Usługa rozwiązania Nr 1 w United States
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Actitech.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancellation Actitech: Easy Method
What is Actitech
Actitech Limited is a company that appears in association with a number of fitness and productivity mobile apps and subscription services (examples found in public reports include app names such as FitCoach, Yoga‑Go and Muscle Booster). It also offers CRM and business plans marketed under the Act! brand via resellers and cloud/desktop product tiers in Canada.
Publicly available materials and user reports show a mixture of app‑store billed subscriptions and direct billing/payment‑provider arrangements; Actitech does not appear to publish a clear, standardized refund guarantee in its customer‑facing documentation.
How to cancel Actitech
- iOS (App Store): On your iPhone go to Settings → tap your name → Subscriptions (or open the App Store and tap your profile if not visible in Settings) → find the Actitech‑related app (e.g., FitCoach, Yoga‑Go, Muscle Booster) → tap Cancel Subscription. If no cancel option appears, the subscription is already cancelled. See Actitech/iOS guidance reported at txgenco.com.
- Android (Google Play): Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select the Actitech‑related app → tap Cancel subscription and confirm. See linked guidance at txgenco.com.
- PayPal billing: Log in to PayPal → Settings (gear) → Payments → Manage automatic payments → locate Actitech Limited and cancel the automatic payment profile.
- Direct/account support: Check your Actitech online account for a cancellation option, contact Actitech support by email or phone to request cancellation, or submit written notice. Reports indicate Actitech typically treats cancellations as effective immediately for free trials and at period end for paid periods.
- Registered mail (recommended for proof): If you need a paper trail, send a written cancellation request by registered or certified mail to the company address (see Address section below) so you have delivery and receipt proof.
What happens when you cancel
Cancelling a subscription through the App Store or Google Play stops future auto‑renewals but generally does not refund past billing unless you request a refund separately. If you cancel during a free trial the trial typically ends immediately; if you cancel a paid subscription most services continue until the end of the already‑paid period.
When you cancel a direct account or request cancellation from Actitech, expect similar behavior: immediate termination of trial access, and paid subscriptions commonly remain active until the end of the paid term. Data retention and account deletion practices are not well documented publicly; download or back up any personal data before cancelling if you need it.
Will I get a refund?
Actitech does not publish a clear statutory 14‑day cooling‑off or broad refund guarantee in its public customer service or terms pages. That means refunds are not guaranteed by Actitech itself in available documentation.
Exceptions exist: some users report receiving refunds or special accommodations (in at least one report a one‑year free subscription) after disputing charges through PayPal. App Store and Google Play each provide their own refund/reporting processes and may grant refunds through "Report a Problem" (App Store) or Google Play purchase support when the platform determines a refund is appropriate.
If you believe a charge was unauthorized, unclear, or the result of a trial conversion you did not intend, file an early dispute through the payment provider you used (App Store, Google Play, PayPal, or your credit card issuer) and keep documentation of dates, screenshots, and correspondence.
Actitech plans and pricing
| Plan | Price (CAD) | Period | Features (summary) |
|---|---|---|---|
| Act! Premium Cloud (Cloud Only) | C$30.00 / user | Monthly (billed annually) | Cloud CRM, basic marketing automation, APC Mobile, 15 GB DB storage, auto upgrades, standard support, nightly backups; Canadian hosting available. |
| Act! Premium Cloud (Cloud + Desktop Sync) | C$40.00 / user | Monthly (billed annually) | All cloud features + desktop syncing, API connectivity, auto upgrades, standard support. |
| Act! Premium Desktop (Self‑Hosted) | C$39.00 / user | Monthly (billed annually) | Desktop/self‑hosted CRM, basic marketing automation, API, no storage limits, annual upgrade entitlement, phone/email/chat support. |
| Act! Advantage Standard | C$30.00 / user | Monthly (billed annually) | APC SaaS CRM, standard e‑Marketing (2,500 sends), mobile app, 15 GB storage, appointment & quoting tools, Web API, nightly backup. |
| Act! Advantage Professional | C$45.00 / user | Monthly (billed annually) | Includes APC, professional e‑Marketing (25,000 sends), 25 GB storage, project management, optional Customer Service Portal (extra cost), Web API. |
| Act! Advantage Ultimate | C$60.00 / user | Monthly (billed annually) | Advanced marketing automation (50,000 sends), 35 GB storage, enhanced support, free customer service portal, custom tables, extra AMA domain. |
Your consumer rights in Canada
Consumer protections for digital purchases in Canada can vary by province and by the method of sale (distance selling, unsolicited services, etc.). Some jurisdictions provide a limited cooling‑off period for distance contracts, but there is no uniform, clearly stated 14‑day statutory refund right for all digital subscriptions across Canada that automatically overrides vendor terms.
