Cancellation Isu: Easy Method

What is Isu

Overview

Isu (International Skating Union) refers here to the ISU mobile apps and event services that provide live results, rankings, videos and event information for skating disciplines. The official ISU apps and the new unified mobile app offer news, personalized feeds and skater content for fans and participants.

How to cancel Isu

Because ISU's official mobile apps listed for Canada are free to download and do not appear to include paid subscriptions, "cancellation" most often means stopping notifications, deleting an account/profile (if you created one), removing the app from your device, or asking ISU to delete your user data. For paid event registrations or any purchase made through a third party (ticketing, event entry fees, in-app purchases), cancellation and refund paths vary and usually follow the merchant or app store policies.

• Stop push notifications and remove the app: open the ISU app settings or your device settings → Notifications → turn off; then uninstall the app from your device.
• Request account or data deletion: sign in to the app or ISU website, look for an account or privacy section and submit a deletion request; if unavailable, contact ISU support by email or post (see address below) requesting account deletion and confirm what data will be removed.
• If you paid for an event, an in-app purchase or a third-party service, contact the vendor or the app store (Apple/Google) for cancellation and refund steps and keep receipts.
• If you prefer formal notice, send a registered letter with return receipt (A/R) to the ISU headquarters in Rome requesting cancellation/data deletion and keep the tracking and receipt as proof.
• Keep copies of all correspondence, receipts and screenshots until the matter is resolved.

What happens when you cancel

If you simply uninstall the ISU app or disable notifications, you will stop receiving updates and push messages, but any account or profile data you created may remain on ISU servers until you request deletion. For paid services handled outside the free ISU apps (for example event entries or ticketing), cancellation may stop future access to event participant areas or benefits but does not automatically trigger a refund - refunds follow the organiser's terms.

Account deletion requests may take time to process; ISU or the app operator should inform you how long they retain data, and they may keep certain information where required by law (e.g., accounting or legal retention obligations). If payments were made through Apple App Store or Google Play, subscriptions or purchases may also need to be cancelled via your app store account to prevent future charges.

Will I get a refund?

Because the verified ISU apps for Canada are free to download and use, most users will not have paid subscriptions to refund. Refunds are only possible where a payment was actually taken - for example event registration fees, merchandise purchases, or in-app purchases. In those cases you must follow the payment provider's or merchant’s refund policy. For App Store/Google Play purchases you can request a refund through Apple or Google; for credit card or bank payments you can contact your bank or card issuer to discuss chargeback or dispute options if refund negotiations fail.

Isu plans and pricing

Your consumer rights in Canada

Canadian consumer protection for digital goods and services is governed by a mix of federal and provincial rules. Provinces have consumer protection laws that can apply to unfair practices, misleading representations and contract terms. Where a paid service or product is involved, you may be entitled to a refund or remedy if the service does not match its description or was misrepresented.

For purchases via app stores, Apple and Google have their own refund processes and policies; you can request refunds through their support channels. If you paid by credit card, you may also have chargeback rights through your issuer. For persistent problems, you can contact your provincial consumer protection office or the federal Competition Bureau for guidance on misleading or deceptive practices.

Customer experiences

User reports are mixed and depend on what aspect of ISU services they used. Many fans appreciate that the official apps provide timely live results and free access to rankings and news. For participants, event information delivered through ISU Events is often useful but some users report difficulties contacting event organisers or delays in account/data removal.

Where payments are involved (tickets, entries or merchandise), experiences vary by vendor - some users receive prompt refunds from organisers or app stores, while others face longer disputes and must rely on bank chargebacks or formal complaints to consumer protection bodies.

Documentation checklist

• Account username/email, screenshots of account settings, and dates you requested cancellation or deletion.
• Receipts or invoices for any payments (event fees, in-app purchases, ticketing), bank or card transaction records, and app store purchase receipts.
• Copies of emails, support tickets, or postal Registered A/R correspondence (tracking number and return receipt).
• Screenshots of app settings showing subscription status or notifications, and any terms or refund policy text you relied on.

Common mistakes

A frequent mistake is assuming uninstalling the app cancels an account or removes stored data - uninstalling only removes the app from your device; you must request account deletion if you want data removed from servers. Another common error is not cancelling subscriptions via the app store; if a paid subscription was set up through Apple or Google, cancelling in the ISU app may not stop future billing - you must cancel in your App Store/Google Play subscriptions.

People also sometimes miss deadlines or terms for event refunds (for example change/cancellation deadlines). Finally, failing to keep receipts or proof of correspondence makes disputes harder to resolve - always document every step and retain evidence.

Comparative recap

After cancelling

After you remove the app or request cancellation/deletion, monitor your email and bank statements for any lingering charges. If you waited for a response, follow up with ISU support or the event organiser if you haven’t received confirmation within a reasonable period (typically 14 - 30 days). If you need to escalate, contact your payment provider or your provincial consumer protection office.

Helpful links: ISU official site: https://www.isu.org. Apple support for refunds and subscriptions: Apple subscriptions & purchases (Canada). Google Play refund help: Google Play refunds. Canada Competition Bureau: https://www.competitionbureau.gc.ca. For provincial consumer protection contact details, search your province’s consumer affairs office (e.g., Ontario, BC, Quebec) or visit the federal Office of Consumer Affairs: https://ised-isde.canada.ca/site/oca-bc/en.

Address

For formal or registered postal communications (recommended when you need proof of delivery):

ISU Headquarters
Via Angelo Poliziano, 51, 00184 Roma, Italia