Kündigungsdienst Nr. 1 in United Kingdom
Vertragsnummer:
An:
Kündigungsabteilung – Thames Water
PO Box 286
SN38 2RA Swindon
Betreff: Vertragskündigung – Benachrichtigung per zertifizierter E-Mail
Sehr geehrte Damen und Herren,
hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Thames Water. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.
Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:
– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.
Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:
– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.
Mit freundlichen Grüßen,
15/01/2026
Cancellation Thames Water: Easy Method
What is Thames Water
Thames Water is a major water and wastewater utility (based in the UK) that provides supply, treatment and billing services to customers. It operates under utility-style contracts rather than subscription-app models, and its publicly available materials do not describe standard consumer cooling-off periods like those found in retail or digital subscriptions.
How to cancel Thames Water
- Prepare your account details (account number, service address, meter number if available), a final meter reading and a forwarding address or preferred contact method. Send a written cancellation request by registered/tracked post to Thames Water at PO Box 286, Swindon, SN38 2RA (include your full name, service address, account number and daytime contact details). If you prefer, also follow up by phone or the contact form on Thames Water’s website to confirm receipt; always keep proof of postage and any reference numbers.
What happens when you cancel
On receipt of a cancellation request Thames Water would normally close the account, arrange a final meter read or estimate a final bill, and send a closing statement to the address or contact you supplied. Service access or physical connections are governed by local operations and regulator rules; cancellation typically ends future billing but does not retroactively change past charges. Thames Water’s public materials do not detail automatic renewals for a subscription product because it operates as a utility rather than a recurring digital subscription service.
Will I get a refund?
There is no general 14‑day cooling-off or automatic refund right set out in Thames Water’s materials; standard utility billing practices typically do not include such cooling-off periods. Refunds for overpayments, billing errors or credits may be possible on a case‑by‑case basis once the account is closed and a final statement is issued. If you believe you have been overcharged, include supporting evidence (bills, meter reads, payment receipts) with your cancellation and ask for a detailed account reconciliation.
Thames Water plans and pricing
| Plan | Period | Price | Features |
|---|---|---|---|
| Thames Centre Bi‑Monthly Water & Wastewater | Bi‑Monthly | Fixed: C$43.05 per 2 months; Usage: C$2.35/m³ (0 - 50), C$3.19/m³ (>50); Wastewater: Fixed C$59.67 + C$3.69/m³ | Includes fixed base rate, two-tiered water usage volume, wastewater fixed and volumetric charges |
| City of London Monthly Water & Wastewater | Monthly | Connection charge varies (e.g., C$18.54 for 16 mm meter); Usage: C$2.6404/m³ (>7 - 15 m³), tiered rates; Wastewater connection and usage charges similar tiered | Fixed connection fees by meter size, tiered volumetric rates for water and wastewater, infrastructure and stormwater charges |
| City of Cambridge Monthly Water & Wastewater | Monthly | Usage: C$2.79/m³ for both water and wastewater; Fixed service charge varies by meter size (e.g., C$10.86 water + C$8.17 wastewater for 15 - 19 mm) | Flat volumetric rate for water & wastewater, fixed charges by meter size |
Your consumer rights in Canada
If you are in Canada, provincial consumer protection laws and utility regulation generally govern local utilities; a UK‑based provider like Thames Water is not directly subject to Canadian provincial utility regulators. For services billed to a Canadian payment method, you may have protection through your bank or card issuer (chargeback or dispute procedures) and through general Canadian consumer protection resources. For cross‑border or international supplier disputes, remedies can be more limited; keep records and consider contacting your payment provider or a consumer advice body for guidance.
Customer experiences
Customer reports are mixed. Positive comments commonly highlight polite, professional and helpful staff and engineers, prompt attendance and clear explanations. Negative feedback tends to describe inconsistent customer service experiences and occasional delays, though there is no clear, consistent pattern of a single recurring fault in publicly available summaries.
Documentation checklist
- Account number; service address and meter number; final meter reading (date/time/photo if possible); full name and contact details; forwarding address for final bill; copies of recent bills and payment receipts; photo ID (if requested); written cancellation request signed and dated; proof of postage/registered mail receipt.
Common mistakes
Customers often omit the account number or fail to include a clear forwarding address, which delays final billing. Relying only on a phone call without written confirmation or not keeping proof of postage are common sources of disputes. Assuming a refund will be automatic, or that a short cooling-off period applies, can lead to unmet expectations; always request a written final statement and reconciliation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered post to PO Box (recommended) | Unlikely as a general rule; refunds for overpayments or billing errors possible after final account reconciliation | Low - provides audit trail and formal notice |
| Phone (customer service) | Uncertain - may resolve quickly but typically requires written follow-up for billing adjustments | Medium - depends on hold times and verification |
| Email / online contact form | Uncertain - useful for confirming queries but not documented as a formal cancellation route; may be slower | Medium - High - response times vary; keep copies of messages |
After cancelling
After you send your cancellation, retain proof of postage and monitor for a final statement. If there is a dispute over charges, gather meter readings, bills and payment records and contact Thames Water billing with those documents. If you paid from a Canadian bank or card, contact your financial institution if you cannot resolve an overcharge. For further information see Thames Water’s contact pages and general consumer guidance.
Useful links: Thames Water contact, Consumer Council for Water (CCWater), Government of Canada - Consumer information.
Address
Thames Water, PO Box 286, Swindon, SN38 2RA