Cancellation service #1 in Denmark
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jyske Bank service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Jyske Bank: Easy Method
What is Jyske Bank
Overview
Jyske Bank A/S is a Danish bank offering retail and corporate banking services including accounts, payments, mortgages and online banking. It operates primarily from Denmark with multilingual online services and international customer interactions.
How to cancel Jyske Bank
- Decide what you are canceling (e.g., an international payment instruction, an account service, or closing your account). For app removal, uninstalling the free Jyske Bank Mobile App from your device ends local access but does not automatically close accounts.
- For international payments or fund transfers that have been submitted, contact Jyske Bank immediately in writing and request cancellation, providing the transaction reference, beneficiary details, amount and date. Send the cancellation request by registered mail (raccomandata A/R) to ensure proof of delivery to: Jyske Bank A/S, Vestergade 8‑16, DK‑8600 Silkeborg, Denmark, and retain copies.
- If you hold an account and wish to close it, send a signed written instruction with identity and account details by registered mail; follow any in-bank closing procedures the bank requires (e.g., settling balances, returning debit cards).
- If you prefer, also follow up with the bank by secure message in Netbank or by phone, note the time and representative name, and keep all confirmations.
What happens when you cancel
When you request cancellation of a payment or service, access and services tied to that instruction will cease once the bank processes the request and any operational conditions are met. For account closures, remaining balances must be transferred or withdrawn and cards/direct debits cancelled. Cancellation does not automatically erase transaction records; the bank will retain account and transaction data in accordance with its data-retention and legal obligations. Processing times vary depending on the type of service and whether the payment has already been executed.
Will I get a refund?
Refunds depend on the item cancelled. There is no general publicly available consumer refund policy for app subscriptions in Canada or globally for Jyske Bank indicating a statutory 14‑day refund period. For international payments, Jyske Bank’s standard account terms state the bank may charge a fee of DKK 400 - 2,000 for investigation, amendment or cancellation of international payments; if that fee exceeds the payment amount, the payment will not be cancelled. Other refunds (fees, service charges) are handled case-by-case under the bank’s terms and applicable law.
Jyske Bank plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Jyske Bank Mobile App | C$0.00 (Free) | One-time download | Access to Netbank and Mobilbank functionalities; requires being a Jyske Bank customer. |
Note: No paid plans or subscription pricing in CAD for 2024/2025 were found. Standard customer fees are listed in Danish kroner on Jyske Bank’s official site and apply to services such as international transfer investigations or cancellations.
Your consumer rights in Canada
There is no public information specific to Jyske Bank outlining statutory Canadian cancellation or refund rights for its digital services. Canadian consumers generally can consult consumer protection laws and financial regulators for guidance: the Financial Consumer Agency of Canada (FCAC) oversees federally regulated financial institutions, and provincial consumer-protection agencies may have additional rules. If you believe a bank has acted improperly, you can contact the bank first, keep documentation, and escalate to FCAC or your provincial consumer protection office if unresolved. Consider also contacting your card issuer or payment network if an unauthorized transaction or dispute arises.
Customer experiences
Customer feedback is mixed. Positive comments praise individual staff members and describe helpful, professional support - particularly around mortgage and property transactions. Negative reviews frequently mention poor customer service, unresponsiveness, unexpected or “strange” charges, and prolonged administrative issues for international customers; some reviewers allege disrespectful treatment. These reports vary by case and outcome, so keep documentation and seek written confirmations during any cancellation or dispute process.
Documentation checklist
- Signed written cancellation request (specify service, account number, transaction reference, amount and date)
- Government-issued photo ID copy (as required for identity verification)
- Proof of transaction (confirmation or SWIFT/transfer reference)
- Copies of previous communications with the bank (emails, secure messages, call notes)
- Registered-mail receipt and proof of delivery
Common mistakes
Common errors include sending incomplete cancellation requests (missing transaction references or account details), relying only on phone calls without written confirmation, assuming uninstalling the app cancels accounts or payments, and not using registered mail or retaining proof of delivery. Another frequent mistake is not checking the bank’s fee rules: for example, international payment cancellations can incur substantial investigation fees (DKK 400 - 2,000) and may be refused if the fee exceeds the payment amount. Always keep copies and request written acknowledgements.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| International payment cancellation (written request, registered mail) | Possible, but bank may charge DKK 400 - 2,000; cancellation can be refused if fee > payment | High - time-sensitive, fees and operational limits |
| Account/service closure by signed written request | Balances returned after closure; fee refunds handled case-by-case under bank terms | Medium - requires identity verification and settlement of balances |
| Uninstalling mobile app / ending device access | No refund applicable for free app; subscription refund policy not publicly found | Low for uninstall; uncertainty remains for refunds |
| Phone or in-branch request | Variable; written follow-up recommended for enforceability | Medium - may be quicker but less provable without documentation |
After cancelling
Keep all confirmations and proof of delivery, monitor your account statements for any unexpected charges, and follow up promptly if fees are applied or if the cancellation is not processed. If you need external help in Canada, consider contacting the Financial Consumer Agency of Canada (FCAC) for guidance on banking complaints. For bank terms, fees and contact points, consult Jyske Bank’s official site (Jyske Bank) and the bank’s published standard account terms regarding international payment investigations and cancellations.
Address
Send cancellation requests by registered mail (raccomandata A/R) to ensure proof of delivery:
Jyske Bank A/S
Vestergade 8‑16
DK‑8600 Silkeborg
Denmark