may be refunded if you request a refund within 3 days of purchase unless the deal is explicitly marked "final sale"; after that window sales are usually final unless the Fine Print or merchant policy states otherwise.
For Travel/Getaways, Groupon will refund purchases if the merchant cannot book within available dates prior to the book‑by date; after the book‑by date the promotional value typically expires but the paid value may be usable as credit with the merchant. Groupon Goods returns are generally accepted within 30 days of delivery unless the Fine Print notes otherwise (returns typically use a prepaid return label). Tickets and event deals are usually Final Sale unless the event is cancelled or rescheduled; refunds are normally issued only for cancelled or rescheduled events.
The Groupon Promise and related protections often require you to contact Groupon within specified timeframes (for example, within 14 days of redemption for some protections) to be eligible for certain refunds or remedies.
Groupon plans and pricing
| Plan / Offering | Availability in Canada (2024/2025) | Notes |
|---|---|---|
| Groupon Select Membership | Not offered in Canada (as of 2024/2025) | Membership cancellation flow exists where applicable via account > Groupon Select; where not offered, individual deals and gift cards remain available. |
| Groupon Subscriptions (merchant-specific recurring services) | Limited / Merchant-specific | Some recurring services may exist; cancellation often requires emailing the subscription-specific address. Payments are typically non‑refundable. |
| Groupon Goods & Local Deals | Available | Individual prices vary by deal; returns/refunds follow deal Fine Print and Groupon Goods policy. |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally provide statutory rights when goods or services are not delivered as advertised, are defective, or the merchant fails to provide promised services. A vendor’s policy that says "no refund" may not override provincial consumer protection statutes. If a merchant or Groupon does not resolve an issue, you may file a complaint with your provincial consumer protection office, seek assistance from a consumer protection agency, or dispute the charge with your credit card issuer if you have grounds.
Customer experiences
Many users report finding good deals on goods and local services and have had positive experiences with straightforward, high‑value purchases such as software, automotive services and spa appointments. Some Canadian reviewers appreciate the ease of using the app and the breadth of deals.
However, there are frequent negative reports: problems receiving ordered items, being issued Groupon Bucks (store credit) instead of cash refunds, difficulty contacting customer service, invalid or unavailable deals, and trouble obtaining refunds for unfulfilled services. These complaints have been raised on public review sites and reflect that outcomes can vary by merchant and situation.
Documentation checklist
- Order number(s) / voucher code(s)
- Email address used for your Groupon account and any confirmation emails
- Screenshots of the deal Fine Print, purchase confirmation and any merchant communications
- Receipts or proof of payment and any redemption confirmations
- Dates and records of attempted cancellations and customer service communications (emails, chat transcripts)
Common mistakes
Common issues include missing the cancellation window (for example, cancelling less than five business days before a subscription renewal or less than three business days before a Select renewal), emailing from an unregistered address when the provider requires the registered account email, assuming a "final sale" item is refundable, and relying solely on merchant promises when refunds are required by provincial consumer law. Another common error is attempting to cancel a store‑managed subscription (Apple/Google) through Groupon instead of through the app store settings.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Groupon Subscription (email: mycarwashsubscription@groupon.com) | Generally non‑refundable; access until period end | Medium (requires email from registered address and advance notice) |
| Groupon Select Membership (website cancellation) | Payments non‑refundable; access through billing period | Low (web cancellation flow) |
| App Store / Google Play subscription | Refunds handled by the store per store policy (may be possible) | Medium to High (store procedures vary; refunds not guaranteed) |
| Local voucher (refund within 3 days unless "final sale") | Possible if requested within 3 days and not final sale | Medium (must contact Groupon promptly) |
| Groupon Goods (returns) | Refund possible if returned within 30 days (subject to Fine Print) | Medium (follow return instructions and use provided label) |
| Tickets & Events | Typically Final Sale; refunds only if event cancelled/rescheduled | Low to Medium (refunds depend on event status) |
After cancelling
After you cancel, keep your documentation and check your account and payment method for confirmation that the cancellation was processed. For subscription cancellation details see Groupon’s subscription terms at Groupon Subscriptions. For Select membership terms see Groupon Select Terms. For app‑store subscriptions follow Apple’s guide at Apple Subscriptions or use Google Play’s subscription settings. For refund policies and the Groupon Promise, see Groupon Promise and Groupon’s refund policy overview at Groupon Refund Policy. If you believe your statutory consumer rights have been violated in Canada, consider contacting your provincial consumer protection office or your payment provider to dispute charges.
Address
Groupon S.r.l., Corso Buenos Aires 54, 20124 Milano, Italia