Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Yorkshire Water
Yorkshire Water Services Ltd, PO Box 52
BD3 7YD Bradford
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Yorkshire Water service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Yorkshire Water: Easy Method
What is Yorkshire Water
Overview
Yorkshire Water is a UK-based water and wastewater services company that provides water supply and sewerage services across Yorkshire and parts of northern England. It operates customer accounts and billing in British pounds (GBP) under UK regulatory frameworks rather than as a subscription service through app stores.
How to cancel Yorkshire Water
- Use the online "Close an account" form on the Yorkshire Water website (appropriate when you are moving home or selling a property): Yorkshire Water - Get in touch. This is the primary and recommended method.
- If you prefer, contact Yorkshire Water customer services by phone or web contact form to confirm account closure and final billing details; note that they do not operate cancellations via the App Store or Google Play.
- For a written instruction (recommended if you need proof), send a signed cancellation/closure letter - by registered post where available - to Yorkshires’s postal address: Yorkshire Water Services Ltd, PO Box 52, Bradford, BD3 7YD. Sending by registered mail (or equivalent tracked service) is recommended to retain proof of delivery.
What happens when you cancel
When you close your Yorkshire Water account they will arrange a final bill based on your last meter reading or an assessed final bill if a reading is not provided. Your account will be closed for billing purposes; access to online account features tied to that account will end. If there is a credit balance you can request a refund. Yorkshire Water keeps records of accounts and transactions in line with its policies and regulatory obligations; if you have specific data-deletion requests or queries about what they retain, contact their customer services to discuss your options.
Will I get a refund?
Yorkshire Water will refund mistaken Direct Debit payments and credit balances when you ask. Mistaken Direct Debit payments should be refunded within 5 working days; if they fail to refund within that time the company’s Guaranteed Standards Scheme provides for compensation (typically a set amount, for example £20, plus an additional £20 if not paid within 10 working days). The same 5-working-day expectation applies to refunds of customer credit balances when requested. There is no general 14-day cooling-off or consumer-subscription-style refund period applicable simply because Yorkshire Water is a utility provider operating under UK rules rather than consumer subscription laws.
Yorkshire Water plans and pricing
| Plan / Service | Price (GBP) | Notes |
|---|---|---|
| Domestic water and sewerage charges | Varies | Charges set for UK customers in GBP; no Canadian pricing available |
Your consumer rights in Canada
If you are in Canada and dealing with a foreign (UK) utility account, local Canadian consumer-protection rules generally do not change the terms governed by the supplier’s contractual and jurisdictional rules. Provincial consumer protection agencies (for example, those in Ontario, British Columbia, Quebec, etc.) regulate businesses operating in their province and can advise on general consumer rights, but enforcement against a UK utility may be limited. For UK-specific guarantees, Yorkshire Water follows the Guaranteed Standards Scheme (GSS) for prompt responses, refunds for mistaken Direct Debits and other regulated standards; if you need assistance from Canada, consider contacting your provincial consumer office for advice on cross-border disputes and what remedies are realistically available.
Customer experiences
Customer reviews are mixed. Many customers praise Yorkshire Water staff for helpfulness and professionalism and find the online account tools convenient for tasks such as closing an account after selling a property. However, some customers report problems with estimated billing instead of accurate meter reads, difficulty entering monthly meter readings via the portal, and occasional serious service failures or poor communication. Overall, experiences vary by case and the nature of the enquiry or service issue.
Documentation checklist
- Account number and customer name
- Service address and forwarding address (if moving)
- Date of move or sale and final meter reading (if available)
- Proof of sale / tenancy change or ID as required
- Bank details or instructions for refund of credit balances
- Preferred contact telephone and email
Common mistakes
Customers commonly forget to provide a final meter reading, which can lead to estimated final bills and delays in getting an accurate final charge or refund. Another frequent error is assuming app-store subscription cancellation applies - Yorkshire Water does not cancel accounts via App Store or Google Play. Not requesting a refund of a credit balance explicitly, or not sending sufficient proof (for example, proof of move or new occupier details), also causes avoidable delays. When sending postal instructions, failing to use a tracked or registered service can result in lack of proof if a dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online "Close an account" form | Refunds of credit balances available on request; mistaken Direct Debits refunded within 5 working days (with GSS compensation if delayed) | Low - straightforward and usually quickest |
| Phone or web contact with customer services | Same refund policy applies; may require evidence and follow-up | Medium - depends on call wait times and verification |
| Postal letter (registered/tracked recommended) | Same refund policy applies; provides written proof of instruction | Medium - slower but useful for formal proof |
After cancelling
Keep copies of all communications, meter readings, final bills and any proof of posted letters or registered delivery receipts. If you are owed a refund and it is not received within the 5 working days expected for mistaken Direct Debits or refund requests, escalate to Yorkshire Water’s complaints procedure and reference the Guaranteed Standards Scheme. Useful pages: the account contact/closure page Yorkshire Water - Get in touch and the customer charter outlining standards and refund timings Yorkshire Water - Customer charter. If you are in Canada and need advice on cross-border consumer issues, contact your provincial consumer protection office for guidance on next steps.
Address
Yorkshire Water Services Ltd, PO Box 52, Bradford, BD3 7YD