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I hereby notify you of my decision to terminate the contract relating to the 123Rf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 123Rf: Simple Process
What is 123Rf
123Rf is a stock content marketplace that sells images, vectors, video clips and related creative assets by subscription, credit packs or on-demand packs. It offers both metered (credit or monthly quota) and unlimited (PLUS) plans, together with AI tools and different license levels, and provides account-based management for subscriptions and downloads.
How to cancel 123Rf
- Web (123rf.com): Sign in to your account, go to Account Settings or Subscription/Billing, locate the active subscription and select the option to cancel or turn off automatic renewal. The subscription will continue until the end of the current billing period; any unused allocation may be forfeited. Keep screenshots of the cancellation confirmation and the date shown in your account.
- App Store / Google Play purchases: If you subscribed through Apple or Google, you must cancel via your Apple ID / App Store subscriptions or Google Play subscriptions; these platforms control billing and refunds for in‑app subscriptions.
- If you cannot cancel online, contact 123RF customer support by the email associated with your account and include your order number and account details; for formal notices you may send registered mail to the corporate address.
What happens when you cancel
When you cancel a 123Rf web subscription the automatic renewal is stopped but the subscription remains active until the end of the current paid billing period. You will typically retain access to downloads and account features until that date, after which access tied to the subscription ends. Any unused download allocation from the cancelled plan is generally forfeited on termination. Account data, such as download history and invoices, normally remains accessible in your account unless you request deletion per 123RF’s data policies.
Will I get a refund?
For web purchases 123RF’s stated policy is: a full refund is available within 14 days if no downloads have been made. After 14 days, if no downloads occurred, a 50% cancellation fee may apply. If you have made partial downloads, 123RF may apply a price adjustment at its discretion. For certain annual or PLUS annual/monthly plans, 123RF’s policy indicates no refund is available at any time during the subscription and cancellation may trigger a price adjustment based on savings received. If you purchased through the App Store or Google Play, refunds and cancellations are governed by Apple’s and Google’s policies respectively, and you must request refunds through those platforms.
123Rf plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| PLUS (Unlimited downloads) | US$29.00/month | Monthly | Unlimited downloads, AI tools, Standard license, $5k liability cap |
| PLUS (Annual) | US$200.00/year | Annual | Same features as PLUS month-to-month |
| PLUS Business | US$59.00/month | Monthly | Unlimited downloads, offline use allowed, $25k indemnity |
| Premium 20/month | US$31.00/month | Monthly | 20 downloads/month, Standard license |
| Premium 50/month | US$47.00/month | Monthly | 50 downloads/month |
| Premium 150/month | US$79.00/month | Monthly | 150 downloads/month |
| Premium 350/month | US$111.00/month | Monthly | 350 downloads/month |
| Credits - 50 credits | US$39.60 (one-time) | One-time | Access to all media types; Standard/Extended license |
| Credits - 100 credits | US$69.20 (one-time) | One-time | Access to all media types; Standard/Extended license |
| On‑Demand Packs - 100 images | US$299.00 (one-time) | One-time | 100 images; approximate cost per image ~US$2.99 |
Your consumer rights in Canada
Under Canadian consumer protection regimes, buyers of digital goods may have the right to cancel or obtain refunds within a short statutory period if the goods are unused; 123RF’s policy of a full refund within 14 days when no downloads were made aligns with that principle. However, 123RF’s increasingly restrictive rules after 14 days and blanket no‑refund provisions for certain annual plans could be at odds with provincial statutes in some circumstances, depending on how the purchase was made and local consumer law. Purchases made via Apple or Google are governed by those platform policies and may follow different refund procedures.
Customer experiences
User feedback is mixed. Many users praise 123RF for a user-friendly interface, easy browsing, a large selection of high-quality images and competitive pricing. Positive comments note smooth navigation and good value for certain plans. Conversely, some users report problems with trial handling and refunds - complaints include charges occurring before a trial’s advertised end and difficulty obtaining refunds. Others have raised concerns about customer service responsiveness and about the usefulness or consistency of AI-generated images. App-store related subscription issues are also reported, where platform billing flow complicates cancellations or refunds.
Documentation checklist
- Account email and username; order or invoice number; subscription plan name and start date
- Payment receipts or credit card statement showing the charge
- Screenshots of subscription page, cancellation confirmation, and any relevant in‑account dates
- Download history (showing whether downloads were made) and any license receipts
- Support ticket IDs, emails exchanged with 123RF support, and date/time stamps
Common mistakes
A common mistake is assuming cancelling will immediately stop access or trigger an immediate prorated refund; in reality, automatic renewal is usually turned off but the subscription continues until the end of the billing period and unused allocations may be forfeited. Another frequent issue is attempting to cancel via the website when the subscription was purchased through Apple or Google - those must be cancelled through the respective app store. Failing to keep confirmation screenshots, order numbers or download records makes resolving refund disputes harder. Lastly, misunderstanding annual or promotional savings can lead to surprised expectations about eligibility for refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (123rf.com via Account Settings) | Full refund within 14 days if no downloads; after 14 days 50% fee may apply; partial downloads = price adjustment at company discretion; annual/PLUS plans often no refund | Low - Medium: cancellation via account settings is straightforward, but refund eligibility is conditional and may require support follow-up |
| Apple App Store | Refunds handled by Apple under App Store policy; 123RF does not directly control billing | Variable: must use Apple ID subscription settings and Apple support; outcome depends on Apple’s review |
| Google Play | Refunds handled by Google Play policy; 123RF does not directly control billing | Variable: cancel via Google Play subscriptions and request refund through Google; outcomes vary |
After cancelling
After you cancel, keep your cancellation confirmation and any related emails or screenshots until the billing period ends and any refund issues are resolved. If you need a refund or dispute a charge, open a support ticket with 123RF including the documentation checklist items above, and if you purchased via Apple or Google, submit the refund request through their support channels. For guidance on platform cancellations: see Apple’s subscription support at Apple - manage subscriptions and Google Play at Google Play - cancel subscriptions. For 123RF account and support information, visit 123rf.com. For general Canadian consumer protection information, see Government of Canada - Consumer protection.
Address
For formal notices or registered correspondence you may use the corporate mailing address:
123RF LLC
220 N Green Street, 2nd Floor
Chicago, Illinois 60607, USA
It is advisable to send important notices by registered mail with return receipt (for example: raccomandata A/R or equivalent) and to retain proof of posting and delivery.