Cancellation 1800Accountant: Easy Method

What is 1800Accountant

1800Accountant is an online accounting and tax-service provider that offers subscription plans combining access to a client portal, bookkeeping or tax-preparation services, and assigned accounting professionals. Plans and pricing are published in U.S. dollars and services include year‑round tax advice, bookkeeping, and financial reporting depending on the plan.

How to cancel 1800Accountant

• Submit written notice. Acceptable written methods are: email to [email protected], cancellation through your 1800Accountant Client Portal, or a mailed letter to 1800Accountant’s billing address (see Address section below). To create the strongest evidence of delivery, send mailed notices by registered mail (e.g., raccomandata A/R) and keep the tracking/receipt.
• If your subscription was set up through the Apple App Store or Google Play, cancel that subscription directly through the App Store / Google Play account settings; apps managed by those platforms are controlled by those stores’ procedures. See Apple or Google support for step‑by‑step cancellation instructions.
• Keep copies of your written cancellation (sent message, portal confirmation, or registered mail receipt) and any reply from 1800Accountant. Cancellations take effect at the next billing cycle; services already delivered (for example, a tax filing already completed) cannot be canceled retroactively.

What happens when you cancel

When you cancel by the required written method, the cancellation will take effect at the start of your next billing cycle; you will not typically lose access immediately unless the account is terminated for breach. Access to the client portal and any ongoing services ordinarily continues through the end of the paid billing period. Work already performed (such as tax filings completed before cancellation) is not undone and charges for services already delivered remain due.

Data retention and access after cancellation depend on 1800Accountant’s data policies; obtain and download copies of your financial records and tax returns before the account access ends. Keep written confirmation of the cancellation date and any end‑of‑service instructions from 1800Accountant.

Will I get a refund?

Refund eligibility follows 1800Accountant’s stated policy: monthly and quarterly fees are non‑refundable prior to cancellation and are not prorated; if a refund is issued it is usually applied in the next billing cycle. Annual, bi‑annual, and one‑time service fees may be up to 90% refundable only if you request a refund within 30 days of the initial purchase, subject to deductions for services already rendered. After 30 days those prepaid fees are generally non‑refundable. Prepaid services expire after one year and are non‑refundable.

Additionally, 1800Accountant’s terms state that no refunds are allowed if the customer breaches the agreement; the customer typically has 14 days to remedy a breach after written notice to avoid termination without refund. If you believe the company’s refund denial is unfair or inconsistent with Canadian consumer protection rules, you can pursue dispute options (see the consumer rights section).

1800Accountant plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer protection laws that require fair business practices and mandatory disclosures. Distance sales and digital subscription contracts may be subject to cooling‑off rights or rules against unconscionable contract terms, depending on the province and the transaction specifics. A stated “no refund” term or a requirement that cancellation be made only by written notice can be enforceable, but may be challengeable if it conflicts with provincial law or is deemed unfair or misleading.

If you believe 1800Accountant’s terms are unfair or have not honored a lawful cancellation or refund, you can: file a complaint with your provincial consumer protection office, raise a dispute with your credit card issuer (chargeback), or contact the Financial Consumer Agency of Canada for guidance. Keep documentation of your cancellation request and any correspondence when pursuing a complaint.

Customer experiences

Public reviews are mixed. Many Trustpilot reviewers praise knowledgeable, patient, and professional staff, reporting a clear and supportive experience with tax consultations and pricing transparency. At the same time, numerous consumer complaints posted on review sites and forums describe problems: difficulty cancelling, slow or unresponsive communications, unexpected reactivation of accounts without consent, aggressive upselling, and refusals to refund after the 30‑day window. These mixed reports suggest you should document every interaction and follow the written cancellation process closely.

Documentation checklist

• Account name, email, client ID or subscription ID; plan name and billing dates; purchase receipts or invoices; screenshots of account settings and billing; copies of the written cancellation (sent email, portal confirmation, or registered‑mail receipt and tracking); any replies from 1800Accountant; records of services delivered (e.g., tax filings) and dates; credit card statements showing charges; and any breach or termination notices received.

Common mistakes

Common errors include: assuming a phone call cancels the subscription (the terms require written notice), failing to retain proof of the cancellation request, delaying the cancellation beyond a refund window (for annual or one‑time fees), and not checking whether the subscription was created through the App Store or Google Play (in which case cancellation must be done through that store). For example, users who only call and do not follow up in writing may find the subscription continuing or being reactivated.

Comparative recap

After cancelling

After you submit written cancellation, keep all confirmations and download your financial and tax records before access ends. If you do not receive confirmation within a few business days, resend the cancellation in writing and retain delivery evidence. If your refund request is denied and you believe that denial violates Canadian consumer protection laws or was improperly handled, you can: contact your provincial consumer protection office, file a complaint with the Financial Consumer Agency of Canada (FCAC), or initiate a chargeback through your card issuer. For App Store / Google Play issues, follow Apple or Google support pages for refunds and subscription disputes: Apple subscriptions and Google Play subscriptions. Keep records of all steps taken to strengthen any complaint or dispute.

Address

Mail written cancellation to:

1800Accountant
260 Madison Avenue, Suite 1001
New York, NY 10016
United States