Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Rainsoft
930 Bower Crescent
S4N 7E4 Regina
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rainsoft service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Rainsoft: Easy Method
What is Rainsoft
RainSoft is a brand that supplies water treatment systems, components and related digital tools. In Canada, RainSoft products are typically sold through local dealers or direct, in‑home sales presentations; the company also offers digital products such as the RainSoft® REMIND iOS app for monitoring certain connected systems.
How to cancel Rainsoft
- Digital subscriptions or app purchases: cancel through the platform you used to buy the product - App Store on iOS, Google Play on Android, or the merchant’s website if purchased on the web. The platform handles subscription cancellation and any platform-specific refund requests.
- Direct (in‑home / face‑to‑face) contracts for water treatment systems: you may cancel under your province’s rules for direct agreements (see consumer rights below). Send a written cancellation notice to your dealer and to the company address below; send by registered mail (proof of delivery) where possible and keep copies.
- If you need help, contact the dealer or RainSoft customer service by email or phone and request written confirmation of the cancellation and any refund timeline.
What happens when you cancel
For digital subscriptions, cancellation via the App Store, Google Play or the vendor website stops future renewals; depending on the platform or vendor, access may end immediately or continue until the end of the current billing period. Refunds for digital content are not automatic and are governed by the platform or vendor policy.
For direct‑sale water treatment contracts, if you validly exercise any statutory cooling‑off right within the applicable period, the company must stop any future charges and refund payments as required by law. If equipment is already installed, discuss return or removal logistics with your dealer and keep all communications in writing. Retain proof of cancellation and delivery.
Will I get a refund?
Digital purchases generally do not qualify for a refund after cancellation unless the platform or vendor explicitly provides one; partial‑month refunds are typically not provided. There is no general federal or provincial legal right in Canada that guarantees refunds for digital content - merchants follow their own stated refund policies.
For direct water treatment contracts sold as direct agreements (for example under Ontario’s Consumer Protection Act), consumers have a statutory 10‑day cooling‑off period from receipt of the written agreement during which they can cancel without penalty and must receive a refund. Failure to refund within that framework may violate applicable provincial consumer protection law.
Rainsoft plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| RainSoft® REMIND (iOS app) | Free | One-time download | Monitor EC5 Wi‑Fi water conditioner settings, system status, alarms |
| RainSoft compatible in-line post‑carbon filter (2"×10") | C$24.99 | One-time purchase | Post‑carbon inline filter for water filtration |
No official CAD pricing for RainSoft water treatment systems or installation services in Canada is publicly available; dealers provide custom quotes for equipment and installation.
Your consumer rights in Canada
Provincial laws govern direct (door‑to‑door or in‑home) agreements. In Ontario and similar jurisdictions, the Consumer Protection Act gives consumers a 10‑day cooling‑off period for direct agreements such as water softener contracts: you can cancel within that period without penalty and must receive a refund. For digital content and subscriptions, Canada does not provide a blanket statutory 14‑day right of return; refunds depend on the merchant or platform policy. If a vendor refuses a required refund under provincial law, you can contact your provincial consumer protection office for guidance.
Customer experiences
Public reviews collected from Canadian sources include several negative reports about RainSoft dealers and installation experiences: issues such as property damage during installation, unfulfilled promises of perks, aggressive door‑to‑door sales tactics, and difficulty cancelling large contracts are cited in platforms like Trustpilot and Reddit. The assembled sources did not identify notable positive review summaries in the same dataset. Individual experiences vary by dealer and region; document your own interactions carefully.
Documentation checklist
- Copy of the written agreement or contract (signed page and any disclosure documents)
- Proof of payment (receipts, credit card statements)
- Registered mail receipt or delivery confirmation for your cancellation notice
- All written communications (emails, texts) and notes of phone calls (dates, names)
- Photos of any installation damage or condition before/after work
- App store or platform purchase receipts for digital purchases
Common mistakes
Common errors include relying only on verbal promises instead of getting terms in writing, missing the statutory cancellation deadline for direct sales, not sending cancellation notices with proof of delivery, and assuming digital purchases are refundable. Another frequent problem is allowing installation to proceed before confirming the cancellation window and refund policy - always keep copies of all documents and confirmations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Digital subscriptions (App Store / Google Play / web) | Generally no refund unless platform/vendor policy allows; partial‑month refunds uncommon | Low to moderate - cancel via platform is usually straightforward, but refunds are rare |
| Direct face‑to‑face sales (water treatment contracts) | Refund required if cancelled within statutory cooling‑off period (e.g., 10 days in Ontario); otherwise depends on contract | Moderate to high - easier within cooling‑off period; can be difficult after installation or if dealer resists |
After cancelling
After you submit a cancellation, keep copies of the cancellation and proof of delivery, follow up in writing requesting written confirmation and a refund timeline, and monitor your payment method for refunds. If the vendor or dealer fails to refund as required, contact your provincial consumer protection office for next steps and consider small‑claims court if warranted. For platform cancellations, use the App Store or Google Play support pages to request help with a refund if the vendor refuses.
Helpful links (examples): Trustpilot - RainSoft reviews (Canada), Reddit discussion - door‑to‑door sales, NiagaraLaw - direct agreements & Consumer Protection Act, Analysis - refunds and returns for digital content in Canada, Apple - manage subscriptions, Google Play - cancel subscriptions.
Address
930 Bower Crescent, Regina, SK S4N 7E4, Canada