Cancellation 123Loadboard: Easy Method

What is 123Loadboard

123Loadboard is a load-search and freight-matching service for carriers, owner-operators and freight brokers. It provides market-rate data, fuel prices, border wait times and account support to help carriers find loads and manage routing and pricing decisions.

How to cancel 123Loadboard

• Use 123Loadboard’s cancellation assistant (web interface) - this is the required method regardless of whether you signed up via the App Store, Google Play or the website. Do not rely on app-store cancellation mechanisms for 123Loadboard subscriptions. If you have trouble accessing the online assistant, contact 123Loadboard support for guidance and keep records of every contact attempt.
• Timing: If you are on a trial, submit cancellation at least 24 hours before the trial ends to avoid auto‑renewal. For regular paid subscriptions, provide notice at least 3 days before the renewal date if on a paid term. Cancellations are effective on the date received and your access continues through the current billing cycle.
• For extra proof, send a registered letter (recommended) to the company’s Canada address (see Address section). Keep copies/screenshots of the cancellation assistant confirmation, emails, and postal receipts.

What happens when you cancel

Cancellation becomes effective on the date 123Loadboard receives your cancellation request. You will retain service through the end of your current billing cycle; the account is not prorated beyond that date. Any fees already collected prior to cancellation remain non‑refundable, and account access typically stops at the end of the paid period. Retain any confirmation you receive from the cancellation assistant as proof of the cancellation date and terms.

Will I get a refund?

123Loadboard’s stated policy is that it does not issue refunds under any circumstances; fees paid - including fees charged after a trial converts to a paid subscription - are non‑refundable. For annual memberships terminated early, the company assesses an early termination fee: generally $45 USD per remaining month up to a maximum stated amount (noted as $360 USD in Quebec‑specific terms) or up to 10× the monthly rate under general terms. Because the published policy states no refunds, you should expect fees already charged to be retained.

123Loadboard plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province. Quebec’s consumer protection framework includes a 14‑day right of withdrawal for certain digital goods and may provide remedies not reflected in a supplier’s stated “no refund” policy. 123Loadboard’s Terms specify that Quebec law can apply in certain situations; that means Quebec residents may have statutory rights that override a vendor’s declared no‑refund policy. If you believe a policy conflicts with provincial protection (for example, an excessive early‑termination penalty or denial of a statutory right of withdrawal), consult provincial consumer protection resources or a legal advisor for remedies available in your jurisdiction.

Customer experiences

Reviews are mixed. Positive feedback highlights accurate market rates, up‑to‑date fuel and border information, and helpful, knowledgeable account managers. At the same time, several users report difficulty cancelling - including invalid phone numbers, unresponsive email support, and claims that refunds are denied even when trials were unused. Some owner‑operators report lower load volumes compared with competitors, which led them to cancel for business reasons.

Documentation checklist

• Account email and username, subscription start and renewal dates, and billing receipts.
• Screenshot(s) of the cancellation assistant confirmation or any on‑screen prompts.
• Copies of support emails and phone logs (dates, times, names if available).
• Registered‑mail receipt and signed delivery confirmation if you send a postal cancellation.
• Terms of Service or Help Center pages you relied on (save copies or links).

Common mistakes

Common errors include attempting to cancel through the App Store or Google Play instead of the 123Loadboard cancellation assistant, cancelling too late (after the 24‑hour trial cutoff or within the 3‑day renewal window), and failing to keep proof of the cancellation request. Another frequent issue is relying on phone numbers or emails that users report as unresponsive; always record your communications and send registered mail if you need documented proof.

Comparative recap

After cancelling

After you submit a cancellation through the assistant, save the confirmation and keep evidence of the cancellation date and any reference number. Expect access to continue until the end of the current billing cycle. If you believe your statutory consumer rights (for example, Quebec’s withdrawal rights) entitle you to a refund or relief, gather the documentation listed above and contact provincial consumer protection authorities or a legal adviser. Helpful online resources: 123Loadboard’s Terms and Help Center pages and the company contact page.

Useful links (save copies of the pages you rely on): 123Loadboard Terms, 123Loadboard Help Center, 123Loadboard cancellation assistant, 123Loadboard contact.

Address

If you choose to send a registered letter for proof of delivery, use:

123Loadboard - Registered mail recommended
2055 Rue Peel, 11th floor, Montréal, QC, H3A 1V4, Canada