Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Adobe Indesign service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Adobe Indesign: Easy Method
What is Adobe Indesign
Overview
Adobe InDesign is a professional desktop publishing application used to design and lay out print and digital publications such as books, magazines, brochures and interactive PDFs. It is distributed as a single-app subscription or as part of Adobe Creative Cloud plans that bundle multiple applications and cloud services.
How to cancel Adobe Indesign
- Direct via Adobe (web): Sign in to your Adobe Account, go to Plans & Payment, select the InDesign or Creative Cloud plan, and choose "Manage plan" > "Cancel plan." If you prefer, contact Adobe Customer Support via Adobe Support for assistance; request written confirmation of cancellation. If sending a mailed notice, use registered mail (raccomandata A/R) to Adobe Systems Canada at the address below.
- Google Play / Apple App Store (mobile purchases): If you purchased through Google Play or the Apple App Store, cancel through the store: open Google Play subscriptions or App Store subscriptions, find the Adobe app subscription and select "Cancel subscription." Uninstalling the app does not cancel billing.
- Perpetual / non-subscription purchases from Adobe: These cannot be cancelled in the same way as subscriptions. For returns or refunds, contact Adobe Sales/Support to request a return within the vendor timeframe (see the Documentation checklist below for what to include).
What happens when you cancel
When you cancel a subscription directly with Adobe, your access typically continues until the end of the current billing period or contracted term for prepaid/annual plans. After cancellation, cloud storage tied to the account may be reduced to the free tier limits; you should back up any files stored in Adobe cloud storage before cancellation or expiration. Renewal charges stop after the cancellation takes effect; if you are in an annual contract with monthly billing, cancellation terms and potential fees may apply per your contract.
Will I get a refund?
If you purchased directly from Adobe, you are eligible for a full refund if you cancel within 14 days of your initial order. After 14 days, Adobe’s policy generally does not provide a refund and cancellation fees may apply depending on plan type and contractual terms. For purchases made through Google Play, refunds can be requested through Google Play within about 48 hours of purchase; after that window you should contact Adobe Support for help. For non-subscription (perpetual) software bought directly from Adobe, return requests are usually accepted within 30 days of receipt and Adobe typically processes refunds within approximately 5 - 7 business days once approved.
Adobe Indesign plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| InDesign single-app (estimated) | C$ 29.99 / month | Monthly (annual commitment) | InDesign, 100 GB cloud storage, Adobe Fonts, Portfolio, updates |
| Creative Cloud Pro (All Apps) | C$ 91.99 / month | Monthly (annual contract, billed monthly) | 20+ desktop apps including InDesign, 100 GB cloud storage, full generative AI credits |
| Creative Cloud Standard (All Apps, limited AI) | C$ 71.99 / month | Monthly (annual contract, billed monthly) | 20+ desktop apps including InDesign, limited generative AI features |
| Creative Cloud Pro (Promotional) | C$ 56.00 / month (first-year promotional) | Monthly (first year) | All Apps, promotional AI credits, same apps as Pro |
| InDesign for Teams (estimated) | C$ 37.99 / month | Monthly (teams license) | InDesign with admin tools and team support |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws may provide cooling-off or refund rights for digital goods and services; Adobe’s policy of offering a full refund within 14 days for direct purchases aligns with typical consumer protections. Purchases made through third-party stores (Google Play or Apple App Store) are subject to those store refund policies and procedures. Adobe’s published pages do not usually cite specific Canadian statutory rights, so if you believe your statutory consumer rights have been breached you can contact provincial consumer protection authorities for guidance.
Customer experiences
Reviews and user reports are mixed. Professional software reviewers praise InDesign for its robust print- and layout-focused features and high usability in publishing workflows. At the same time, many customer reviews flagged frustrations around subscription management - complaints include unexpected cancellation fees, confusing subscription terms, difficulties cancelling via support channels, and isolated reports of being billed after attempting to cancel a trial. These experiences suggest it helps to document cancellations and to verify confirmation messages or emails when you cancel.
Documentation checklist
- Account email and Adobe ID
- Order number or invoice (purchase confirmation)
- Date of purchase and date you attempted cancellation
- Payment method or last four digits of card used
- Screenshots or PDFs of subscription page showing current plan
- Any confirmation emails or support case numbers
- If purchased via app store: app store order ID or receipt
Common mistakes
Users commonly assume that uninstalling an app stops billing; however app removal does not cancel subscriptions purchased through Google Play or the App Store. Other frequent errors include not checking whether your plan is an annual contract (which may incur cancellation fees), cancelling after the vendor’s short refund window (e.g., after 14 days for direct Adobe purchases), and contacting the wrong provider - Apple or Google rather than Adobe - for subscriptions they purchased through an app store. Save confirmation messages and the documentation checklist items to avoid disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct via Adobe (web/support) | Full refund if cancelled within 14 days; after 14 days generally no refund and fees may apply | Low - Medium (self-service via account is straightforward; support and contract terms can complicate some cases) |
| Google Play / Apple App Store | Refunds handled by store (Google Play refunds typically available within ~48 hours; Apple has its own process) | Medium (must use store procedures; store policies and timelines vary) |
| Perpetual / non-subscription (direct purchase) | Return requests generally accepted within 30 days; refunds processed after approval (~5 - 7 business days) | Low - Medium (requires contact with Adobe Sales/Support and proof of purchase) |
After cancelling
After you cancel, keep the confirmation email or support case number and verify that future billing stops. Back up any files stored in Adobe cloud storage or Portfolio if you will lose storage or features when the plan ends. For more information and to initiate cancellation or refund requests, use Adobe’s account and help pages: Adobe Account, Cancel a subscription (Adobe Help), and Adobe Customer Support. For purchases through stores consult Google Play refunds or Apple refunds. If you send a written cancellation by post, use registered mail (raccomandata A/R) and keep the proof of mailing.
Address
Adobe Systems Canada, 343 Preston Street, Ottawa, Ontario K1S 1N4, Canada