Cancellation Shogun: Easy Method

What is Shogun

Shogun is a page-building and storefront tool used by e-commerce merchants to create custom landing pages and product pages without extensive coding. It integrates with platforms such as Shopify and BigCommerce and is used to design, preview, and publish site content using a visual editor.

Shogun is sold as a subscription service and may also be available through platform app stores (Apple App Store, Google Play) or through region-specific shops for digital products.

How to cancel Shogun

• Web (Shopify/BigCommerce): Uninstall the Shogun app from your Shopify or BigCommerce dashboard. Open your store’s Apps page, locate Shogun, and choose the uninstall/remove option - uninstallation stops future charges from Shogun.
• Apple App Store / Google Play: If you subscribed through Apple or Google, you must cancel through your Apple ID subscriptions or Google Play subscriptions settings. Open the relevant store app on your device, find Subscriptions, locate Shogun, and cancel there. (Refunds for store purchases are handled by Apple/Google, not by Shogun.)
• If you need help or can’t find the app, contact Shogun Support via the Shogun Help/Support center for assistance and confirmation of cancellation: Shogun Support Center.

What happens when you cancel

When you uninstall the Shogun app from Shopify or BigCommerce, Shogun stops billing you for future subscription periods. Your published pages and content may remain live until your billing period ends or until your site/platform removes them - behaviour can vary by platform and plan. You will generally lose access to Shogun’s editor and account features once the active subscription period expires or the app is removed.

Content, drafts, or settings stored within Shogun may be retained for some time but are not guaranteed after cancellation. If you need copies of pages or assets, export or save them before uninstalling and keep receipts or confirmation emails for your records.

Will I get a refund?

Shogun’s Terms of Service state that fees paid are non-cancelable and non-pro-rata for partial months, and fees paid are non-refundable except as expressly set forth in the agreement. Uninstalling the app does not automatically create a refund. If you purchased or subscribed through Apple or Google, those stores have their own refund policies (requests are handled by the store and approved at their discretion), but Shogun itself typically does not issue refunds for standard subscription fees.

Shogun plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection law you may have certain rights around digital purchases, but many software subscription vendors state non-refundable policies in their Terms of Service. If you purchased the subscription through Apple’s App Store or Google Play, you can request a refund from Apple or Google respectively; those platforms typically accept refund requests within a short timeframe (for example, Apple often considers requests within about 14 days, Google commonly within 48 hours to a few days), and approval is at the platform’s discretion. For purchases made directly via Shogun’s website or via platform app billing, follow the purchase channel’s dispute or refund process and keep records (receipts, confirmation emails) to support your request.

Customer experiences

Users in Canada and elsewhere commonly praise Shogun for its intuitive drag-and-drop editor and responsive customer support, with reviews noting helpful, quick replies from the support team. At the same time, some users report concerns about pricing increases when older, cheaper plans were phased out, and occasional editor glitches such as slow saving or difficulty manipulating elements. Experiences vary by user needs, technical requirements, and plan level.

Documentation checklist

• Account email and store name (Shopify/BigCommerce or App Store/Google account)
• Subscription/order ID or invoice number
• Date of purchase and date you requested cancellation
• Receipts or screenshots of billing/renewal charges
• Confirmation of app uninstallation or support ticket reference (if applicable)

Common mistakes

Common mistakes include assuming uninstall automatically generates a refund - uninstallation stops future billing but does not guarantee reimbursement for prior charges. Another mistake is cancelling in the wrong place: subscriptions created through Apple or Google must be cancelled in those stores rather than only removing the app on your device. Users also sometimes fail to save or export important page content before canceling and then lose access to custom pages or drafts. Finally, not keeping receipts or order numbers can make it harder to dispute charges or pursue refunds through the platform or payment provider.

Comparative recap

After cancelling

After you cancel or uninstall, confirm in your store dashboard that the app is removed and retain any confirmation of cancellation or support ticket numbers. If you need to request a refund from Apple or Google, submit the request through your purchase history in the respective store and include screenshots and receipts.

Useful links: Shogun Terms of Service: getshogun.com/policy/terms. Shogun Support/Help: Shogun Support Center. User reviews and feedback (examples): Capterra, GetApp.

Address

No valid postal address for Shogun cancellation was identified in available sources. If you require written cancellation by mail, contact Shogun Support to request the correct mailing address or to obtain written confirmation of cancellation by email instead.