Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Webstaurantplus
40 Citation Ln
17543 Lititz
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Webstaurantplus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Webstaurantplus: Easy Method
What is Webstaurantplus
Overview
WebstaurantPlus is a subscription add-on offered by The Webstaurant Store that provides benefits such as free shipping on eligible orders, priority processing, and member discounts. Subscriptions are billed in U.S. dollars and managed through your WebstaurantStore web account rather than through a documented mobile app flow.
How to cancel Webstaurantplus
- Sign into your account at the WebstaurantStore website, go to the “Manage Subscription” tab on your account, and follow the prompts to cancel. Benefits remain active until the next scheduled renewal and cancellations do not receive prorated refunds. For orders placed on the site that you want to stop, contact customer service immediately (cancellation of an already-placed order is not guaranteed and fees may apply). For details see the WebstaurantPlus FAQ and the WebstaurantStore policies.
What happens when you cancel
When you cancel WebstaurantPlus via your account, your membership benefits (such as free shipping eligibility and priority processing) continue until the next scheduled renewal date; the subscription simply stops renewing after that date. The company does not provide prorated refunds for unused portions of a billing period. Account data and order history generally remain associated with your account according to the site’s normal data and terms-of-use practices.
Will I get a refund?
For WebstaurantPlus subscriptions: refunds are not provided on a prorated basis after cancellation - your benefits continue until the next renewal and the subscription will not renew thereafter. For product orders: refunds and returns follow the standard WebstaurantStore policy (regularly stocked, unused items in original packaging are generally eligible for return within the stated return period; shipping charges are non‑refundable; restocking fees may apply). Order cancellations placed after the order is processed or shipped are not guaranteed and may incur restocking or cancellation fees (reports indicate fees can be substantial, depending on timing). Refunds are typically issued to the original payment method or, if that is unavailable, as store credit (Refund Credits). Duties, brokerage and international shipping costs are generally the customer’s responsibility.
Webstaurantplus plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| WebstaurantPlus (main address) | US$99.00 per month (approx. CAD equivalent based on exchange rate) | Monthly | Free shipping on eligible orders (min $29), priority processing, member discounts |
| Additional address subscription | US$49.00 per month (approx. CAD equivalent) | Monthly | Same benefits for an additional shipping address |
Official pricing is published in USD; no Canada-specific CAD pricing is provided publicly.
Your consumer rights in Canada
WebstaurantStore’s publicly available policies do not state a Canada‑specific 14‑day cooling-off period or other consumer-rights clauses tailored to Canadian law. Their Terms and policies appear to be based on U.S. practices (including possible arbitration clauses governed by Pennsylvania law). Canadian consumers remain protected by applicable provincial and federal consumer-protection statutes (for example, rights to clear contract terms and protection against unfair practices), so you may rely on those laws if a business practice appears to contravene local rules. Duties, brokerage and non-refundable shipping are treated as customer responsibilities under the store’s policies.
Customer experiences
Customer reviews are mixed. Positive feedback (including some Trustpilot and forum posts) highlights a wide product selection, quick order processing and shipping to parts of Canada, and helpful resolution for damaged-item replacements on larger orders. Negative feedback (including Sitejabber, some Trustpilot posts and Reddit threads) mentions high shipping costs, difficulties with returns and refunds, unexpected charges related to “Plus” billing, and inconsistent customer-service experiences. These mixed reports suggest variable outcomes depending on order type, shipping destination in Canada, and the responsiveness required for problem resolution.
Documentation checklist
- Account login details (email used for subscription), subscription confirmation or invoice, order number(s) if cancelling an order, screenshots of billing or charges you dispute, original packing slip or photos if returning damaged goods, and any correspondence with customer service.
Common mistakes
Common mistakes include assuming cancellations are immediate with prorated refunds (WebstaurantPlus continues until the next renewal and is non‑prorated), waiting too long to contact customer service about an order (order cancellations are time‑sensitive and not guaranteed once processed), and not accounting for duties/ brokerage so final landed cost in Canada is higher than expected. Another common issue is relying on app-store or Google Play cancellation paths - WebstaurantPlus is managed through the web account and the company provides no documented app-store cancellation route.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel subscription via Manage Subscription (web) | No prorated refund; benefits until next renewal | Low (self‑service), but no partial refund |
| Cancel an order after placing (contact customer service) | Possible refund depending on status; restocking/cancellation fees may apply; shipping non‑refundable | Medium - High (time‑sensitive; fees and outcomes vary) |
| Attempt via App Store / Google Play | No documented path or policy - WebstaurantPlus managed via web account | High / Unknown (not supported in public docs) |
After cancelling
After you cancel, keep copies of confirmation screens or emails that show the cancellation date and the next renewal date. If you cancelled an order, monitor your account and payment method for any refunds or restocking charges and save correspondence with customer service. For policy details and to start cancellation or returns, consult the WebstaurantPlus FAQ and the site policies: WebstaurantPlus FAQ and WebstaurantStore policies. If you need to escalate a formal dispute from Canada, preserve all documentation and consider seeking advice under your provincial consumer-protection framework.
Address
The WebstaurantStore, Inc., 40 Citation Ln, Lititz, Pennsylvania 17543, United States. If you choose to send formal written correspondence, sending by registered mail and keeping proof of delivery is recommended.