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Cancellation service #1 in Canada
Wask Inc is a digital advertising management platform that uses AI-driven recommendations and automation to help businesses create, optimize and report on ads across channels such as Facebook, Instagram and Google. It offers tiered subscription plans for ad accounts, creative tools and performance analytics designed for marketers and small-to-medium businesses.
Wask does not appear to publish a clear, accessible cancellation policy. In typical SaaS practice, cancellation may stop future renewals while access remains until the end of the paid period, but user reports indicate some accounts continued to be charged after cancellation attempts. Data retention and account closure terms are not publicly documented, so expect that account data may be retained unless you request deletion in writing and receive confirmation.
There is no public 14-day refund guarantee or explicit refund policy available for Wask. User reviews report difficulty obtaining refunds and continued billing after cancellation, so refunds are not guaranteed. If you are charged after clearly cancelling, document the cancellation and dispute the charge with your payment provider. You may also file complaints with provincial consumer protection agencies or the Competition Bureau if you believe billing is unauthorized or deceptive.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Starter | approx. C$33.75/month | Monthly | All-In-One Manage, Smart Audience, Smart Advice, Reporting, AI Copywriter, Smart Analytics (USD $25/month) |
| Basic | approx. C$18.90/month | Monthly | 1 Ad Account, Facebook/Instagram/Google Ads, Ad Designer/Publisher, Smart Audience, AutoPilot, A-B Test, Smart Advice, Reporting (USD $14/month) |
| Premium | approx. C$39.15/month | Monthly | 4 Ad Accounts, Premium Templates, Smart Optimize, Smart Audience, AutoPilot, Reporting (USD $29/month) |
| Professional | approx. C$66.15/month | Monthly | 20 Ad Accounts, Premium Templates, Smart Optimize, Smart Audience, AutoPilot, Reporting (USD $49/month) |
| Enterprise | approx. C$236.25/month | Monthly | Custom enterprise-level plan (USD $175/month) |
Canadian federal and provincial consumer protection laws require clear disclosure of cancellation terms for recurring services. Provinces such as Ontario have rules about the right to cancel certain contracts within a statutory cooling-off period and require businesses to provide straightforward cancellation processes. If a company fails to provide accessible cancellation or continues recurring unauthorized charges, those practices could violate provincial consumer protection statutes and may be reported to the relevant provincial agency or the Competition Bureau. Keep in mind remedies vary by province and by whether the subscription was sold through an app store (third-party rules may apply).
Reviews are mixed. Several users praise Wask’s AI-driven ad recommendations and usability, and reviewers on GetApp and Capterra note positive experiences with ad management tools. However, a large body of user feedback on platforms such as Trustpilot and GetApp accuses Wask of deceptive billing practices, difficulty or impossibility of cancelling via the website, continued billing after attempted cancellation, and challenges removing stored payment methods. These complaints point to recurring billing disputes and customer service responsiveness as the most frequent issues.
Common mistakes include assuming that logging into the website is the only way to cancel when the subscription was actually managed through Apple or Google, removing a card without documented cancellation (which may not stop subscription authorization), and failing to keep evidence of cancellation attempts. Another frequent error is relying on unactioned emails or web forms without obtaining written confirmation; without proof, disputes with banks or consumer agencies are harder to resolve.
| Method | Refund | Difficulty |
|---|---|---|
| Wask website / account settings | Uncertain - refunds not publicly guaranteed; users report mixed outcomes | High - many reviews report absent or hard-to-find cancellation controls |
| Apple App Store / Google Play | Depends on store policy - refunds handled by Apple/Google per their rules | Medium - cancellation via store is standard but refunds follow store procedures |
| Contact bank / card issuer (dispute/stop payment) | Possible - chargebacks/disputes can reverse unauthorized charges | Varies - may be effective but requires documentation and time |
| Written notice / registered mail to Wask | Possible but not guaranteed - depends on company response | High - user reports indicate limited or slow responsiveness |
After you have submitted cancellation, monitor your payment method and account for at least one full billing cycle. Keep all documentation and, if charges continue, immediately contact your bank or card issuer to dispute transactions. If the provider is unresponsive or you suspect deceptive practices, consider filing a complaint with provincial consumer protection authorities or the Competition Bureau. For troubleshooting and reporting, useful resources include community review pages and official consumer protection sites listed below.
Review pages: Wask on Trustpilot, Wask on GetApp.
Canadian consumer resources: Competition Bureau, Office of Consumer Affairs (Industry Canada), and provincial pages such as Ontario consumer protection.
Send written cancellation notices (recommended by registered mail):
WASK INC. 1401 Pennsylvania Ave. Ste. 105 Wilmington, DE 19806 United States
It is advisable to send by registered mail (raccomandata A/R) and retain proof of posting and delivery for your records.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.