Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Adobe Lightroom
343 Preston Street
K1S 1N4 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Adobe Lightroom service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Adobe Lightroom: Easy Method
What is Adobe Lightroom
Adobe Lightroom is a photo-editing and image‑management application used by hobbyists and professionals to organize, edit, and share photographs across desktop and mobile devices. It provides RAW processing, non‑destructive edits, cloud storage options, and sync between Lightroom mobile and desktop versions.
Lightroom is sold as a standalone mobile subscription, as part of Adobe Creative Cloud photography plans, and through third‑party app stores (Apple App Store, Google Play, Samsung). Purchasing channel affects how you manage and cancel the subscription and how refunds are handled.
How to cancel Adobe Lightroom
- Adobe Web (direct): Sign in at account.adobe.com → Plans → Manage plan → Cancel plan. Note that annual plans cancelled after 14 days may incur a 50% early termination fee on the remaining contract obligation; month‑to‑month no‑commitment plans cancelled after 14 days have no refund but continue until the end of the billing period.
- Apple App Store (iOS): Managed by Apple. On your iPhone go to Settings → [your name] → Subscriptions → Adobe Lightroom and cancel there; refunds are handled through Apple’s process.
- Google Play Store (Android): Open Google Play app → Menu → Subscriptions → Adobe Lightroom → Cancel. Google may process refunds if requested within ~48 hours; after that you may need to contact Adobe Support.
- Samsung Galaxy Store: Open the Galaxy Store app → More options → My page → Receipts → Items → select Lightroom → Unsubscribe. The store’s refund policy (often ~48 hours) applies; after that contact Adobe Support.
- If you purchased via a Canadian retailer or a third party, check the vendor’s cancellation instructions or contact Adobe Support for assistance. For written cancellations by mail (for proof of delivery), consider registered mail.
What happens when you cancel
When you cancel a subscription, access depends on the plan type and timing. If you cancel within a free trial or within the merchant’s stated refund window, access may end immediately or continue until the end of the paid period depending on the channel. Annual prepaid cancellations after the refund window typically result in loss of future service but may include an early termination fee; month‑to‑month subscriptions usually remain active until the end of the billing period.
Your photos and edited files remain available in your Adobe account, but some features that require an active subscription (cloud storage above free limits, premium edits, syncing) will be restricted. Adobe retains account data, but you should download or back up originals and exported images before cancelling to avoid surprises.
Will I get a refund?
If you purchased directly from Adobe, you are generally eligible for a full refund if you cancel within 14 days of the initial purchase. After 14 days: annual prepaid plans are typically non‑refundable; annual plans billed monthly may incur a 50% early termination fee on the remaining contract; month‑to‑month (no‑commitment) plans generally do not receive a refund but remain active until the period ends. One‑time purchases of non‑subscription apps bought directly from Adobe may be returned within 30 days.
If you purchased through a third‑party app store (Apple App Store, Google Play, Samsung), refunds are governed by that store’s policy. Google and Samsung commonly allow refund requests within about 48 hours; Apple handles refunds through its own process. For requests outside the store windows, contact Adobe Support and keep documentation of charges and cancellation attempts.
Adobe Lightroom plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Lightroom mobile 1TB (App Store in‑app) | C$12.99 | Monthly (in‑app) | Lightroom mobile with 1 TB storage |
| Creative Cloud Photography Plan 1TB (Retail / Best Buy Canada) | C$19.99 | Monthly (retail digital annual subscription, billed monthly) | Lightroom, Photoshop, Lightroom Classic, 1 TB cloud storage |
Your consumer rights in Canada
Canadian consumer protection generally supports cooling‑off and refund expectations for online purchases; Adobe’s 14‑day full‑refund window for direct purchases aligns with these norms. Purchases made through third‑party app stores are subject to the store’s refund policies (for example, Google Play often provides a short refund window of ~48 hours). For disputes over billing or refund eligibility, document your account activity and communications and use your card issuer’s dispute process if necessary.
Keep copies of confirmations and cancellation receipts - these are important if you need to escalate with Adobe, the app store, a retailer, or a Canadian consumer protection agency.
Customer experiences
User reviews of Lightroom are mixed: many users praise Lightroom’s robust feature set, high‑quality image processing, and easier learning curve compared with Photoshop, making it practical for social media edits and professional workflows. At the same time, common complaints focus on subscription model frustrations - users report confusing contract terms, unexpected charges, difficulty cancelling in some cases, and dissatisfaction with perceived aggressive pricing or poor customer support.
These positive and negative experiences highlight the importance of checking the purchase channel, reading the plan terms (especially annual vs month‑to‑month), and keeping records of cancellations and communications.
Documentation checklist
- Account email and Adobe ID; order or invoice number; date of purchase; screenshots or PDFs of plan details and cancellation screens; confirmation emails or cancellation numbers; payment method statement showing charges; any correspondence with Adobe or the app store; copy of registered mail receipt if mailed.
Common mistakes
Common mistakes include cancelling in the wrong place (for example, cancelling via Adobe when the subscription was bought through Apple or Google), assuming cancellation automatically produces a refund, and not keeping confirmation of cancellation. Example: a user cancels from account.adobe.com but bought the subscription in‑app via Apple - Apple remains responsible for billing and may continue charging unless the subscription is cancelled in the Apple account.
Another frequent error is waiting past the refund window (14 days for Adobe direct; ~48 hours for some app stores) and then assuming a refund is available. If you expect a refund, act promptly and keep proof of your request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Adobe Web (direct) | Full refund within 14 days; after 14 days depends (annual prepaid no refund; annual billed monthly may incur 50% fee; month‑to‑month no refund) | Moderate - self‑service available but contract fees may apply |
| Apple App Store (iOS) | Refunds handled by Apple via its refund process; not guaranteed | Low - Moderate - managed by Apple; must use Apple subscriptions |
| Google Play Store (Android) | Possible refund within ~48 hours via Google; after that contact Adobe | Low - Moderate - managed by Google; timing affects outcome |
| Samsung Galaxy Store | Possible refund within ~48 hours via Samsung; after that contact Adobe | Low - Moderate - managed by Samsung; timing affects outcome |
After cancelling
After you cancel, save the cancellation confirmation and monitor your payment method for any unexpected charges. If you don’t receive confirmation, take screenshots of the cancellation screen and contact support. For Adobe account management and support see Adobe Account and Adobe Support. For app‑store purchases use Apple Subscriptions, Google Play Subscriptions, or Samsung Support as applicable.
If you need to send a written cancellation or want proof of delivery, consider sending a signed letter by registered mail (raccomandata A/R) and keep the receipt. Retain all records for at least several billing cycles in case you need to dispute a charge.
Address
Adobe Systems Canada
343 Preston Street
Ottawa, Ontario, K1S 1N4
Canada