Cancellation Shoppers Advantage: Easy Method

What is Shoppers Advantage

Overview

Shoppers Advantage is a paid subscription directory and local-marketing service that lists businesses, distributes coupons, and offers local advertising features and CRM access. It markets tiered plans with differing placement, coupon allotments and promotional options. Information about the service and its pricing appears to be U.S.-based but has been presented in Canadian-dollar amounts in some sources.

How to cancel Shoppers Advantage

Shoppers Advantage does not offer an online self-service cancellation through its website, and there is no verified support for cancelling via App Store or Google Play. You can cancel only by contacting the company directly by phone, email, physical mail, or using third-party cancellation tools. For the clearest record, send a registered letter addressed to the Membership Department and follow up by phone and email.

• Call Shoppers Advantage at 1-800-526-14848 and request cancellation; record the date, time, name of the agent and confirmation number if provided.
• Email [email protected] with a brief written cancellation request including your account name, email, phone number, and account ID (if known); keep the sent message and any reply.
• Send a signed, dated cancellation letter by registered post (proof of delivery) to: Shoppers Advantage, P.O. Box 41279, Nashville, TN 37204 - Attention: Membership Department. Request a refund for any prepaid period if applicable.
• Optionally use third-party cancellation services (e.g., consumer aid sites) but keep copies of their confirmations and your original communications.

What happens when you cancel

When you cancel, the company states you will stop future billings and that you will receive a refund for any amounts paid in advance. Access to paid features will typically end either immediately or at the end of the paid billing period depending on the company’s processing; you should confirm access end-date when you cancel. The company holds your account data for its normal business purposes; ask for details or for deletion if required.

Will I get a refund?

According to available information, Shoppers Advantage states that if you cancel before the billing cycle ends you are entitled to a refund for prepaid amounts. There is no verified public information about exceptions beyond that refund statement. No explicit 14-day statutory cooling-off period or a blanket “no refunds” policy was found in the sources reviewed. Because the service is U.S.-based and public sources did not specify Canadian statutory application, confirm refund timelines and any processing fees directly with the company and retain written confirmation of any promised refund.

Shoppers Advantage plans and pricing

Your consumer rights in Canada

General Canadian consumer-protection laws provide rights for many types of purchases, but the applicability to a U.S.-based subscription service like Shoppers Advantage is not established in the available sources. No source confirmed a statutory 14-day cooling-off period specific to this service. If you paid by credit card, you may have chargeback or dispute options with your card issuer for unauthorized or recurring charges; provincial consumer-protection offices can advise on distance-selling rules. Keep written records and timestamped evidence of cancellation attempts to support any dispute or complaint you may file in Canada or with your payment provider.

Customer experiences

Public reviews found during research are limited and skew toward negative reports. A documented consumer complaint describes being charged US$16.99 two months after calling to cancel, resulting in bank fees; this illustrates risk of recurring charges after reported cancellation. No positive or neutral user reviews surfaced in the reviewed sources. Given mixed or limited feedback, keep careful documentation of cancellation requests and confirmation.

Documentation checklist

• Account identifier (username, email, phone number) and plan details; screenshots of your account page if available.
• Copies of all cancellation communications: sent emails, signed letters (keep postal receipt and proof of delivery), call notes with date/time and agent name, and any confirmation numbers.
• Payment records showing billing dates and amounts (credit card statements, bank statements), and receipts for any refunds received.
• Copies or screenshots of any terms, pricing, or billing disclosures presented when you signed up.

Common mistakes

Relying on a single contact method without a record is a frequent mistake - phone cancellations without a written confirmation can be disputed. Another common error is assuming the website or app stores will handle cancellation; Shoppers Advantage does not provide online self-service cancellation and there is no verified support via App Store/Google Play. Failing to follow up or to obtain a written confirmation of cancellation and refund promise can leave you vulnerable to renewed charges. Example: a customer who called but did not secure written confirmation reported later being charged again.

Comparative recap

After cancelling

After you cancel, confirm in writing whether you will receive a refund and the expected refund date, and watch your payment method for any continued charges. If you are charged after confirmed cancellation, contact the company immediately and save all evidence; if the company does not resolve it, contact your bank or card issuer to dispute the charge. For additional guidance, see general consumer resources such as the Government of Canada consumer pages and the Competition Bureau, and keep copies of any third-party cancellation service communications.

Helpful links: Canada.ca - Consumer information, Competition Bureau Canada, Guide: Cancel Shoppers Advantage (Donotpay), Public reviews (Sitejabber).

Address

Shoppers Advantage
P.O. Box 41279
Nashville, TN 37204
Attention: Membership Department