Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the 7 Cups service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation 7 Cups: Easy Method
What is 7 Cups
7 Cups is an online mental-health and emotional-support platform that connects users with volunteer listeners, paid licensed therapists, and self-help resources through apps and a website. It offers free peer support and paid upgrades that add access to professional therapy and premium features.
How to cancel 7 Cups
- App Store (iOS): Open Settings → [your name] → Subscriptions → find "Seven" (or "7 Cups") → tap Cancel. If the subscription shows "Expires" with a date, it is already set to not renew. 7 Cups cannot cancel App Store subscriptions for you.
- Google Play (Android): Open the Google Play Store → Menu → Subscriptions → locate "Seven" (or "7 Cups") → tap Cancel Subscription. 7 Cups cannot cancel Google Play subscriptions for you.
- Web / PayPal / Gift card: If you purchased on the 7 Cups website with PayPal, sign in to your PayPal account → Settings → Payments → Manage pre‑approved payments → find 7 Cups → Cancel. For gift‑card purchases, sign in to the 7 Cups website and manage under Profile → Gift Cards. Cancellations typically take effect at the end of the current billing cycle.
What happens when you cancel
When you cancel a paid subscription, automatic renewal stops and you retain access to any paid features until the end of the current billing period. Cancellations made through app stores are handled by Apple or Google; if your subscription page shows an expiration date, it will not renew. 7 Cups states it cannot cancel platform (App Store/Google Play) subscriptions on your behalf. Account data and messaging retention policies are governed by 7 Cups’ privacy terms - check your account settings or their privacy policy for details.
Will I get a refund?
7 Cups’ stated policy is that it does not provide refunds for payments already made once the billing cycle has begun. That means typical cancellations stop future charges but do not refund the current period. However, Canadian consumer‑protection rules (see next section) can create additional rights: you may be entitled to a refund in some circumstances, especially within statutory cooling‑off periods or where laws require it. If you believe you qualify for a refund, contact 7 Cups support, your payment provider (Apple, Google, PayPal, your bank), and your provincial consumer protection office.
7 Cups plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Monthly Upgrade (USD) | US$~17.99 | Monthly | Upgrade to access licensed therapists; starts around US$17.99 |
| Yearly Upgrade (USD) | US$~129.99 | Annual | Annual upgrade to access licensed therapists |
| Forever (One-time) (USD) | US$~399.99 | Lifetime | One-time payment for permanent upgrade access |
These prices are displayed in U.S. dollars on the Canadian App Store listing; the App Store may convert them automatically to CAD using its pricing tiers and current exchange rates. Exact Canadian dollar amounts are not listed here.
Your consumer rights in Canada
Under Canadian consumer‑protection rules, consumers may have a statutory right to cancel certain online or digital purchases within a short cooling‑off period (commonly 14 days) and obtain a full refund if they have not used the service. Provincial rules vary and Quebec has particularly protective laws for digital purchases. If 7 Cups’ published policy conflicts with provincial consumer‑protection law, provincial rights may prevail. If you believe your statutory rights apply, document your purchase and contact 7 Cups, the payment platform, and your provincial consumer protection office for remedies.
Customer experiences
Reported customer experiences are mixed. Some users successfully cancel through the App Store, Google Play, PayPal, or the website without issue. Other reported complaints include difficulty cancelling, unexpected charges continuing after cancellation, slow or opaque responses from customer service, and unresolved refund requests. A few users describe repeated billing attempts despite little or no use of the service. These reports suggest keeping careful records of cancellations and confirmations.
Documentation checklist
- Purchase receipt or order confirmation (email)
- Subscription page screenshot showing active subscription or expiration date
- Proof of cancellation (screenshots, emails, or app store subscription page showing "Expires")
- Payment details (last 4 digits of card, PayPal transaction ID)
- Copies of communication with 7 Cups support and any registration/tracking for mailed letters
Common mistakes
Avoid assuming 7 Cups can cancel platform subscriptions for you - many users try to contact 7 Cups and expect them to stop Apple/Google renewals when those must be cancelled in the device/store settings. Another common mistake is waiting until after a renewal, then requesting a refund without keeping evidence of non‑use; providers often deny refunds once the billing period has started. Also, not saving confirmation screenshots or emails removes key evidence if billing disputes arise.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No from 7 Cups; refunds handled by Apple per their policies and Canadian law may apply | Low - cancel in device Settings; obtaining refunds may require contacting Apple |
| Google Play (Android) | No from 7 Cups; refunds handled by Google per their policies and Canadian law may apply | Low - cancel in Play Store Subscriptions; refund requests go through Google |
| Web / PayPal / Gift card | No from 7 Cups for charges already incurred; PayPal or your bank may assist; Canadian consumer law may create refund rights | Medium - cancel via PayPal or 7 Cups site; disputes may require more documentation |
After cancelling
After you cancel, save any confirmation or screenshots that show the subscription is set to expire. If you need a refund or see unexpected charges, contact the platform used for purchase first (Apple, Google, PayPal, or your card issuer), then 7 Cups support if needed. If the provider refuses a refund you believe you are entitled to under Canadian law, contact your provincial consumer protection office for guidance. Useful pages: 7 Cups main site, Apple subscriptions support, Google Play subscriptions help, PayPal account settings, and federal/provincial consumer pages (links below).
Helpful links:
7 Cups | Apple: cancel subscriptions | Google Play: cancel subscriptions | PayPal: settings | Government of Canada: consumers | Office de la protection du consommateur (Quebec)
Address
If you prefer to send a written cancellation, send it by registered mail / raccomandata A/R to ensure delivery confirmation. Address:
PO Box 5607
San Jose, CA 95150
United States