Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Impark
P.O. Box #2072, Station Main
V6B 3S3 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Impark service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Impark: Easy Method
What is Impark
Impark (Imperial Parking Corporation) is a large parking operator in Canada that offers monthly parking passes, hourly and daily reservations through ImparkNOW and other digital platforms, as well as on‑site parking services. It manages a mix of surface lots and indoor parkades in many urban locations and provides account management through its website and mobile apps.
How to cancel Impark
- Monthly parking (website or app): Sign in to your Impark account on the website or the app, locate your monthly permit/subscription and submit a cancellation request. If Impark receives the request by the 7th of the month, parking ends on the last day of that month; if submitted on or after the 8th, cancellation takes effect 30 days later. App cancellations follow the same timing rules as web cancellations.
- ImparkNOW / reservations: Open the ImparkNOW booking in the app or website and cancel the reservation before the scheduled start time for a full refund. If you try to cancel after the booking start time, refunds or credits may be offered only at Impark’s discretion.
- Registered mail (recommended for disputes or when you want provable delivery): Send a signed cancellation letter to Impark by registered mail (raccomandata A/R) to the address below and keep the tracking/return receipt as proof of delivery. Include account details, vehicle/license plate, effective cancellation date requested, and request confirmation of receipt.
What happens when you cancel
When a monthly cancellation is processed by the applicable cutoff, your parking access continues until the end of the effective period (end of month if cancelled by the 7th; otherwise usually 30 days from the request). Recurring billing should stop after that effective date, but you should monitor your account and statements to confirm there are no further charges. Permits or parking devices may need to be returned; deposits for devices are refundable only if the permit/device is returned within seven days of termination. Impark may retain account records for its business and regulatory needs.
Will I get a refund?
Refunds depend on the product and timing. ImparkNOW reservations are fully refundable if you cancel before the booking’s scheduled start time; after the start time, refunds or account credits are at Impark’s sole discretion. For monthly parking there is typically no prorated refund for partial months and activation fees and deposits are non‑refundable and non‑transferable, except deposits that may be refunded if a permit or device is returned within seven days of termination. There is no explicit statutory 14‑day automatic refund right identified in Impark’s policies, so always check your confirmation and keep documentation if you expect any refund.
Impark plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Royal Bank Plaza - non‑tenant random stall | C$399.94 | Monthly | Underground, 24/7 access, complimentary vacuum, windshield washer station & air hose |
| Eaton Centre (525 Bay Street) - non‑tenant random | C$276.00 | Monthly | Indoor, central downtown Toronto |
| Yonge Richmond Centre (151 Yonge Street) - non‑tenant unreserved | C$369.00 | Monthly | Underground parkade under Cambridge Suites Hotel |
| Impark Lot #21 (655 Bay St) | C$255.00 | Monthly | Underground, daytime and overnight access |
| Impark Lot #490 (5000 Yonge St) | C$205.00 | Monthly | Underground, includes daytime and overnight |
Your consumer rights in Canada
Canadian consumer protection is primarily governed by provincial laws and there is no universal statutory 14‑day cancellation right for parking services noted in Impark’s public policy. Your rights to refunds and dispute resolution will depend on the terms you accepted when purchasing the product and on applicable provincial consumer protection rules. For monthly parking, the company’s published cutoff (cancellation by the 7th to avoid an extra billing month) is binding unless provincial rules state otherwise. Keep receipts, confirmation emails and any device return receipts: these are your primary evidence if you need to dispute charges. If Impark refuses a satisfactory resolution, you can escalate to the Better Business Bureau or your provincial consumer protection office for guidance and complaint filing.
Customer experiences
Customers often praise Impark for the convenience of the HangTag app and online booking and for the wide coverage of urban parking options in Canada. At the same time, reviews frequently describe strict enforcement policies (for example, tickets issued for small overstays), cases where payment or app errors still resulted in fines, and difficulty obtaining refunds or evidence during disputes. Many customers report that customer service can be slow, unhelpful or robotic when contesting tickets or billing issues, and that Impark does not always provide photographic evidence or records requested during a dispute. These mixed experiences suggest careful documentation and early escalation are important if you face a problem.
Documentation checklist
- Account login confirmation and cancellation confirmation (screenshots and emails)
- Reservation receipts and booking IDs (ImparkNOW), with timestamps
- Transaction receipts, credit‑card/bank statements showing payment
- Photos of pay machines, app screens, and licence plate entries if relevant
- Tracking and return receipt if you mailed a cancellation or returned a device (registered mail proof)
- Permit/device return receipt (to qualify for deposit refund within seven days)
- Copies of any tickets/notices and your formal dispute correspondence
Common mistakes
Common errors include cancelling after the 7th of the month without realizing the result will be an additional billing cycle, failing to return a permit or device within seven days and thereby forfeiting a refundable deposit, and not saving proof of cancellation and payments. Other frequent issues are relying solely on the app without confirming license‑plate or permit details (causing wrongful tickets), and not contesting notices quickly enough or without proper documentation. Always verify cancellation confirmation, keep copies of everything and watch your bank statements after cancelling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Monthly (web or app) | No prorated refund generally; cancellation by 7th ends month; activation fees and deposits non‑refundable (deposit refundable only if device returned within 7 days) | Moderate - straightforward online, but timing rules and deposit return add complexity |
| ImparkNOW reservation (app/web) | Full refund if cancelled before scheduled start; after start refunds/credits at Impark's discretion | Low - easy to cancel before start; harder to get refunds after start |
| Registered mail cancellation | Same refund rules as monthly or as per product terms; provides proof of delivery which helps disputes | Low to moderate - requires printing, signing and mailing but gives strong proof of notice |
After cancelling
After you cancel, confirm you have written confirmation from Impark and monitor your bank or card statements for any residual charges. If you were issued a physical permit or device, return it promptly (within seven days if you expect deposit refund) and keep the return receipt. If a ticket or notice is issued after you cancelled or while you believe you paid, gather your documentation and submit a formal dispute to Impark customer support; if unresolved, escalate to the Better Business Bureau or your provincial consumer protection office. Useful links: Impark home and support pages (Impark and Impark contact), ImparkNOW app information on the Impark site (ImparkNOW), the Better Business Bureau (BBB), and the Government of Canada / provincial consumer protection resources (search your province’s consumer protection office or visit Industry Canada for federal guidance).
Address
P.O. Box #2072, Station Main, Vancouver, BC, Canada V6B 3S3