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Cancellation service #1 in Canada
Hike Vpn is a VPN service offered by the Hike company that provides encrypted internet connections and IP masking to users. The service is governed by Hike’s Terms of Use and is available to customers who sign up through Hike’s website or via mobile app stores.
If you cancel, your termination typically takes effect at the end of your current paid period - you will generally retain access until that date. If you cancel within the 14‑day period and meet the written‑notice requirement, you may be eligible for a full refund (see refund section). Hike’s terms state there is no refund for unused time after the 14‑day window unless Hike terminates the service without cause, in which case the unused portion is refunded. Check Hike’s privacy policy for details on account and data retention after cancellation.
Under Hike’s Terms of Use, a full refund is available only if you cancel within 14 days of the Effective Date by providing written notice (for example, emailing [email protected]). After that 14‑day period, refunds are not provided unless Hike materially breaches the agreement or Hike terminates the service without cause, in which case any unused portion may be refunded. If you subscribed through the Apple App Store or Google Play, refund requests are generally handled by the store - you must follow the store’s refund procedures.
| Plan | Price | Billing Period |
|---|---|---|
| Basic / Standard / Premium | Varies | Varies |
Canadian consumer protection laws vary by province and can provide additional rights beyond a company’s stated terms. Some provinces have statutory cancellation or cooling‑off rules for certain transactions; a common commercial practice is a short statutory rescission period, but Hike’s terms do not reference statutory Canadian rights and rely on the company’s own 14‑day refund rule. If you believe provincial law applies or you have been misled, you may seek remedies through provincial consumer protection offices, your payment provider (credit card/ bank), or small claims courts. This summary is informational and not legal advice - contact a consumer protection office or legal professional for case‑specific guidance.
Available online reviews are mixed and may refer to different products or vendors using the Hike name (for example, some high TrustScore listings apply to a 'Hike POS' product, not a VPN). Reported issues in broader Hike listings include payment failures, browser compatibility problems, and refund difficulty - but these reports may not pertain to Hike Vpn specifically. Verify that reviews reference Hike Vpn (the VPN service) and not other Hike products before relying on them.
Common errors include attempting to cancel an App Store or Google Play subscription through the vendor’s website (you must cancel through the store), missing the 14‑day window if you want a full refund, failing to keep a copy of your cancellation notice or confirmation, emailing the wrong support address, and assuming online reviews for other Hike products apply to Hike Vpn. Also, customers sometimes request a refund for unused time after the 14‑day period even though Hike’s terms disallow refunds except in limited cases.
| Method | Refund | Difficulty |
|---|---|---|
| Website cancellation within 14 days (written notice) | Full refund | Low |
| Website cancellation after 14 days | No refund (unless Hike terminates or breaches) | Medium |
| Apple App Store / Google Play subscription | Depends on store refund rules (store handles refunds) | Medium - High |
| Hike terminates service without cause | Unused portion refunded | Low |
After cancellation, keep your confirmation email or ticket ID and monitor your account and payment method for any further charges. If you need to request the 14‑day refund, send written notice to [email protected] promptly and retain copies. For App Store or Google Play subscriptions, follow these pages for cancellation and refund help: Manage subscriptions on your iPhone or iPad (Apple) and Cancel subscriptions on Google Play. For Canadian consumer guidance, see resources such as the Government of Canada’s consumer pages or your provincial consumer protection office (for example, Office de la protection du consommateur (Québec)).
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.