If you believe a charge was unauthorized or that you were misled, you can pursue remedies through the payment channel you used (App Store, Google Play, PayPal or your credit card issuer) and by contacting provincial consumer protection offices. Keep in mind that when purchases are billed through app stores the store’s policies often determine refunds; when billed directly you must rely on the vendor’s terms and your payment provider’s dispute processes.
Customer experiences
Public reports and community threads show more negative than positive feedback for Actitech‑related apps and billing experiences in Canada. Common themes are unexpected or recurring charges (often following free‑trial conversions), confusion over how to cancel across platforms, reported difficulty in contacting responsive customer support, and inconsistent refund outcomes.
Some users have had success disputing charges via PayPal or the app stores, but refunds appear to be granted inconsistently and often as exceptions rather than per a clear company policy. No verified positive user reviews for Actitech Canada were located in the reviewed sources.
Documentation checklist
- Order receipt or app store purchase record (App Store/Google Play order ID)
- Payment records (PayPal transaction ID, credit card or bank statement entries)
- Screenshots of subscription pages, trial start/expiry dates, and cancellation screens
- Copies of all emails or support tickets and any cancellation confirmations
- Proof of registered/certified mail (tracking and receipt) if you send written notice
Common mistakes
Many users try to cancel within the app but forget that the subscription was billed through the App Store or Google Play - cancelling the app itself does not cancel the subscription with the store. Others assume cancelling in one place (for example PayPal) will automatically cancel an app‑store subscription, which is not always true. Not saving confirmation screenshots or transaction IDs makes disputes harder to resolve. Waiting too long to dispute an unexpected charge reduces the likelihood of a successful refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled via App Store "Report a Problem"; possible but decided by Apple | Moderate |
| Google Play Store (Android) | Refunds handled via Google Play purchase support; possible but decided by Google | Moderate |
| PayPal | Refunds sometimes granted as exceptions via disputes/claim; inconsistent | Moderate - High (varies by case) |
| Actitech account / direct support | No clear published refund policy; refunds not guaranteed and handled case‑by‑case | High |
| Registered mail to company | Does not guarantee a refund but provides proof of cancellation request and may help disputes | Low - Moderate |
After cancelling
After you cancel, monitor your bank, credit card and payment‑provider statements for any further charges. If you are charged again, immediately gather your documentation and open a dispute with the payment provider used for the charge (App Store "Report a Problem", Google Play purchase support, PayPal resolution center, or your card issuer). Keep copies of all correspondence and any cancellation confirmations.
Useful links referenced in public reports and support pages: Actitech customer service (corporate information) actitech.com/customer-service; App Store report page via Apple support (search "report a problem") support.apple.com; Google Play purchases support support.google.com/googleplay; PayPal automatic payments help paypal.com. Community reports and investigations are available at summaries such as spensum.com and terminationexperts.com.
Address
Actitech Limited, 301 West FM 1417, Sherman TX 75092, United States of America.
If you choose to send written notice, use registered/certified mail (proof of posting and delivery) to ensure you have verifiable evidence of your cancellation request.