Cancellation Activecampaign: Easy Method

What is Activecampaign

ActiveCampaign is a cloud-based customer experience automation platform that combines email marketing, CRM, marketing automation, and customer messaging tools. It is commonly used by small and medium businesses to build automated campaigns, manage contacts, and integrate with ecommerce and sales systems.

How to cancel Activecampaign

• Sign in as the Primary Admin to your ActiveCampaign account and go to the Billing & Upgrade page in your account dashboard.
• Select "Cancel my account" and follow the on-screen prompts to proceed through confirmation screens and submit the cancellation request. For step-by-step guidance, see the ActiveCampaign help article: How do I cancel my account?.
• If your plan is "Commit annually, pay monthly," cancellation will take effect at the end of the subscription period; downgrades or plan changes on such contracts typically require contacting ActiveCampaign’s Customer Experience team.
• There is no documentation from ActiveCampaign indicating cancellation via the App Store or Google Play; if you were billed via a mobile app store, contact Customer Experience for guidance on the correct process and billing reconciliation.

What happens when you cancel

When you cancel through the dashboard, your cancellation is recorded and the subscription will either end immediately or at the end of the billing period depending on your plan terms (for example, annual-commit monthly-pay plans remain active until the end of the prepaid period). You will retain access to account features for the remainder of any paid period unless ActiveCampaign specifies otherwise. After the subscription ends, your ability to send campaigns, access premium features, or use seat allocations will cease; account data such as contacts, automations, and historical records may remain stored according to ActiveCampaign’s data retention and privacy policies. If you need a record of your cancellation, save confirmation emails or take screenshots of in-dashboard confirmations.

Will I get a refund?

ActiveCampaign’s published refund policy states that they do not provide partial or full refunds under any circumstances. They recommend using the free trial before subscribing because refunds are not offered once billing begins. If you believe there is a billing error, unauthorized charge, or a service failure that may fall under consumer protection in your province, contact ActiveCampaign support and retain documentation; you may also explore options with your payment provider or consumer protection agencies if needed.

Activecampaign plans and pricing

Your consumer rights in Canada

ActiveCampaign’s terms and published policies apply to users globally, but Canadian consumers may have statutory protections under federal or provincial consumer protection laws (for example, provisions found in provincial consumer protection acts). These laws can provide rights where services are not delivered as promised, where misleading terms exist, or where cancellation and refund procedures are not clearly disclosed. ActiveCampaign’s policies do not explicitly reference Canadian-specific statutory rights, so if you believe a policy conflicts with your provincial protections (for example, Ontario’s Consumer Protection Act or equivalent), consider documenting your case, contacting ActiveCampaign support first, and then seeking advice from your provincial consumer protection office or a legal advisor if necessary.

Customer experiences

Reviews from Canadian users are mixed. Many customers praise ActiveCampaign for strong automation features, CRM integration, ecommerce connectivity, and a modern interface that supports small-business marketing and sales workflows. Conversely, some reviewers have raised concerns about price increases, perceived difficulty downgrading or cancelling plans, a strict no-refund policy, and occasional interface or performance issues. As with most platforms, experiences vary by account complexity, support interactions, and expectations.

Documentation checklist

• Primary Admin login and account email address.
• Billing invoices and subscription details (billing cycle, plan name such as Lite/Plus/Professional/Enterprise).
• Screenshots of the Billing & Upgrade page and any cancellation confirmation screens or emails.
• Records of communications with ActiveCampaign support (ticket numbers, chat transcripts, timestamps).
• Payment method statements (credit card or bank statements showing charges) if you will dispute billing.

Common mistakes

Common mistakes include attempting to cancel from a non‑Primary Admin account (which will not show cancellation options), assuming App Store or Google Play cancellations apply when the provider requires web cancellation through the dashboard, and failing to document cancellation confirmations. Another frequent issue is misunderstanding how annual-commit monthly-pay contracts work - users sometimes expect immediate refunds or immediate termination, but these commitments typically remain active until the end of the committed term. Always confirm your billing cycle and keep copies of confirmation screens or emails.

Comparative recap

After cancelling

Keep copies of your cancellation confirmation, invoices, and any support correspondence. If you need evidence of the cancellation or have a billing dispute, provide these documents to ActiveCampaign support and, if necessary, to your payment provider or provincial consumer protection agency. Helpful resources: ActiveCampaign cancellation instructions (How do I cancel my account?), ActiveCampaign refund policy (Refund Policy), and third‑party review pages for user feedback such as Capterra Canada and Trustpilot Canada. If you have unresolved issues, consider contacting your provincial consumer protection office for guidance.

Address

ActiveCampaign (for formal correspondence): 1 North Dearborn Street, 5th floor, Chicago, IL 60602, USA